Veritas Enterprise Vault™ Setting up SMTP Archiving

Last Published:
Product(s): Enterprise Vault (12.2)
  1. About this guide
    1.  
      Introducing this guide
    2. Where to get more information about Enterprise Vault
      1.  
        Enterprise Vault training modules
  2. Introducing Enterprise Vault SMTP Archiving
    1.  
      About Enterprise Vault SMTP Archiving
    2.  
      About SMTP Journaling
    3.  
      About Selective SMTP Journaling
    4.  
      About SMTP Mailbox Journaling
    5.  
      Configuring SMTP Journaling and SMTP Mailbox Journaling
    6.  
      Configuring Selective SMTP Journaling and SMTP Mailbox Journaling
    7.  
      Using Exchange Server to journal messages to Enterprise Vault
  3. Installing SMTP Archiving
    1.  
      About installing Enterprise Vault SMTP Archiving components
    2.  
      Reporting
    3.  
      Monitoring
  4. Configuring SMTP Archiving
    1.  
      Steps to configure SMTP Archiving
    2.  
      Creating archives for SMTP messages
    3. Configuring retention categories and SMTP policies
      1. About X-Headers
        1.  
          About X-Kvs X-Headers
        2.  
          Searching archives for messages with specific X-Headers
    4. Configuring the Enterprise Vault SMTP Servers in the site
      1.  
        Entering the name or IP address of connecting hosts
      2.  
        Obtaining an SSL/TLS certificate
      3.  
        Configuring message tracking for SMTP messages
    5. Adding SMTP target addresses
      1.  
        Additional configuration for Selective SMTP Journaling or SMTP Mailbox Journaling
      2.  
        Additional configuration for Compliance Accelerator
      3.  
        Adding a large number of SMTP target addresses
    6. Adding an SMTP Archiving task
      1.  
        About the SMTP holding folder
      2.  
        Keeping safety copies of archived messages
      3.  
        Task summary reports
  5. Configuring target address rewriting
    1.  
      About target address rewriting
    2.  
      Steps to configure target address rewriting
    3.  
      Adding SMTP target addresses
    4.  
      Adding target address aliases
  6. PowerShell cmdlets
    1.  
      About the PowerShell cmdlets for SMTP Archiving

About Selective SMTP Journaling

Figure: Example of Selective SMTP Journaling

Example of Selective SMTP Journaling

You can implement Selective SMTP Journaling if you want to archive messages that are sent to and from particular email addresses separately. For example, in Figure: Example of Selective SMTP Journaling the messages to and from all the senior managers in example.com are archived in a separate archive. Messages to and from VP1, VP2, and VP3 are stored in the archive called VP mail. The addresses for these managers, VP1@sales.example.com, VP2@legal.example.com, and VP3@rnd.example.com, are added as SMTP target addresses and enabled for archiving. The addresses john@rnd.example.com and facilities@example.com are not configured as selected target addresses.

The address, All_VPs@example.com, is the SMTP address for a distribution list that includes all the senior managers in the company. To ensure that Enterprise Vault finds the selected target addresses in distribution lists, the distribution lists in journaled messages must be expanded by hub transport servers before the messages are sent to Enterprise Vault SMTP servers.

As in SMTP Journaling, the relay MTAs BCC or journal copies of all messages to the Enterprise Vault SMTP routing address. The Enterprise Vault SMTP server recognizes the routing address as a target address, and puts the message in the SMTP holding folder. You must set the advanced SMTP site setting, Selective Journal Archiving, according to where you want the archiving task to store messages. Table: Configuring Selective SMTP Journaling details the various options to configure Selective SMTP Journaling.

Table: Configuring Selective SMTP Journaling

Selective SMTP Journaling configuration

SMTP Archiving task behavior

Example

  • Selective Journal Archiving is set to Inclusive.

  • Archive messages sent from or received by this SMTP address is enabled for selected addresses.

  • Archive messages sent from or received by this SMTP address is disabled for the routing address.

The task searches the sender and recipient fields (X-RCPT-TO, To, CC, BCC, From, Sender) in each message for any of the selected target addresses, and stores the message in the archive that is associated with the target address it finds.

The task does not store messages in the archive that is associated with the routing address.

From: VP1@sales.example.com
To:  john@rnd.example.com 
Subject: Customer requirements 
estimation 

The archiving task archives this message in the archive called VP mail. A copy of the message is not stored in the archive named Journal archive, because you have chosen to disable archiving for messages sent to the routing address.

From: facilities@example.com 
To:  john@rnd.example.com 
Subject: Re the issue in Building-A

This message is not archived because it does not contain any of the selected target addresses in the sender or the recipient fields.

  • Selective Journal Archiving is set to Inclusive.

  • Archive messages sent from or received by this SMTP address is enabled for selected addresses and the routing address.

The archiving task searches the sender and recipient fields (X-RCPT-TO, To, CC, BCC, From, Sender) in each message, and stores the message in the archive that is associated with the target address it finds.

A copy of the message may be stored in multiple archives.

From: VP1@sales.example.com
To:  john@rnd.example.com 
Subject: Customer requirements 
estimation 

The archiving task archives this message in the archive called VP mail and a copy of the message is stored in the archive named Journal archive.

  • Selective Journal Archiving is set to Exclusive.

  • Archive messages sent from or received by this SMTP address is enabled for selected addresses and the routing address.

The archiving task first searches the sender and recipient fields (To, CC, BCC, From, Sender) in each message for any of the selected target addresses, and stores the message in the archive that is associated with the target address it finds.

If no selective target addresses are found in the message recipient fields (To, CC, BCC, From, Sender), then the archiving task looks for the target address in the X-RCPT-TO field and stores the message in the archive that is associated with that address.

From: VP1@sales.example.com
To:  john@rnd.example.com 
Subject: Customer requirements 
estimation 

The archiving task archives this message in the archive called VP mail only. No copies of the message are stored in the archive named Journal archive.

From: facilities@example.com 
To:  john@rnd.example.com 
Subject: Re the issue in Building-A

The archiving task archives this message in the archive called Journal archive.

Although the archive can be of any type, user archive types, such as Exchange Mailbox and Internet Mail archives, are not recommended for Selective SMTP Journaling. The archive types that are typically used for journal archiving are SMTP, Shared, or Exchange Journal archives. In archive types that contain folders, such as SMTP archives, the SMTP Archiving task stores the messages in the Inbox. Other journal archive types, such as Shared and Exchange Journal archives, do not contain folders. In these archives, the task stores the messages in the root of the archive.

If a message contains several of the selected target addresses, a copy of the message may be stored in more than one archive. Enterprise Vault implements single-instance storage as permitted by the vault store configuration.

The following points summarize key tasks that you need to perform when implementing Selective SMTP Journaling:

  • Configure the relay MTAs to BCC or journal copies of all messages to the Enterprise Vault SMTP routing address.

  • In Enterprise Vault decide which archives to use. The archives must exist before you configure the SMTP target addresses.

  • In Enterprise Vault configure the routing address as an SMTP target, and in the properties of this target do one of the following:

    • Select the check box, Archive messages sent from or received by this SMTP address, if you also want to archive messages that contain the routing address.

    • Do not select the check box, Archive messages sent from or received by this SMTP address, if you want to archive messages sent to selected addresses only.

  • Configure as SMTP targets the selected addresses that you want to archive. In the properties of these targets, enable the targets for archiving; that is, select the check box, Archive messages sent from or received by this SMTP address.

  • To ensure that the SMTP archiving task includes all of the sender and recipient fields (X-RCPT-TO, To, CC, BCC, From, Sender) in its searches, set the advanced SMTP site setting, Selective Journal Archiving, to either of the following options:

    • Inclusive - Messages may be archived in both archives associated with selected target addresses, and journal archives associated with the routing address target.

    • Exclusive - Messages are archived in either archives associated with selected target addresses, or journal archives associated with the routing address target.

  • Decide what to do with messages in the holding folder that do not contain a target address that is enabled for archiving. By default, the archiving task deletes such messages. You can change this behavior using the advanced SMTP site setting, Delete messages without recipients or a matching target.

    See About the SMTP holding folder.

You can spread the archiving load over several Enterprise Vault SMTP servers, and load-balance the distribution of messages as described for SMTP Journaling.

See About SMTP Journaling.