Enterprise Vault™ Compliance Accelerator Reviewer's Guide

Last Published:
Product(s): Enterprise Vault (12.3)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator client
    3.  
      Opening the Compliance Accelerator client
    4.  
      Finding your way around the Compliance Accelerator client
  2. Searching for items
    1. Creating and running Compliance Accelerator searches
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      About the search criteria options
    3.  
      Guidelines on conducting effective searches
  3. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      Filtering the items in the Review pane
    4.  
      Assigning review marks to items
    5.  
      Adding comments to items
    6.  
      Viewing the history of items
    7.  
      Displaying printable versions of items
    8.  
      Downloading the original versions of items
    9.  
      Copying the item list to the Clipboard
    10. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    11.  
      Changing how the Review pane looks
    12.  
      Setting your Review pane preferences
  4. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  5. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      Exporting items from the review set of an exception employee
    5.  
      Making the export IDs visible in Microsoft Outlook
  6. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Unreviewed Departments report
      19.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
      5.  
        Troubleshooting OData errors

Filtering the items in the Review pane

The options at the left of the Review pane provide a large number of criteria with which you can filter the items for review.

To filter the items in the Review pane

  1. In the Mode drop-down list, choose whether to perform a standard review of the items in the review set or an escalation review.

    Escalation Review mode is available to escalation reviewers only. It lets these reviewers view and mark the items that other reviewers have escalated to them for further attention.

  2. In the Department drop-down list at the top of the filter pane, select the department or folder for which you want to display the items in the review set.
  3. In the Items drop-down list, select a group of items that you want to review. The options are as follows:

    Temporary Assignment

    This option lets you reserve the specified number of items in the review set. Other reviewers cannot see these items until you have finished work on them.

    All Items

    This option lets you view all the items in the review set, even if they have been assigned to other reviewers.

    You may duplicate the work of other reviewers if you use this option. Therefore, we recommend that you select this option only if there are no other reviewers working alongside you, or you want to browse the items without marking them.

  4. In the Filter section, select the facets (item classifications) that you want to apply. To show the available values, click the facet name or the arrow at the left of the name.

    The following table lists all the available facets in alphabetical order.

    Author icon

    Author

    Selects items by the name of the person who sent them.

    Capture date icon

    Capture date

    Selects items that Compliance Accelerator has captured over the specified period.

    Capture method icon

    Capture method

    Selects items by the method that Compliance Accelerator has used to capture them and add them to the review set. The options are as follows:

    • Search. Selects items that have been captured as a result of searches.

    • Random Sampling. Selects items that Compliance Accelerator has captured and added to the review set according to your designated monitoring policy.

    • Ad-hoc. Selects items that have been added to research folders.

    • Guaranteed Sample Search. Selects the results of guaranteed sample searches.

    Comment icon

    Comment

    Selects items to which reviewers have added comments.

    Date icon

    Date

    Selects items by the date on which they were created.

    Direction icon

    Direction

    Selects items that have traveled in the specified direction. The options are as follows:

    • Internal. Selects items where the author and all recipients are internal to your organization.

    • External Inbound. Selects items where the author is external to your organization and at least one recipient is internal.

    • External Outbound. Selects items where the author is internal to your organization and at least one recipient is external.

    Escalated by icon

    Escalated by

    Selects items by the person who escalated them to an escalation reviewer for further attention.

    Escalation owner icon

    Escalation owner

    Selects items by the escalation reviewer who has responsibility for them.

    Escalation status icon

    Escalation status

    Selects items by whether they have been escalated to an escalation reviewer or subsequently closed by that reviewer.

    Last marked by icon

    Last marked by

    Select items by the reviewer who last assigned a mark to them.

    Number of attachments icon

    Number of attachments

    Selects items by the number of attachments that they have.

    Policy icon

    Policy

    Selects items by the policy with which your policy management software has tagged them.

    Policy action icon

    Policy action

    Selects items by the policy action with which your policy management software has tagged them. This action can be one of the following:

    • Include (demands or suggests capture in the review set).

    • Exclude (precludes capture or advocates non-capture in the review set).

    Scheduled search icon

    Scheduled search

    Selects items that one or more scheduled searches have captured.

    Search icon

    Search

    Selects items that one or more searches have captured.

    Size (KBytes) icon

    Size (KBytes)

    Selects items by their size in kilobytes.

    Status icon

    Status

    Selects items by their status, such as Pending or Questioned.

    Type icon

    Type

    Selects items by their type.

    Note the following:

    • Each facet value is a hyperlink that, when clicked, selects that value and immediately filters the item list accordingly. Click the facet value again to remove it from the filter.

      If you have already selected one or more values within the same facet, clicking another one deselects the others. However, it does not affect any values that you have selected within other facets.

    • The numbers next to the facet values show the number of matching items. After you apply the filter, Compliance Accelerator updates these numbers to show how many of the items are now in the item list. For example, the values for the Author facet initially show the number of matching items in the entire review set. If you then set the value of the Status facet to Unreviewed and apply this filter, the Author values are updated to show only the number of unreviewed items for each author.

      Facet values that are shown in an italicized font do not have any matching items in the current item list.

    • When you select two or more values for a facet, Compliance Accelerator looks for items that match any of the values. For example, you can choose to view all the items that have a status of Pending or Questioned by selecting both values.

      When you select values for two or more different facets, Compliance Accelerator looks for items that match all the facets. For example, selecting the status value Pending and the type value Exchange matches only those items that have a status of Pending and a type of Exchange.

    • When a facet has a large number of possible values, Compliance Accelerator displays an abbreviated list of the most relevant values. You can add more values to the list by clicking the blue hyperlinks at the end of the list.

    • If you frequently use the same facet settings to filter the items in the Review pane, you can save them as a preset by clicking the Save button at the right of the Preset box. Then you can quickly apply the settings by selecting the preset from the drop-down list.

    • You can apply marks to items by right-clicking the facet values. For example, to mark all the items by a particular author, right-click the author's name in the list and then click Mark all items.

  5. Click Apply at the top of the filter pane.