Veritas NetBackup™ Appliance SNMP Trap Reference Guide

Last Published:
Product(s): Appliances (3.3.0.1, 3.2)
Platform: NetBackup Appliance OS

vrtsbbuTrap

OID: 1.3.6.1.4.1.48328.3.9.1.19

Note:

The vrtsbbuTrap applies only to the NetBackup 53xx appliances.

Description

The vrtsbbuTrap monitors the status of the Primary Storage Shelf Battery Backup Unit (BBU) of your appliance. If you receive an alert, it means that the BBU has experienced an error and could cause a performance drop for the storage system.

Resolution

Check the SNMP trap or the email alert that you received for additional information to help you determine the exact issue that occurred. You can also check the Monitor > Hardware page of the Web Console of your appliance.

Based on the information from the SNMP trap and the email alert, take one of the following actions:

Table: Next steps for the vrtsbbuTrap

What happened

What to do now

The BBU Status is Battery expired or Near expiration, the BBU has expired or is about to expire.

Contact Veritas Support to replace the BBU.

The BBU Status is Battery over temperature, the BBU has exceeded the maximum temperature threshold.

Contact Veritas Support for assistance.

The BBU State is Warning, and the Status is Battery learning or Battery maintenance charging, the BBU is in a learn cycle or a maintenance charge cycle.

Wait for the learn cycle or the maintenance charge cycle to complete. If the warning persists, contact Veritas Support for assistance.

The BBU State is Failed, and the Status is Failed or Battery replacement required, the BBU is not functional.

Contact Veritas Support to replace the BBU.

The BBU State is Failed, and the Status is Removed, the BBU is not present.

Contact Veritas Support for assistance.

The BBU State is Failed, and the Status is Not authorized or Battery settings mismatch, an issue exists with the configuration.

Contact Veritas Support for assistance.

The BBU State is Failed, and the Status is Not available, the firmware was unable to report the current status.

Wait for the next Call Home interval and re-check the status. If the issue is resolved, you can ignore the failure. If the issue is not resolved, contact Veritas Support for assistance.