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Veritas NetBackup™ CloudPoint Install and Upgrade Guide
Last Published:
2020-07-29
Product(s):
NetBackup (8.3.0.1, 8.3)
Platform: Linux,UNIX,Windows
- Section I. CloudPoint installation and configuration
- Preparing for CloudPoint installation
- About the deployment approach
- Deciding where to run CloudPoint
- About deploying CloudPoint in the cloud
- Meeting system requirements
- CloudPoint host sizing recommendations
- Creating an instance or preparing the physical host to install CloudPoint
- Installing Docker
- Creating and mounting a volume to store CloudPoint data
- Verifying that specific ports are open on the instance or physical host
- Deploying CloudPoint using the Docker image
- CloudPoint cloud plug-ins
- CloudPoint storage array plug-ins
- NetApp plug-in configuration notes
- Nutanix Files plug-in configuration notes
- Dell EMC Unity array plug-in configuration parameters
- Pure Storage FlashArray plug-in configuration notes
- HPE RMC plug-in configuration notes
- Hitachi plug-in configuration notes
- InfiniBox plug-in configuration notes
- How to configure the CloudPoint storage array plug-ins?
- CloudPoint application agents and plug-ins
- Microsoft SQL plug-in configuration notes
- Oracle plug-in configuration notes
- MongoDB plug-in configuration notes
- About the installation and configuration process
- Preparing to install the Linux-based agent
- Preparing to install the Windows-based agent
- Downloading and installing the CloudPoint agent
- Registering the Linux-based agent
- Registering the Windows-based agent
- Configuring the CloudPoint application plug-in
- Configuring VSS to store shadow copies on the originating drive
- Creating a NetBackup protection plan for cloud assets
- Subscribing cloud assets to a NetBackup protection plan
- About snapshot restore
- Restore requirements and limitations for Microsoft SQL Server
- Restore requirements and limitations for Oracle
- Restore requirements and limitations for MongoDB
- Steps required before restoring SQL AG databases
- Recovering a SQL database to the same location
- Recovering a SQL database to an alternate location
- Additional steps required after a SQL Server snapshot restore
- Additional steps required after restoring SQL AG databases
- SQL snapshot or restore and granular restore operations fail if the Windows instance loses connectivity with the CloudPoint host
- Disk-level snapshot restore fails if the original disk is detached from the instance
- Additional steps required after a MongoDB snapshot restore
- Additional steps required after an Oracle snapshot restore
- Additional steps required after restoring an AWS RDS database instance
- Protecting assets with CloudPoint's agentless feature
- Preparing for CloudPoint installation
- Section II. CloudPoint maintenance
SQL snapshot or restore and granular restore operations fail if the Windows instance loses connectivity with the CloudPoint host
This issue occurs if the CloudPoint agent that is configured on a Windows instance loses network connectivity with the CloudPoint host. CloudPoint operations such as snapshot creation or restore for SQL Server and granular restore begin to fail for the Windows instance.
The connectivity failure may occur due to various reasons such as a services restart on the CloudPoint host as part of a CloudPoint software upgrade or a general network disruption.
The flexsnap-agent logs may contain messages similar to the following:
flexsnap-agent-onhost[2720] MainThread flexsnap.connectors.rabbitmq: ERROR - Unexpected exception() in main loop flexsnap-agent-onhost[2720] MainThread agent: ERROR - Agent failed unexpectedly
If CloudPoint is deployed in a Veritas NetBackup environment, the NetBackup logs may contain messages similar to the following:
Error nbcs (pid=5997) Failed to create snapshot for asset: <sqlassetname> Error nbcs (pid=5997) Operation failed. Agent is unavailable.
Workaround:
To resolve this issue, restart the Veritas CloudPoint Agent service on the Windows instance.