APTARE IT Analytics Installation and Upgrade Guide for Windows

Last Published:
Product(s): APTARE IT Analytics (10.6)
  1. Install APTARE IT Analytics Portal on a Windows server
    1.  
      Introduction
    2.  
      Portal installation memory requirements
    3.  
      Multi-language support and locale considerations (Windows)
    4.  
      Task 1: Portal and database deployment strategies (Windows)
    5.  
      Task 2: Pre-installation configuration (Windows)
    6. Task 3: Installing Oracle application binaries (Windows)
      1.  
        Troubleshoot the Oracle installation
    7.  
      Task 4: Installing Portal application binaries (Windows)
    8.  
      Task 5: Request the license key file (Windows)
    9.  
      Task 6: Log into the Portal (Windows)
    10.  
      Task 7: Install the license key file (Windows)
    11.  
      Task 8: Performing a cold backup (Windows)
    12.  
      Supported third-party and open source products
    13.  
      Uninstall the APTARE IT Analytics Portal
  2. Upgrade APTARE IT Analytics Portal on Windows
    1.  
      Overview
    2.  
      Upgrade path
    3.  
      Before upgrading
    4. Upgrade the Oracle database application binaries to19c (Windows)
      1.  
        Upgrading the Oracle database application binaries (Windows)
    5. Upgrade APTARE IT Analytics Portal
      1.  
        Upgrading a shared services environment
      2.  
        Run the upgrade utility installer (Windows)
      3.  
        Running the upgrade utility
      4. Attribute merging during the Portal upgrade
        1.  
          Attribute management during the Portal upgrade
    6.  
      Data Collector upgrades
    7.  
      Troubleshooting - manual Data Collector upgrades
    8.  
      Collector updates from the APTARE IT Analytics Portal
    9.  
      Clustered NetBackup upgrade procedure
    10.  
      Upgrade methods to incorporate enterprise objects
  3. Oracle patches for the database server
    1.  
      Install Oracle 19c Windows July 2022 patch
  4. Upgrade and migrate to a new server
    1.  
      Upgrade and migrate to a new server

Run the upgrade utility installer (Windows)

Before you run the upgrade utility installer:

  • Download the Upgrade Utility Installer ISO and copy it to the portal server.

  • Perform the upgrade as an Administrator user who is a member of the ORA_DBA group.

  • When upgrading to version 10.x.xx, the date format defaults to the Portal operating system locale, and ignores any previous configuration.

The following instructions assume you have the required upgrade installer file for your platform.

  1. Double-click the ISO file to mount and run Setup.exe.

  2. Follow the installer prompts to extract the upgrade files and utilities.

  3. If you have chosen to Run Later in the earlier steps, complete the upgrade process by running the upgrade utility located at:

    C:\opt\aptare\upgrade\upgrade.bat
Troubleshooting Tips

On rare occasions after upgrading to version 10.6, APTARE IT Analytics may display an access denied error while starting the portal Tomcat or agent Tomcat service.

To resolve this access error:

  1. From the command prompt, run the script to delete the Portal and Tomcat services
    C:\opt\aptare\utils\removeportalservices.bat

    If the service delete fails, reboot the system and again try to delete the services.

  2. Install the Portal services.
    C:\opt\aptare\utils\setupPortalTomcatService.bat
C:\opt\aptare\utils\setupAgentTomcatService.bat
  3. Start the Portal Tomcat and Agent Tomcat services from the Service Panel.