APTARE IT Analytics Licensing Guide

Last Published:
Product(s): APTARE IT Analytics (10.5)
  1. License installation and guidelines
    1.  
      License overview
    2.  
      Understanding licensing restrictions
    3.  
      Requesting a license key file
    4.  
      Install a license
    5. Verify the current license configuration
      1.  
        Run the License Summary report
      2.  
        Help About
      3.  
        View License Details
    6. Criteria to determine license limits
      1. Capacity Manager
        1.  
          Storage Array Capacity license criteria
        2.  
          Vendor-specific capacity license criteria
        3.  
          EMC Symmetrix Arrays
        4.  
          EMC CLARiiON Arrays
        5.  
          HDS Arrays
        6.  
          NetApp Arrays
      2. Backup Manager
        1.  
          Cohesity DataProtect
        2.  
          Commvault Simpana
        3.  
          EMC Avamar
        4.  
          EMC NetWorker
        5.  
          Generic backups
        6.  
          HP Data Protector
        7.  
          IBM Spectrum Protect (TSM)
        8.  
          NAKIVO Backup & Replication
        9.  
          Oracle Recovery Manager (RMAN)
        10.  
          Rubrik Cloud Data Management
        11.  
          Veeam Backup & Replication
        12.  
          Veritas Backup Exec
        13.  
          Veritas NetBackup
      3.  
        Fabric Manager
      4.  
        Replication Manager
      5.  
        Virtualization Manager
      6.  
        File Analytics
    7. Managing licenses
      1.  
        Managing objects collected from centralized systems
      2.  
        Managing directly probed enterprise objects
      3.  
        What happens to historical data?
      4.  
        Processes to manage license counts
      5.  
        Identify counted and excluded objects
    8.  
      View the current license
    9.  
      Delete clients
    10.  
      Expand your license configuration
    11.  
      Exclude objects from future data collections
    12. Configure the Data Collector policy to exclude the object
      1.  
        Example of configuring a Data Collector policy to exclude arrays
      2.  
        Add objects to the Object Exclusion Database table
    13.  
      Removing objects from the license count
    14.  
      Deleting objects using the Inventory List view
  2. License key utility
    1.  
      License key utility
    2.  
      License key procedure
  3. License management from command line
    1.  
      Overview
    2.  
      Install a license on Microsoft Windows Portal platform
    3.  
      Install a license on Linux Portal platform
    4. Verify the current license configuration
      1.  
        Run report configuration utility
      2.  
        Run license verification utility
    5.  
      Removing a Portal license
  4. Troubleshooting
    1.  
      License install fails with 'License is already issued for another host' error

License install fails with 'License is already issued for another host' error

Sometimes, the APTARE IT Analytics license installation fails with the below error:

License is already issued for another host.

This error is mainly observed on Linux-based systems.

To fix this error:

  1. Ensure you enter the correct host string on the VEMS portal as displayed by the utilities, such as:
    /opt/aptare/utils/reportConfig.sh

    or

    /opt/aptare/utils/VxLicGetHostLock.sh

    The host string entered on VEMS must also include [sha512].

  2. reportConfig.sh and VxLicGetHostLock.sh use hostname --fqdn command to get the hostname of the system and to create the host string.

    Ensure hostname --fqdn returns a fully qualified host name. For example, the command output must have at least one dot (.) character.

  3. If the host is not configured with DNS, ensure that /etc/hosts file on the system has the host resolution of the IP of the system with the fully qualified host name as the first entry (<IP of the system> <FQHN of the system>).

    For example, a host with abc as host name and xyz.com as domain name:

    1.2.3.4  abc.xyz.com