Veritas Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (12.1)
Platform: Windows Server
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3.  
      The Compliance Accelerator process
    4.  
      About randomly sampling items with Compliance Accelerator
    5.  
      About the intelligent review feature in Compliance Accelerator
    6.  
      About the deduplication feature in Compliance Accelerator
    7. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1.  
      About searching with Compliance Accelerator
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10. Defining hotwords to search for
      1.  
        Adding hotwords
      2.  
        Editing existing hotwords
      3.  
        Deleting hotwords
      4.  
        Adding hotword sets
      5.  
        Editing existing hotword sets
      6.  
        Deleting hotword sets
      7.  
        Importing the predefined hotwords
    11.  
      Configuring how Compliance Accelerator handles email addresses
  6. Manually reviewing items
    1.  
      About reviewing with Compliance Accelerator
    2.  
      About the Review pane
    3.  
      Filtering the items in the Review pane
    4.  
      Assigning review marks to items
    5.  
      Adding comments to items
    6.  
      Viewing the history of items
    7.  
      Displaying printable versions of items
    8.  
      Downloading the original versions of items
    9.  
      Copying the item list to the Clipboard
    10.  
      Changing how the Review pane looks
    11.  
      Setting your Review pane preferences
    12. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    13.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Copying items to research folders
    4.  
      Reviewing the items in research folders
    5.  
      Exporting items from research folders
    6.  
      Giving other users access to your research folders
    7.  
      Committing research folder items to the department review set
  8. Exporting items
    1.  
      About exporting items
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Unreviewed Departments report
      19.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Item Prefetch Cache configuration options
      8.  
        Item Prefetch Cache (Advanced) configuration options
      9.  
        Policy Integration configuration options
      10.  
        Profile Synchronization configuration options
      11.  
        Random Capture configuration options
      12.  
        Reviewing configuration options
      13.  
        Search configuration options
      14.  
        Security configuration options
      15.  
        System configuration options
      16.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        You receive the message "An error occurred creating the report" when you try to generate reports
      2.  
        Prompt to install SQL Server when printing a report for the first time
      3.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      4.  
        Garbled Japanese characters when exporting reports in Acrobat format
      5.  
        Troubleshooting OData errors

Search configuration options

Use these settings to optimize the search features in Compliance Accelerator.

Allow search and capture of existing items

Specifies whether, when you set the criteria for a new search, you can choose to include previously-captured items in the search results. By default, you have the option to do so.

Buffer Since Last Run

When you select a schedule to use when you define the criteria for a new search, you can select Since last run in the Date range section. This option instructs Compliance Accelerator to search new items that have arrived since you last ran this scheduled search. In the Start box, you enter the date to be taken as a starting point for the first run of the search.

By default, Since last run searches from the date of the last run (or the Start date for the first search) to the current day minus 1 (that is, up to yesterday). If required, you can change this interval to search to the current day minus n days. To use Since last run with any searches that run more than once a day, set the interval to 0.

Combine subject and content fields with OR

When you search for words in both the subject of an item and its content, specifies whether to find only those items that meet one or both criteria. By default, Compliance Accelerator finds only those items that meet both criteria.

Disable Search against Other Departments

Specifies whether, when you define the criteria for a new search, the Other Depts option in the Author & Recipients area is available. By default, Compliance Accelerator does let you conduct searches against other departments.

Disable search results preview

If set to true, prevents users who conduct a search in a research folder from previewing the search results. By default, Compliance Accelerator does not stop users from previewing these items.

Enable automatic synchronization of index volumes

Specifies whether Compliance Accelerator should automatically synchronize the index volumes for an archive when it encounters any unknown index volumes during a search. By default, Compliance Accelerator synchronizes the index volumes automatically.

Enable Search Threads

Specifies whether to enable or disable all search facilities. By default, Compliance Accelerator enables these facilities.

Error search if index is rebuilding or failed

Specifies whether the search of a particular archive returns an error if its index is offline, rebuilding, or failed. By default, Compliance Accelerator returns an error in these circumstances.

Error search if missing items or content

Specifies whether the search of a particular archive returns an error if its index has failed to index either an indexable archived item or the content of the item. The default setting is false (not enabled).

Error search if index requires width normalization

Specifies whether the search of a particular archive returns an error if its index must be rebuilt to handle full-width characters correctly. The default setting is Off.

Fail search of archive if archive has been copied or moved

Specifies whether to mark as failed a search of a moved or copied archive, if the destination archive is not included in the search. The default is False, which means that Compliance Accelerator produces a warning when searching such archives, but it does not mark them as failed.

Guaranteed Sample search timeout (mins)

Specifies the number of minutes for which guaranteed sample searches run before Compliance Accelerator automatically accepts them and uses the results for sampling. The default is 240 minutes.

Hotword Set Tag

Specifies the tag with which Compliance Accelerator prefixes hotword sets when you enter them in the criteria for a new search. The default is HWS.

Hotword Tag

Specifies the tag with which Compliance Accelerator prefixes hotwords when you enter them in the criteria for a new search. The default is HW.

Maximum number of searches listed in filters

For areas of Compliance Accelerator that list searches from which you can choose, specifies the maximum number of searches to include in the list. The default is 250.

Maximum Search Retries

Specifies the number of times that Compliance Accelerator tries to search an archive before giving up. Enter a value in the range 1 through 50, where the default is 5.

Number of acceptance search Threads

Specifies the number of threads that are assigned to accepting search result sets. For example, the default setting of 5 means that no more than five search results sets are accepted at a time. Enter a value in the range 1 through 10.

Number of delete search Threads

Specifies the number of threads that are assigned to deleting search result sets. For example, the default setting of 2 means that no more than two search results sets are deleted at a time. Enter a value in the range 1 through 10.

Number of sampling search Threads

Specifies the number of threads that are assigned to sampling search result sets. For example, the default setting of 5 means that no more than five search results sets are sampled at a time. Enter a value in the range 1 through 10.

Number of Vault search Threads

Specifies the number of threads that are assigned to searching archives per index server. For example, the default setting of 10 means that no more than 10 archives are searched per Enterprise Vault server at a time. Enter a value in the range 1 through 10.

Only allow 'Research this message' on the first selected message

Specifies whether, when you click multiple items in the Review pane and then click Search, Compliance Accelerator lets you specify the search criteria for each of the selected items or only for the first of the selected items.

Optimize search based on oldest and youngest items

When set to True, improves performance by excluding from a search those archives that Compliance Accelerator has determined do not contain any items in the date range that you have specified in your search criteria. The default setting is False, which means that Compliance Accelerator searches all the available archives, regardless of whether their contents fall within your specified date range or not.

Use this setting with "Synchronize thread checking period (sec)", which is one of the Vault Directory Synchronization configuration options. If you set "Optimize search based on oldest and youngest items" to True, you must lower the setting for "Synchronize thread checking period (sec)" to ensure that Compliance Accelerator does not run searches against out-of-date data. For example, you can lower the setting to 3600 seconds (one hour).

Perform Guaranteed Sample searches against sampling-eligible archives only

Specifies whether to limit guaranteed sample searches to the types of archives that are eligible for random sampling: Exchange Journal, Domino Journal, SMTP, and Shared. By default, Compliance Accelerator limits guaranteed sample searches to these archive types to improve search performance. However, you may want to include other types of archives in guaranteed sample searches if, for example, Enterprise Vault is archiving SMTP items to them.

This setting replaces the setting that was called "Ignore non journal archives for Guaranteed Sample searches" in earlier versions of Compliance Accelerator.

Require 'Author' / 'Content' / 'From Date' / 'Recipients' / 'Subject' / 'To Date' to be specified

Specifies whether it is mandatory to enter the designated criteria before you can perform a search. By default, these criteria are optional. You may want to make them mandatory to prevent searches from returning an overwhelming number of results.

Retry time when index service is busy (min)

Specifies the frequency in minutes with which Compliance Accelerator tries to access an Enterprise Vault Indexing service that is too busy to perform a search. Enter a value in the range 1 through 300, where the default is 5.

Retry time when index service not running (min)

Specifies the frequency in minutes with which Compliance Accelerator tries to access an Enterprise Vault Indexing service that is unavailable. Enter a value in the range 1 through 300, where the default is 5.

Return only top messages in search results

Specifies whether searches return the top-level items only. Setting this option to Off means that all files attached to the top-level items are displayed in search results.

Save SMTP subject rather than filename

For items that were archived using File System Archiving (FSA), specifies whether to show the SMTP message subject rather than the FSA file name in the Review pane.

Search result page refresh time

Specifies the frequency in seconds with which Compliance Accelerator refreshes the results summary page during a running search. Enter a value in the range 1 through 300, where the default is 10.

Search timeout (hours)

Specifies the maximum time in hours that Compliance Accelerator allows for searches to complete. The default is four hours.

Searches page refresh time

Specifies the frequency in seconds with which Compliance Accelerator refreshes the Searches pane for a department. Enter a value in the range 1 through 300, where the default is 20.

Show Application Search Tree 'Constrain Tree Height' option

When you define the criteria for a new search, specifies whether a Constrain tree height option is available in the Authors & Recipients area. When checked, this option fixes the height of the department tree view in the Authors & Recipients area. By default, Compliance Accelerator hides the option.

Show Application Search Tree 'Expand All' option

When you define the criteria for a new search, specifies whether an Expand All link is available in the Authors & Recipients area. Clicking this link expands all the departments in the tree view. By default, Compliance Accelerator hides the link.

Show 'Guaranteed Sample' option for new searches

Specifies whether you can create Guaranteed Sample searches. By default, you can.

Show Search Result In Progress

Specifies whether users can access the Review pane while a search is in progress, so that they can immediately start to review the items that Compliance Accelerator has found. By default, Compliance Accelerator permits this.

Total number of search results worker threads

Specifies the maximum number of search results worker threads that are allowed to run on the system. These threads handle the processing of search results returned from the archive. The maximum value is 5, and the default is 2.

Total number of search threads

Specifies the maximum number of search threads that are allowed to run on the system across all index volumes. The maximum value is 500, and the default is 100.

Use sequence number for searches

Optimizes performance for searches that return more than 50,000 results. By default, this option is enabled.

When service starts, wait before synchronizing Index Services (minutes)

Specifies the number of minutes that Compliance Accelerator waits at startup before synchronizing with available index services. Enter a value in the range 0 through 300, where the default is 0.

When service starts, wait before starting Vault Searches (minutes)

Specifies the number of minutes that Compliance Accelerator waits at startup before searching the archives for items. Enter a value in the range 0 through 300, where the default is 0.