A lot has already been said about how Covid has allowed for new digitally-enabled ways of working, some of which may become permanent as remote and hybrid working scenarios become more of the norm.
Remote workers have replaced face-to-face meetings with Slack, Zoom, Teams, instant messaging, text, and other communication channels, all while sharing data and making business-critical decisions virtually. McKinsey found that 20 percent of the workforce could work just as effectively from home as in the office. This means that CIOs and IT leaders need to plan for a post-pandemic IT environment and account for the exponential growth of these collaboration tools.
As great as these tools are, they are adding complexity to enterprises’ digital compliance efforts. As employees share mission-critical information – videos, PowerPoint slides, and Excel sheets containing sensitive customer data – IT teams are struggling to ensure that the data is backed up and recoverable, the same as other channels are.
IT teams can put strict policies into place about what information can be shared over these platforms. But everyone makes mistakes or forgets a policy sometimes. Given how vital these platforms are, we can’t completely eliminate the risks, we can only mitigate them.
Enterprises need to ensure that these different types of content that have grown during the pandemic meet legal, compliance, and business data archiving requirements and that their organization can respond quickly to legal, regulatory, and discovery requests.
Here are some best practices:
The use of pandemic-friendly business communication platforms shows no signs of slowing as companies want to support flexible “work-from-anywhere” policies. By taking a more centralized and automated approach to retaining, classifying, and visualizing data employees are sharing on Slack, Zoom, Teams, Skype, and other channels, enterprise IT teams can be confident they are complying with new regulations while mitigating risk.