Veritas Appliance Safety and Maintenance Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3350,Veritas 3340,Veritas 5150,Veritas 5250,Veritas 5340,Veritas 5350,Veritas 5220,Veritas 5230,Veritas 5240,Veritas 5330,Veritas 5260,Veritas 5360,Veritas 3360

Troubleshooting with the power turned on

This section describes the safety precautions you need to follow in case you need to troubleshoot the device when the power is on. Follow these safety precautions to avoid personal injury and device damage.

Precautions when troubleshooting with the power turned on:

  • Do not touch the connectors of power cords, PDU cords, or communication cables. Otherwise, you might receive an electrical shock.

  • Do not touch the device with bare hands in an electrostatic sensitive area. To avoid personal injuries or damage to the devices, take ESD-preventive measures.

    See ESD (Electrostatic Discharge).


Remove the ESD-preventive wrist strap to prevent electrocution when the power is on and you are working with power or PDU cords.

To avoid data loss when the power is on:

  • Do not unplug cords.

  • Turn off all the disk drive activity before turning off the power to the device.

  • Wait for a minute before reconnecting the power supply.

During troubleshooting, confirm that:

  • The troubleshooting area is clean and dry.

  • The cords are intact and effective grounding measures are taken.

    Never carry out troubleshooting in stormy weather when lightening is a possibility.

See Troubleshooting with the power turned on .