Enterprise Vault™ Insight Surveillance Reviewer's Guide

Last Published:
Product(s): Enterprise Vault (15.2)
  1. Introducing Insight Surveillance
    1.  
      About Insight Surveillance web application
    2.  
      Routine operations executed with Arctera Insight Surveillance
    3.  
      About Arctera Insight Surveillance system security
    4.  
      Feature comparison: Arctera Insight Surveillance desktop application Vs Arctera Insight Surveillance web application
    5. Product documentation
      1.  
        White papers on the Arctera Support website
      2.  
        "How To" articles on the Arctera Support website
  2. Searching for items
    1. Creating and running Insight Surveillance searches
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      About the search criteria options
    3.  
      Guidelines on conducting effective searches
  3. Manually reviewing items
    1. About reviewing with Insight Surveillance
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      Viewing the hotword statistics for an item in review
    4.  
      Filtering the items in the Review pane
    5.  
      Assigning review marks to items
    6.  
      Adding comments to items
    7.  
      Viewing the history of items
    8.  
      Displaying printable versions of items
    9.  
      Downloading the original versions of items
    10.  
      Copying the item list to the Clipboard
    11. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    12.  
      Changing how the Review pane looks
    13.  
      Setting your Review pane preferences
  4. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  5. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      Exporting items from the review set of an exception employee
    5.  
      Making the export IDs visible in Microsoft Outlook
  6. Creating and viewing reports
    1.  
      About the Insight Surveillance reports
    2.  
      Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
    3. Enhanced reporting
      1.  
        Configuring a reporting endpoint
      2.  
        Authentication
      3. Departments API
        1.  
          Departments - List
      4. Roles API
        1.  
          Roles - List
        2.  
          Roles - List by filters
      5. Users API
        1.  
          Users - List
      6. UserRoles API
        1.  
          UserRoles - List by filters
      7. ItemMetrics API
        1.  
          ItemMetrics - List
        2.  
          ItemMetrics - List by filter
      8. Evidence of Review by Department API
        1.  
          EvidenceOfReviewByDept - List by filter
      9. Evidence of Review by User API
        1.  
          EvidenceOfReviewByUser - List by filter
      10.  
        Supported OData query options
      11.  
        Supported reporting endpoint API filters and their values
      12.  
        Responses
    4. Accessing reports through the OData web service
      1.  
        Available Insight Surveillance datasets
      2.  
        Accessing the Insight Surveillance datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
      5.  
        Troubleshooting OData errors
    5.  
      Configuring a Power BI template for reporting

Creating and running Insight Surveillance searches

You can create a search that runs in one department only, or you can create an application-level search that runs in multiple departments. If you want to run searches at set times or set up recurrent searches, you can create search schedules. Create the schedule before you create the search.

You must have the Search Capture permission to create a search that runs in one department only. You require the Application Search permission to create application-level searches. By default, users with the department role of Rule Admin or exception reviewer have the first permission. Users with the application role of App User Admin have the second permission.

To create and run a Insight Surveillance search

  1. Do one of the following:
    • To create a search that runs in multiple departments, click the Application tab in the Insight Surveillance client.

    • To create a search that runs in one department only, click the Departments tab in the Insight Surveillance client, and then click the required department in the left pane.

    • To create a search that runs in a research folder, click the Research tab in the Insight Surveillance client and then click the required folder in the left pane.

    If Insight Surveillance lists a lot of departments and folders, you can filter the list with the fields at the top of the pane.

  2. Click the Searches tab.
  3. Click New Search.

    The search properties pane appears.

    Search properties pane
  4. If you are creating a search that runs in a research folder, and you clicked All Research in the left pane, Insight Surveillance prompts you to select a department with which to associate the search. Make your selection, and then click Search.
  5. Enter the required search criteria.

  6. Click Save to start an immediate search or queue a scheduled search to start automatically at the appointed time.

    The Search Details pane provides the following information:

    Archive

    Shows the name of the archive that Insight Surveillance has searched.

    Volume

    Provides the ID of the volume that holds the archive.

    Vault Store

    Indicates the type of vault store that contains the archive.

    Status

    Shows the current status of the search in each archive.

    Duration

    Shows the amount of time that Insight Surveillance has taken to search each archive.

    Hits

    Shows the number of items in each archive that match the search criteria.

    Information

    Provides details of any errors that occurred.

    You can filter the list of archives by selecting an option in the Show list. For example, you can filter the archives to show the top 2000 archives by hits, or all archives with a status of "Error". To download the search details as a comma-separated value (CSV) file, click Download Search Details for All Archives.

  7. When the search has completed, choose whether to accept or reject the results. Note the following:

    • Insight Surveillance does not add the captured items to the review set until you accept the search results. If you did not select Automatically accept search results, you must manually accept or reject the results.

    • If you reject the results of a search, Insight Surveillance deletes the search and results from the database. However, it leaves the actual items in the archives.

    • It is important that search results make sense because, after you accept the search, you cannot undo it.