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Problem
Backup Exec pre-install environment check fails reporting Windows "Server" service is not started.
Error Message
The Windows Server Service was not started. Start this service before continuing with the installation of Backup Exec.
Cause
Permission issue querying the status of the Windows Operating System "server" service.
Solution
1) Logon to the server as the Backup Exec service account and perform the install or upgrade.
Or
Logon as the local administrator
Note: To confirm the Backup Exec service account user by reviewing the Backup Exec Job Engine Service Logon in the Windows Services Manager.
Logon as the local administrator
2) Browse the Backup Exec installation media and right click on Browser.exe or setup.exe and "Run as Administrator".
x:\Browser.exe or X:\BE\WinNT\Install\BEx64\setup.exe
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.