Veritas NetBackup™ Appliance Release Notes

Known issues for version 3.2:

• Upgrades to version 3.2 using the NetBackup Appliance Shell Menu or the Appliance Management Console (AMS) do not support ECA deployment. After a successful upgrade, you can enable the ECA for NetBackup. For details, see the NetBackup Appliance Commands Reference Guide. Additionally, you can configure the ECA to the appliance infrastructure services such as mongodb, tomcat, and nginx. For details, see the NetBackup Appliance Security Guide.

• For upgrades from versions 2.7.3 and 3.0 to version 3.2, all customized tuning values that are listed in the tune.pl file are changed to version 3.2 default settings. After these upgrades are completed, you must manually reapply any affected customized tuning values.

• High availability (HA) deployments

  To help customers deploy new NetBackup Appliance HA installations, Veritas has created a checklist with links to various documents, including those that address related issues. For complete details, see the following article:

  https://www.veritas.com/support/en_US/article.100043658.html

• When configuring the HA setup on the compute node, if the process fails, the failure message may take up to one hour to appear.

• To upgrade the nodes in an HA setup, MSDP configuration is required on both the compute node and the partner node. Appliance HA node upgrades are not supported if MSDP is not configured.

• If you configure an HA setup with two appliance nodes that did not have MSDP configured during their initial configuration, MSDP configuration must be completed from the compute node using the following command sequence:

  • Manage > Storage > Resize MSDP Catalog

  • Manage > Storage > Resize MSDP

  • Manage > High Availability > Switchover <partner node>

    The last command ensures that the HA setup is functioning correctly

  Note:

  The best practice is to always configure MSDP during the initial configuration of the appliance.

• If you create an HA setup on an appliance compute node that was upgraded to version 3.2 and then attempt to add a partner node that is a new 3.2 version appliance, the process may fail and show the following message:

  - [Error] V-409-955-2025:

  The User ID/Group ID (uid/gid) for the mongod user on the partner node is different from

  the uid/gid for the mongod user on the active node. Refer to Veritas article 100046013.

  To resolve this issue, contact Veritas Support.

• Before adding the partner node to complete an appliance HA setup, you must first verify that all NetBackup processes are running on the master server and on both HA nodes.

  If any processes are not running on the master server or on the nodes, adding the partner node fails. To prevent this failure, you must first stop all NetBackup processes and then restart them. For complete details, see the topic "Adding the partner node to the NetBackup 53xx high availability configuration" in the NetBackup 53xx Appliance Initial Configuration Guide.

• After an upgrade to software version 3.2, NetBackup CLI users may not be able to log in to the appliance. To resolve this issue, log in to the appliance as the administrator and run the following command:

  Support->Service Restart nbapp-nbcli.

• Appliance Management Server (AMS) upgrades

  Upgrades to software version 3.2 also upgrade appliances that have the AMS configured to AMS version 1.3. After the upgrade has completed and you attempt to upgrade other servers from the AMS console on the upgraded appliance, the preflight check fails on those attempts. To work around this issue, unconfigure and then reconfigure the AMS on the upgraded appliance as follows:

  • On the upgraded appliance where AMS is configured, log in to the NetBackup Appliance Shell Menu.

  • Enter the following command to unconfigure the AMS:

    Appliance > Management Server Unconfigure

  • Enter the following command to reconfigure the AMS:

    Appliance > Management Server Configure

• If you plan to upgrade appliance media servers with software versions 2.7.3 or 3.0 that are configured as an Appliance Management Agent (AMA), the preflight check can fail and prevent the upgrade if the NetBackup security level is set to Very high. The following error message appears:

  Error: Preflight check failed, could not get the path for NB_certcmdTool

  To work around this issue, log in to the NetBackup Appliance Shell Menu from the IPMI console to upgrade these appliances.

• For appliances that use the NetBackup Auto Image Replication feature, upgrades to version 3.2 may cause these replication jobs to fail due to an issue in NetBackup version 8.2.

  To resolve this issue, contact Veritas Support and ask the representative to provide you with the following EEB:

  NBAPP_EEB_ET3091133_3.2.0.0-4/x86_64.rpm

• The Support > Collect Inventory command fails if you attempt to run it on NetBackup Appliance 5240 models that do not include a QLogic QLE8442 card. Any model 5240 with I/O configuration H is exempt, as it is not iSCSI capable. Although the command output results with a corresponding failure message, the underlying hardware monitoring continues to work except for the EthTool plug-in that handles SFP Alerts.

The following additional issues were discovered during the development phase for the NetBackup 5250 Appliance. These issues apply to all appliance models that use version 3.2, including the revised 3.2 version that is used only for the 5250.

• When either one of the following appliance commands are run on an appliance with software version 3.2, they may not respond as expected and appear to hang:

  • Manage > FibreChannel > Clean

  • Manage > FibreChannel > Show

  To resolve the issue, reboot the appliance and run the command again. If the problem persists, contact Veritas Support and refer them to article 100047385.

• The VxUpdate repository partition cannot be moved or resized from the NetBackup Appliance Shell Menu. You can move and resize this partition from the NetBackup Appliance Web Console. However, the maximum size is limited to 100GB. Fixes for these issues are planned for an upcoming appliance release.

• Appliance HBA cards (QLogic QLE2692 and QLE2562) may issue sporadic ISP system errors that can cause the following problems:

  • Intermittent job failures (status 84) to NetBackup.

  • Optimized Duplication Jobs fail through Fibre Channel and revert to LAN (Could not setup a Fibre Channel session with target).

  • Trigger an offline event to the attached F_Port (Fabric Switch Port).

    To resolve these issues, contact Veritas Support for an EEB and refer the representative to article 100047408.

• If your appliance has shares configured and you roll back to a user created checkpoint, some tuning parameters for the share may be lost after the rollback has completed. This issue can affect appliance performance once you start using the share again. To resolve this issue, contact Veritas Support and refer them to article 100047636.

• When you perform the role configuration during the initial configuration on an appliance with version 3.2, some MSDP parameter settings are changed. However, the new settings are not enforced automatically after completing the initial configuration. To resolve this issue and enable the new MSDP parameter settings requires that you restart the NetBackup services manually.

  For details, see the following article:

  https://www.veritas.com/support/en_US/article.100047662