Veritas NetBackup™ Appliance Release Notes
- About NetBackup appliance 3.1
- NetBackup appliance 3.1 features, enhancements, and changes
- NetBackup Appliance Hardware features
- NetBackup Appliance compatibility
- Operational notes
- About NetBackup support utilities
- Appendix A. Release content
- Appendix B. Related documents
General NetBackup Appliance notes
The following list contains the notes and the known issues that relate to the general workings of the NetBackup Appliance:
For this release, if a Veritas Storage Shelf in your configuration is turned off or loses power, the hardware monitoring interfaces may not reflect the correct information. If this issue occurs, the Monitor > Hardware page of the NetBackup Appliance Web Console and the Monitor > Hardware commands in the NetBackup Appliance Shell Menu show the storage shelf as present. The status that displays is the last known status before the storage shelf was turned off or lost power.
The only hardware alerts that are sent in this case are for the partition status. If you receive a hardware alert for a partition with UMI code V-475-103-1002 or V-475-103-1003, physically check to make sure that the storage shelf has power and is turned on. Once the storage shelf is turned on again, the web console and the shell menu show the latest monitoring information.
If you need to remove a storage shelf from your configuration and from hardware monitoring, contact Veritas Support for assistance.
The NetBackup Appliance Web Console may show different values of Enclosure ID in the Monitor > Hardware tab for a storage shelf when a 52xx appliance restarts or when the mainboard RAID Controller is reset. Similarly, the NetBackup Appliance Shell Menu may also show different values of Enclosure ID when you run the Monitor > Hardware ShowHealth StorageShelf command after a 52xx appliance restarts or when the mainboard RAID Controller is reset. In this case, you may see multiple Enclosure ID's for the same enclosure (storage shelf).
If you are on version 2.7.1 or 2.7.2 and want to fix this issue, contact Technical Support for assistance.
If you are on version 2.7.3 and want to fix this issue, log on to the NetBackup Appliance Shell Menu and run the following command:Main > Support > Cleanup > RemoveShelfEntries.
See the Support > Cleanup > RemoveShelfEntries section in the NetBackup Appliance Commands Reference Guide for more information about the command.
The order in which the 52xx storage shelves are displayed on the NetBackup Appliance Web Console or the NetBackup Appliance Shell Menu may be different than the actual order and layout in your environment. The storage shelf order is displayed in the Monitor > Hardware tab on the left pane where the storage shelves are displayed as NetBackup StorageShelf 1, NetBackup StorageShelf2, etc. Similarly the order of the storage shelves is displayed on the NetBackup Appliance Shell Menu when you run the Monitor > Hardware > ShowHealth command.
If the mainboard RAID controller is removed from a 52xx appliance, the NetBackup Appliance Web Console or the NetBackup Appliance Shell Menu may still display stale data when you click on the Monitor > Hardware > Adapter tab or run the Monitor> Hardware ShowHealth Appliance Adapter command.
If the disks on the RAID 1 volume of the 5240 appliance are missing and you run the Monitor > Hardware ShowHealth Appliance RAID command, the location of the missing disks is displayed incorrectly as slot 0.
The same behavior is observed in the NetBackup Appliance Web Console when you navigate to Monitor > Hardware > RAID for the 5240 appliance. This issue applies to 5240 appliances and is observed when the disks on the RAID 1 volume of the appliance are missing.
If you connect a Veritas Storage Shelf to a NetBackup 52xx Appliance, an AutoSupport alert with UMI code V-475-100-1004 is generated for each storage disk when the storage shelf is turned on. The following message displays:
"You can either import the foreign configuration or clear the disk."
You can safely ignore these alerts.
If you connect the storage shelf during initial configuration, the alerts are all cleared when initial configuration is complete.
If you connect the storage shelf after initial configuration, the alerts are cleared when you run the storage scan as part of installation. In this case, the NetBackup Appliance Web Console and the NetBackup Appliance Shell Menu may show incorrect data for the storage shelf for approximately five minutes after installation is complete.
See the NetBackup Appliance Hardware Installation Guides for more information on installing a storage shelf.
The appliance login banner is not retained after you upgrade the appliance software version. To work around this issue, run the LoginBanner Show command before the upgrade and copy the login banner text. After the upgrade, run the LoginBanner Set command and use the copied text to set the same login banner.
An appliance self-test fails if the login banner heading or a single line in the login banner message contains only the following text:
On a NetBackup 5330 Appliance, a preferred path failure can occur when the LUN ownership fails over from one controller to another controller. In some cases, one controller can reset the other controller, which then causes a preferred path failure. When this failure happens, the Storage Status for appliance hardware monitoring displays as Not Optimal. This failure can persist for weeks at a time until cleared.
If the failure is not cleared, all paths fail, and the affected controller is taken offline, resulting in loss of redundancy and performance degradation. If you encounter this issue, contact Veritas Support and have your representative reference TECH225558.
Windows 7/8.1 clients cannot automatically access the appliance CIFS shares. To work around this issue, run the following command from a Windows command prompt on the client:
net use /user:admin \\appliance-name *, where appliance-name is the fully qualified domain name (FQDN) of the appliance.
Enter your appliance administrator password at the prompt.
Once you have run this command, the client is able to access the CIFS shares.
If you use a network protocol analyzer like ManageEngine or Wireshark and have SNMP configured on the appliance, the TimeTicks field on the appliance SNMP traps is incorrect.
For this release of NetBackup Appliance, Replication Director (RD) restores do not support dynamic multi-pathing (DMP) when the appliance is used as a backup or a recovery host.
During a factory reset, when the following message appear:
RESET STORAGE CONFIGURATION and BACKUP DATA [Optional]
If you select no, it indicates that you keep the storage related configurations. After the factory reset, when you perform the initial configuration, make sure that the size of the Advanced Disk and MSDP are not set to 0, otherwise the role configuration fails.
If the size of AdvancedDisk and MSDP partitions were set to 0 before the factory reset, they can remain at 0 when you perform the initial configuration.
Starting with version 2.6.1, if you perform a factory reset and select to keep the network and the storage configuration settings, the error message "Cannot rollback volume" may appear. This message indicates that during the factory reset process, the appliance network configuration could not be saved. Although the factory reset has completed successfully, you must now reconfigure the network parameters.
For more information, see the following tech note on the Veritas Support website: