APTARE IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

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Product(s): APTARE IT Analytics (10.6)

Step-5: Configure the data source

  1. Use the Filter Navigator to search for APTARE Backup Manager.

  2. Select Data Source.

  3. Select aptare_backup_issues_ds and click the link to open the dialog.

    If you are using Oracle 19c, you must configure the connection URL in the data source.

    • Click Additional Actions link and then select Configure > Form Layout.

    • Double-click the Connection URL to move it from left to right.

  4. Enter the Password for the data source. This is the same value as the Oracle user password, as supplied by the APTARE Administrator.

    By default, this user/default schema is 'Portal' and click Update. This is the main user in APTARE IT Analytics Oracle database.

    If you are using Oracle 19c and later, enter the hostname or IP address of the database in the Server field and set Format to --None-- (as shown in the image below).

  5. In the Use MID Server field, add the MID server name that was created in Step-1.

  6. If you are using Oracle 19c, add connection URL using this format:

    jdbc:oracle:thin:@//<IP_Address_of_APTARE_PortalServer or 
hostname>:1521/scdb

    where scdb is the name of the APTARE Oracle database. If your Oracle database name is different then, replace scdb with the name of your database.

  7. Perform the same steps mentioned above for the second data source: aptare_dataprotection_ds.