Enterprise Vault™ Compliance Accelerator Reviewer's Guide

Last Published:
Product(s): Enterprise Vault (12.3)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator client
    3.  
      Opening the Compliance Accelerator client
    4.  
      Finding your way around the Compliance Accelerator client
  2. Searching for items
    1. Creating and running Compliance Accelerator searches
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      About the search criteria options
    3.  
      Guidelines on conducting effective searches
  3. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      Filtering the items in the Review pane
    4.  
      Assigning review marks to items
    5.  
      Adding comments to items
    6.  
      Viewing the history of items
    7.  
      Displaying printable versions of items
    8.  
      Downloading the original versions of items
    9.  
      Copying the item list to the Clipboard
    10. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    11.  
      Changing how the Review pane looks
    12.  
      Setting your Review pane preferences
  4. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  5. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      Exporting items from the review set of an exception employee
    5.  
      Making the export IDs visible in Microsoft Outlook
  6. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Unreviewed Departments report
      19.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
      5.  
        Troubleshooting OData errors

Performing an export run

If you want to review items offline or present them in evidence to a third party, you must export them from Compliance Accelerator. There are several output formats from which to choose, including PST, Domino NSF database, HTML, MSG, and ZIP. Export to HTML if you want to export both the item itself and its action status history. This history identifies the reviewers who displayed a preview or printable version of the item, downloaded the original version of the item, or marked it, and the date and time at which they did so.

As well as exporting the selected items, Compliance Accelerator also outputs some reports in HTML, plain-text, and XML formats. All three reports list the items that you have exported, and the HTML report provides hyperlinks to the items.

You must have the Export Messages permission to export items from a department. By default, all the reviewers and supervisors in the department have this permission. However, the option to export escalated items is available to those with the Export Escalations permission only. By default, only users with the role of escalation reviewer have this permission.

To perform an export run

  1. Click the Departments tab in the Compliance Accelerator client.
  2. In the left pane, click the department from which you want to export items.

    If Compliance Accelerator lists a lot of departments, you can filter the list with the fields at the top of the pane. As well as filtering the departments by name, you can choose whether to list any research folders that are associated with them.

  3. Click the Export tab.
  4. Click New at the top of the window.

    The Export Details pane appears.

    Export Details pane
  5. In the Name box, type a name for the run.

    The name that you specify here becomes the name of the subfolder in which Compliance Accelerator stores the output from the run.

  6. In the Output folder box, type the path to the folder on the Compliance Accelerator server in which you want to store the output from the run.

    The folder path can contain up to 100 characters.

    Compliance Accelerator places the output from the run in a subfolder of the nominated folder.

  7. In the Items Selection box, choose the items that you want to export.

    The options are as follows:

    Item ID

    Specifies the ID of an individual item that you want to export. To determine the ID of an item, view the item in the Review pane.

    Message type

    Selects items by their type, such as Microsoft Exchange or Domino.

    Message direction

    Selects items that are traveling in a certain direction.

    Capture method

    Selects items that have either been captured and added to the review set using the monitoring policy (Randomly Sampled) or captured as a result of searches (Search).

    Policy action

    Selects items by the policy action with which your policy management software has tagged them.

    This action can be one of the following: Inclusion (demands or suggests capture), Exclusion (precludes capture or advocates non-capture), and No Action (the item is subject to normal random sampling).

    Date captured

    Selects items that Compliance Accelerator captured over the specified period.

    Search

    Selects items that the specified search has captured.

    Current action status

    Selects items by their action status, such as Unreviewed, Pending, or Questioned.

    Current action status author

    Selects items by the person who last assigned a review mark to them.

    Escalation status

    Selects items by whether they have been escalated to an escalation reviewer and subsequently closed by that reviewer.

    Escalation owner

    Selects items by the escalation reviewer who has responsibility for them.

    Escalated by

    Selects items by the person who escalated them to an escalation reviewer for further attention.

    Current appraisal status

    Selects items by whether a supervisor has appraised them. This option is only visible to supervisors with Apply Appraisal Status permission.

    Current appraisal status author

    Selects items by the supervisor who last assigned a mark to them. This option is only visible to supervisors with Apply Appraisal Status permission.

    Policy

    Selects items by the specific policy with which your policy management software has tagged them.

  8. Select Include journal recipients in reports if you want the export reports to include recipient information from the journal envelope (P1) of Exchange or SMTP journal items. This lists all the recipients of each item, regardless of their placement in the To, CC and BCC fields.

    Compliance Accelerator does not include recipient information from Domino journal items.

  9. Choose whether to export the items in their original format, as HTML, or collected in a ZIP file.
    • If you click Original Type, you can choose to output Microsoft Exchange items as individual MSG files and SMTP items as individual EML files, or encapsulate them all in a single Personal Folders (.pst) file.

      If you click PST, Compliance Accelerator displays some additional options with which you can set a password and a maximum roll-over size for the file. The password can contain alphanumeric characters only. The default size of each PST file is 600 MB, and it cannot exceed 20 GB.

    • If you click HTML, Compliance Accelerator displays some additional options with which you can choose to include comments and action status history. This history identifies the reviewers who displayed a preview or printable version of each item, downloaded the original version of the item, or marked it, and the date and time at which they did so.

    • If you click Zip, you can set a maximum roll-over size for each ZIP file. The default is 1024 MB (1 GB).

      You can export all types of items to a ZIP file. However, if you choose to export Domino items, Compliance Accelerator collects them first into a Domino NSF database and then adds this to the ZIP file.

  10. In the Number of items to export box, type the required number of items. Note that Compliance Accelerator exports the oldest items. For example, if you choose to export 100 items, Compliance Accelerator exports the 100 oldest items that match the selected options.
  11. If you are exporting file system items or Domino items and want to make them read-only so that they cannot be changed or accidentally deleted, select Read Only.
  12. Click Apply.
  13. When the run has finished, open the output folder on the Compliance Accelerator server to retrieve the exported items. This folder also includes the reports that list the items that you have exported.