Veritas Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (12.1)
Platform: Windows Server
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3.  
      The Compliance Accelerator process
    4.  
      About randomly sampling items with Compliance Accelerator
    5.  
      About the intelligent review feature in Compliance Accelerator
    6.  
      About the deduplication feature in Compliance Accelerator
    7. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1.  
      About searching with Compliance Accelerator
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10. Defining hotwords to search for
      1.  
        Adding hotwords
      2.  
        Editing existing hotwords
      3.  
        Deleting hotwords
      4.  
        Adding hotword sets
      5.  
        Editing existing hotword sets
      6.  
        Deleting hotword sets
      7.  
        Importing the predefined hotwords
    11.  
      Configuring how Compliance Accelerator handles email addresses
  6. Manually reviewing items
    1.  
      About reviewing with Compliance Accelerator
    2.  
      About the Review pane
    3.  
      Filtering the items in the Review pane
    4.  
      Assigning review marks to items
    5.  
      Adding comments to items
    6.  
      Viewing the history of items
    7.  
      Displaying printable versions of items
    8.  
      Downloading the original versions of items
    9.  
      Copying the item list to the Clipboard
    10.  
      Changing how the Review pane looks
    11.  
      Setting your Review pane preferences
    12. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    13.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Copying items to research folders
    4.  
      Reviewing the items in research folders
    5.  
      Exporting items from research folders
    6.  
      Giving other users access to your research folders
    7.  
      Committing research folder items to the department review set
  8. Exporting items
    1.  
      About exporting items
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Unreviewed Departments report
      19.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Item Prefetch Cache configuration options
      8.  
        Item Prefetch Cache (Advanced) configuration options
      9.  
        Policy Integration configuration options
      10.  
        Profile Synchronization configuration options
      11.  
        Random Capture configuration options
      12.  
        Reviewing configuration options
      13.  
        Search configuration options
      14.  
        Security configuration options
      15.  
        System configuration options
      16.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        You receive the message "An error occurred creating the report" when you try to generate reports
      2.  
        Prompt to install SQL Server when printing a report for the first time
      3.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      4.  
        Garbled Japanese characters when exporting reports in Acrobat format
      5.  
        Troubleshooting OData errors

Configuring how Compliance Accelerator handles email addresses

To determine whether addresses are internal or external addresses, Compliance Accelerator uses the SMTP address domains that are associated with the system mailbox under which the Enterprise Vault Journaling Task is running. For example, suppose that the Journaling Task runs under a Vault Service account that is called "vaultadmin", which has the SMTP address VaultAdmin@exampleinc.com. Compliance Accelerator recognizes as internal any address with one of the following formats:

  • *@exampleinc.com

  • *@[*.]exampleinc.com

where [*.] means that the string can be repeated, as in john.doe@sales.emea.exampleinc.com. Any other addresses are treated as external.

Table: Compliance Accelerator classification of addresses uses the example domain to show how Compliance Accelerator classes addresses.

Table: Compliance Accelerator classification of addresses

Address

Format matched

Result

miles@exampleinc.com

*@exampleinc.com

Internal

tony@example.com

No match

External

wayne@sales.exampleinc.com

*@[*.]exampleinc.com

Internal

herbie@salesexampleinc.com

No match

External

You can add domains in the following ways to ensure that Compliance Accelerator treats an address as internal:

  • Add an additional SMTP alias address with the required domain to the Enterprise Vault Journaling Task user in Active Directory, Exchange Administrator, or the Domino LDAP directory. This is the recommended way to add internal domains.

  • In the Enterprise Vault Administration Console, in the properties for the Enterprise Vault site, configure the advanced SMTP setting that is called List of internal SMTP domains. For example, you can give this setting the following value:

    ourcompany.com;ourcompany.co.ie; ourcompany.co.uk

    The setting complements the following registry entry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\InternalSMTPDomains

    Enterprise Vault automatically combines any domains that you specify through the registry value with those that you specify through the advanced SMTP setting.

    See the Enterprise Vault Administrator's Guide for more information on the List of internal SMTP domains setting, and the Registry Values guide for more information on the InternalSMTPDomains entry.