Veritas™ System Recovery 18 Service Pack 2 User's Guide

Last Published:
Product(s): System Recovery (18.0.2)
  1. Introducing Veritas System Recovery
    1.  
      About Veritas System Recovery
    2.  
      The components of Veritas System Recovery
    3.  
      Accessing Help and Support for Veritas System Recovery
    4.  
      Sending your feedback regarding Veritas System Recovery 18
    5.  
      Accessing Veritas QuickAssist (VQA)
    6.  
      Updating Veritas System Recovery with Veritas Update
  2. Installing Veritas System Recovery
    1.  
      System requirements for Veritas System Recovery
    2.  
      Supported file systems, disk types, disk partition schemes, and removable media
    3.  
      Feature availability in Veritas System Recovery
    4.  
      About the trial version of Veritas System Recovery
    5. Installing Veritas System Recovery
      1.  
        Activating and setting up Veritas System Recovery after installation
      2.  
        Activating Veritas System Recovery after the trial period
    6.  
      Uninstalling Veritas System Recovery
    7.  
      System requirements for Veritas System Recovery Monitor
    8.  
      Installing Veritas System Recovery Monitor
  3. Ensuring the recovery of your computer
    1. Creating a new Veritas System Recovery Disk
      1.  
        Welcome Panel
      2. Creation Options
        1.  
          Veritas System Recovery Disk recovery matrix
        2.  
          Veritas System Recovery Disk customization support matrix
        3.  
          Non-availability of the Typical option
      3.  
        Download and install Windows Assessment and Deployment Kit (ADK)
      4.  
        Languages Options
      5.  
        Veritas System Recovery Disk Storage Media/Destination Options
      6.  
        Licensed Features Options
      7. Storage and Network Drivers Options
        1.  
          Adding a Storage or Network Driver
      8.  
        Startup Options
      9.  
        Network Options
      10.  
        Setup LightsOut Restore Options
    2. Customizing an existing Veritas System Recovery Disk
      1.  
        Welcome Panel
      2.  
        Recovery Disk Source Options
      3. Veritas System Recovery Disk Storage Media/Destination Options
        1.  
          How to add new drivers or driver versions to the Veritas System Recovery Disk
      4.  
        Licensed Features Options
      5. Storage and Network Drivers Options
        1.  
          Adding a Storage or Network Driver
      6.  
        Startup Options
      7.  
        Network Options
    3. About restoring a computer from a remote location by using LightsOut Restore
      1. Configuring LightsOut Restore
        1.  
          Welcome Panel
        2.  
          Source Location Options
        3.  
          Licensed Features Options
        4. Storage and Network Drivers Options
          1.  
            Adding a Storage or Network Driver
        5.  
          Startup Options
        6.  
          Network Options
        7.  
          Setup LightsOut Restore Options
    4.  
      Testing the Veritas System Recovery Disk
  4. Getting Started
    1.  
      How to use Veritas System Recovery
    2.  
      Starting Veritas System Recovery
    3.  
      Configuring Veritas System Recovery default options
    4. Setting up default general backup options
      1.  
        Setting a default backup destination
    5.  
      Improving your computer's performance during a backup
    6.  
      Enabling network throttling
    7.  
      Setting default options for the Windows notification area
    8. File types and file extension
      1.  
        Adding new file types and extensions
      2.  
        Renaming file types and extensions
      3.  
        Restoring default file types and extensions
      4.  
        Deleting a file type and all of its extensions
    9.  
      Removing or changing the unique name for an external drive
    10.  
      Configuring default FTP settings for use with Offsite Copy
    11.  
      Logging Veritas System Recovery messages
    12.  
      Enabling email notifications for product (event) messages
    13.  
      Setting up your first backup using Easy Setup
    14.  
      Home page
    15.  
      Status page
    16.  
      Tasks page
    17.  
      Tools page
    18.  
      Advanced page
  5. Best practices for backing up your data
    1.  
      About backing up your data
    2.  
      Best practices for backing up data
    3.  
      What to do when a backup is finished
    4.  
      Tips for running defined backups
    5.  
      Backup destinations
    6.  
      Backing up dual-boot computers
    7.  
      Manually validating recovery points
  6. Backing up entire drives
    1. Defining a drive-based backup
      1. USB disk rotation
        1.  
          How USB disk rotation works
      2.  
        Rules for network credentials
      3.  
        Running command files during a backup
      4.  
        Editing backup options
      5.  
        Verifying the integrity of a recovery point
      6.  
        Viewing the progress of a backup
      7.  
        Recovery point encryption
    2.  
      Compression levels for recovery points
    3.  
      Running a one-time backup from Veritas System Recovery
    4.  
      Running a backup from Veritas System Recovery Disk
    5.  
      How Offsite Copy works
  7. Backing up files and folders
    1.  
      Backing up files and folders
  8. Running and managing backup jobs
    1. Running an existing backup job immediately
      1.  
        Running a backup to create an alternate type of recovery point
    2.  
      Adjusting the speed of a backup
    3.  
      Stopping a backup or a recovery task
    4.  
      Verifying that a backup is successful
    5.  
      Viewing the properties of a backup job
    6.  
      Editing backup settings
    7.  
      Enabling event-triggered backups
    8.  
      Editing a backup schedule
    9.  
      Disabling or enabling a backup job
    10.  
      Deleting backup jobs
    11.  
      Adding users who can back up your computer
    12.  
      Configuring access rights for users or groups
  9. Backing up remote computers from your computer
    1. About backing up other computers from your computer
      1.  
        Adding remote computers to the Computer List
      2.  
        Adding local computers to the Computer List
      3.  
        Removing a computer from the Computer List
    2. About the Veritas System Recovery Agent
      1.  
        Using the Veritas System Recovery Agent
      2.  
        About managing the Veritas System Recovery Agent through Windows Services
    3. About deploying the Veritas System Recovery Agent
      1.  
        Preparing a computer in a workgroup environment to deploy the Veritas System Recovery Agent
      2.  
        Deploying the Veritas System Recovery Agent
      3.  
        Manually installing the Veritas System Recovery Agent
    4. Best practices for Veritas System Recovery services
      1.  
        Opening Windows services
      2.  
        Starting or stopping the Veritas System Recovery Agent service
      3.  
        Setting up recovery actions when the Veritas System Recovery Agent does not start
    5.  
      Viewing Veritas System Recovery Agent dependencies
    6. About controlling access to Veritas System Recovery
      1.  
        Enabling users or groups to access Veritas System Recovery
      2.  
        Changing permissions for a user or a group
      3.  
        Disabling access for users or groups to Veritas System Recovery
      4.  
        Running Veritas System Recovery using different user rights
  10. Monitoring the status of your backups
    1. About monitoring backups
      1.  
        Refreshing the information that displays about hard disk configuration changes
    2.  
      Icons on the Home page
    3.  
      Icons on the Status page
    4.  
      Configuring Veritas System Recovery to send SNMP traps
    5.  
      Customizing the status reporting of a drive (or file and folder backups)
    6.  
      Viewing drive details
    7.  
      Improving the protection level of a drive
    8.  
      About using event log information to troubleshoot problems
  11. Monitoring the backup status of remote computers using Veritas System Recovery Monitor
    1.  
      About Veritas System Recovery Monitor
    2.  
      Starting Veritas System Recovery Monitor
    3.  
      Icons on the Veritas System Recovery Monitor console
    4.  
      Configuring Veritas System Recovery Monitor default options
    5. Adding a remote computer to the Computer List
      1.  
        Importing a text file to add multiple remote computers to the Computer List
    6.  
      Modifying the logon credentials for the remote computers
    7.  
      Removing a remote computer from the Computer List
    8.  
      Viewing the backup protection status of a remote computer
    9.  
      Viewing the Protection Status report
  12. Exploring the contents of a recovery point
    1.  
      About exploring recovery points
    2. Exploring a recovery point through Windows Explorer
      1.  
        Mounting a recovery point from Windows Explorer
    3.  
      Opening and restoring files within a recovery point browser
    4.  
      Dismounting a recovery point drive
    5.  
      Viewing the drive properties of a recovery point
  13. Managing backup destinations
    1.  
      About backup destinations
    2.  
      Differences between drive-based backups and file and folder backups
    3.  
      Cleaning up old recovery points
    4.  
      Deleting a recovery point set
    5.  
      Deleting recovery points within a recovery point set
    6.  
      Copying recovery points
    7. About managing file and folder backup data
      1.  
        Viewing the amount of file and folder backup data that is stored on a backup destination
      2.  
        Manually deleting files from your backups of files and folders
      3.  
        Finding versions of a file or folder
    8.  
      Automating the management of backup data
    9.  
      Moving your backup destination
    10.  
      About support of OneDrive for Business
  14. Managing virtual conversions
    1.  
      Defining a virtual conversion job
    2.  
      Running an existing virtual conversion job immediately
    3.  
      Viewing the properties of a virtual conversion job
    4.  
      Viewing the progress of a virtual conversion job
    5.  
      Editing a virtual conversion job
    6.  
      Deleting a virtual conversion job
    7.  
      Running a one-time conversion of a physical recovery point to a virtual disk
  15. Managing cloud storage
    1. Direct to cloud
      1.  
        Providing the OpenStorage destination path
      2.  
        OpenStorage destination options for backups
      3.  
        OpenStorage destination options for recovery
    2.  
      Downloading OpenStorage Files
    3.  
      How Offsite Copy works for cloud storage
    4. About creation of Amazon Machine Image (AMI) in Amazon from Veritas System Recovery backups
      1.  
        How to create an Amazon Machine Image (AMI)
      2.  
        How to view the conversion tasks and AMI status
    5. About S3-Compatible Cloud Storage
      1.  
        Using S3-Compatible Cloud Storage in Veritas System Recovery
    6. About Veritas System Recovery supporting Veritas Access
      1.  
        Using Veritas Access Storage in Veritas System Recovery
    7.  
      About the Cloud Instance Creator Utility
  16. Recovering files, folders, or entire drives
    1.  
      About recovering lost data
    2.  
      Recovering files and folders by using file and folder backup data
    3.  
      Recovering files and folders
    4.  
      Recovering a secondary drive
    5.  
      Recovering a drive
    6.  
      Exploring files and folders on your computer by using Veritas System Recovery Disk
    7.  
      Recovering files and folders by using Veritas System Recovery Disk
  17. Recovering a computer
    1.  
      About recovering a Unified Extensible Firmware Interface (UEFI)-based computer
    2. Booting a computer by using the Veritas System Recovery Disk
      1.  
        Configuring a computer to start from a USB device or DVD
    3.  
      Preparing to recover a computer by checking the hard disk for errors
    4.  
      Recovering a computer
    5.  
      Recovering a computer from a virtual disk file
    6.  
      Recovering a computer with different hardware
    7. About using the networking tools in Veritas System Recovery Disk
      1.  
        Starting networking services
      2.  
        Mapping a network drive from within Veritas System Recovery Disk
      3. Configuring network connection settings
        1.  
          Setting a status IP address to enable recovery from a recovery point on a network share or drive
        2.  
          Getting a static IP address if pinging is unsuccessful
    8.  
      Viewing the properties of a recovery point in the Veritas System Recovery Disk
    9.  
      Viewing the properties of a drive within a recovery point in the Veritas System Recovery Disk
    10.  
      About the Support Utilities
  18. Copying a hard drive
    1.  
      Preparing to copy a hard drive
    2.  
      Copying one hard drive to another hard drive
  19. Using the Veritas System Recovery Granular Restore Option
    1.  
      About the Veritas System Recovery Granular Restore Option
    2. Best practices when you create recovery points for use with the Granular Restore Option
      1.  
        Protecting your Microsoft Exchange server for successful backups
    3.  
      Starting the Granular Restore Option
    4.  
      Starting Granular Restore Option and opening a specific recovery point
    5.  
      Restoring a Microsoft Exchange mailbox
    6.  
      Restoring a Microsoft Exchange email folder
    7.  
      Restoring a Microsoft Exchange email message
    8.  
      Restoring files and folders using Granular Restore Option
  20. Appendix A. Backing up databases using Veritas System Recovery
    1.  
      About backing up databases using Veritas System Recovery
    2.  
      Creating a manual cold (offline) backup
    3.  
      Creating an automatic warm backup
    4.  
      Creating a hot (online) backup using Veritas System Recovery
  21. Appendix B. Backing up Active Directory
    1.  
      Tips for protecting a domain controller in Active Directory
  22. Appendix C. Backing up Microsoft virtual environments
    1.  
      About backing up Microsoft virtual hard disks
    2.  
      About backing up and restoring Microsoft Hyper-V virtual machines
  23. Appendix D. Using Veritas System Recovery 18 and Windows Server Core
    1.  
      About Veritas System Recovery 18 and Windows Server Core
    2.  
      Installing Veritas System Recovery 18 on Windows Server Core using commands

Copying one hard drive to another hard drive

You can use the Copy My Hard Drive feature to copy your operating system, applications, and data to a new had disk. If the hard disk that you want to copy contains multiple partitions, you must copy the partitions one at a time.

You can use the Copy My Hard Drive feature to do the following:

  • Upgrade to a larger hard disk.

  • Add a second hard disk and keep the original.

If the power or other hardware fails when you copy data, no data is lost from the source drive. You can start the process again after the failure is resolved.

Note:

You should not use the Copy My Hard Drive feature to set up a hard disk that would be used in another computer.

Perform the following steps to copy one hard drive to another hard drive.

Note:

If you want to copy a hard drive that has Windows 7 installed on it, you need to copy the System Reserved partition first. After you complete the copying of System Reserved Partition, copy other partitions in the remaining unallocated space on the destination drive.

To copy one hard drive to another hard drive

  1. On the View menu, click Tools.
  2. Click Copy My Hard Drive.
  3. In the Welcome panel, click Next.
  4. In the Source Drive panel, select the drive that you want to copy, and then click Next.

    If the drive that you want to copy is not listed, check the Show Hidden Drives option.

  5. In the Destination panel, select the destination drive for the copy, and then click Next.

    Note:

    When you select the destination, the Sector Size for the source drive that you want to copy and the destination drive must be the same.

  6. In the Advanced Options panel, set the copy options you want, and then click Next.

    Check source for file system errors

    Checks the source drive for errors before you copy it. The source drive is the original drive.

    Check destination for file system errors

    Checks the destination drive for errors after you copy the drive. The destination drive is the new drive.

    Resize drive to fill unallocated space.

    Expands the drive to occupy the destination drive's remaining unallocated space.

    Set drive active (for booting OS)

    Makes the destination drive the active partition (the drive from which the computer starts). Only one drive can be active at a time. To boot the computer, it must be on the first hard disk, and it must contain an operating system. When the computer boots, it reads the partition table of the first hard disk to find out which drive is active. It then boots from that location. If you cannot start the computer from the drive, have a boot disk ready. You can use the Veritas System Recovery Disk.

    The Set drive active option is valid for basic disks only (not dynamic disks).

    Disable SmartSector copying

    Speeds up the copying process by only copying the clusters and sectors containing data.

    In high-security environments, you might want to copy all clusters and sectors in their original layout, regardless of whether they contain data. In such cases, this option should be deselected.

    Ignore bad sectors during copy

    Copies the drive even if there are errors on the disk.

    Copy MBR

    Copies the master boot record from the source drive to the destination drive. Select this option if you intend to copy the C:\ drive to a new, empty hard drive.

    You should not select this option if you want to copy a drive to another space on the same hard drive as a backup.

    You should also not select this option if the destination drive has partitions and you do not want to overwrite them.

    Primary partition

    Lets you make the destination (new) drive a primary partition.

    Logical partition

    Lets you make the destination (new) drive a logical partition inside an extended partition.

    Drive letter

    Lets you select the drive letter you want assigned to the partition.

    Note:

    When you copy the System Reserved Partition of Windows 7, make sure that you select the Set drive active option. Also, uncheck the Resize drive to fill unallocated space option and do not assign a drive letter. Do not select the Set drive active option while copying other partitions from the hard disk that has Windows 7 installed.

  7. Click Finish to begin the copy.
  8. Repeat the same steps to copy other partitions on the hard drive.
  9. After you are done copying the hard drive, disconnect the old drive, and then boot up the destination drive.

    Note:

    After you successfully boot your computer using the destination drive, you can reconnect the old drive to your computer.

See Preparing to copy a hard drive.