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NetBackup™ for Cloud Object Store Administrator's Guide
Last Published:
2025-03-18
Product(s):
NetBackup (11.0)
- Introduction
- Managing Cloud object store assets
- Planning NetBackup protection for Cloud object store assets
- Enhanced backup performance in 11.0 or later
- Prerequisites for adding Cloud object store accounts
- Configuring buffer size for backups
- Configure a temporary staging location
- Configuring advanced parameters for Cloud object store
- Permissions required for Amazon S3 cloud provider user
- Permissions required for Azure blob storage
- Permissions required for GCP
- Limitations and considerations
- Adding Cloud object store accounts
- Manage Cloud object store accounts
- Scan for malware
- Protecting Cloud object store assets
- About accelerator support
- About incremental backup
- About dynamic multi-streaming
- About storage lifecycle policies
- About policies for Cloud object store assets
- Planning for policies
- Prerequisites for Cloud object store policies
- Creating a backup policy
- Policy attributes
- Creating schedule attributes for policies
- Configuring the Start window
- Configuring the exclude dates
- Configuring the include dates
- Configuring the Cloud objects tab
- Adding conditions
- Adding tag conditions
- Examples of conditions and tag conditions
- Managing Cloud object store policies
- Recovering Cloud object store assets
- Troubleshooting
- Error 5541: Cannot take backup, the specified staging location does not have enough space
- Error 5537: Backup failed: Incorrect read/write permissions are specified for the download staging path.
- Error 5538: Cannot perform backup. Incorrect ownership is specified for the download staging path.
- Reduced acceleration during the first full backup, after upgrade to versions 10.5 and 11.
- After backup, some files in the shm folder and shared memory are not cleaned up.
- After an upgrade to NetBackup version 10.5, copying, activating, and deactivating policies may fail for older policies
- Backup fails with default number of streams with the error: Failed to start NetBackup COSP process.
- Backup fails, after you select a scale out server or Snapshot Manager as a backup host
- Backup fails or becomes partially successful on GCP storage for objects with content encoded as GZIP.
- Recovery for the original bucket recovery option starts, but the job fails with error 3601
- Recovery Job does not start
- Restore fails: "Error bpbrm (PID=3899) client restore EXIT STATUS 40: network connection broken"
- Access tier property not restored after overwriting the existing object in the original location
- Reduced accelerator optimization in Azure for OR query with multiple tags
- Backup failed and shows a certificate error with Amazon S3 bucket names containing dots (.)
- Azure backup jobs fail when space is provided in a tag query for either tag key name or value.
- The Cloud object store account has encountered an error
- The bucket is list empty during policy selection
- Creating a second account on Cloudian fails by selecting an existing region
- Restore failed with 2825 incomplete restore operation
- Bucket listing of a cloud provider fails when adding a bucket in the Cloud objects tab
- AIR import image restore fails on the target domain if the Cloud store account is not added to the target domain
- Backup for Azure Data Lake fails when a back-level media server is used with backup host or storage server version 10.3
- Backup fails partially in Azure Data Lake: "Error nbpem (pid=16018) backup of client
- Recovery for Azure Data Lake fails: "This operation is not permitted as the path is too deep"
- Empty directories are not backed up in Azure Data Lake
- Recovery error: "Invalid alternate directory location. You must specify a string with length less than 1025 valid characters"
- Recovery error: "Invalid parameter specified"
- Restore fails: "Cannot perform the COSP operation, skipping the object: [/testdata/FxtZMidEdTK]"
- Cloud store account creation fails with incorrect credentials
- Discovery failures due to improper permissions
- Restore failures due to object lock
The bucket is list empty during policy selection
Explanation:
In NetBackup, you can add a Cloud object store account by adding a region entry, without specifying a correct region location constraint. The account gets added successfully because some private clouds might not have a region configured.
When you are using such an invalid region in an account, the bucket list may return empty.
Workaround:
Do the following:
- Call the getBucketLocation API on the bucket to retrieve the correct location constraint for your account configuration.
If the API returns a blank location constraint, use 'us-east-1' as the region location constraint.
- Correct the region details by editing the account configuration. See Adding Cloud object store accounts.
- To edit the cloud configuration, do the following:
On the left, click Host Properties.
Select the required primary server and connect it. Click Edit primary server.
Click Cloud storage.
Optionally, enter your cloud provider name in the search field, to filter the list.
In the row corresponding to your cloud provider service host, enter the correct region details and save.
Alternatively, delete the account and recreate it with the correct region location constraint.