Veritas NetBackup™ Appliance SNMP Trap Reference Guide

Last Published:
Product(s): Appliances (3.3.0.1, 3.2)
Platform: NetBackup Appliance OS

vrtsraidgroupTrap

OID: 1.3.6.1.4.1.48328.3.9.1.9

Description

The vrtsraidgroupTrap monitors the status of the appliance RAID groups in the operating system disks and in the storage disks. If you receive an alert, it means that one of the RAID groups is not in an optimal state. Either the write policy is in write through mode, or one or more of the disks in the RAID group has experienced an error.

Resolution

Check the SNMP trap or the email alert that you received for additional information to help you determine the exact issue that occurred. You can also check the Monitor > Hardware page of the wen console.

Based on the information from the SNMP trap, the email alert, or the Monitor > Hardware page, take one of the following actions:

Table: Next steps for the vrtsraidgroupTrap

What happened

What to do now

The RAID State is Warning, and the Status is Degraded or Partially Degraded, one or more of the disks in the RAID group has failed.

Contact Veritas Support to replace the faulty disk(s) before additional disk errors destroy the RAID volume.

The RAID State is Warning, and Hotspare available is No, the hot spare disk or disks are unavailable. Either they have become faulty, or another disk failed, and the hot spare needed to be rebuilt.

Check the disk status. If a disk has failed, contact Veritas Support to replace the faulty disk.

If a disk has not failed, but one of the disks has a Status of Unconfigured (Good), start the copyback process on that disk if it did not begin automatically. If you need assistance, contact Veritas Support.

The RAID State is Warning, and the Write Policy is WriteThrough, caching is disabled. Either the Battery Backup Unit (BBU) relearn cycle is on, the write policy was not set correctly, or the BBU is faulty.

Check the adapter status. If the adapter does not have any warnings or failures, contact Veritas Support for assistance.

The RAID State is Failed, and the Status is also Failed, the RAID is offline or is not functional.

Contact Veritas Support for assistance.

The RAID State is Failed, and the Status is Unknown, the firmware was unable to report the current status.

Wait 15 minutes for the next Call Home interval and re-check the status. If the issue is resolved, you can ignore the failure.

If the issue is not resolved, contact Veritas Support for assistance.

The RAID State is Failed, and the Status is Missing, all of the disks in the RAID group have been removed from the array. The RAID group is neither operable nor exportable.

Contact Veritas Support for assistance.

The RAID State is Failed, and the Status is Contingent - preparing for import, the RAID group is incomplete. The group is likely - but not certain - to become complete and available for import.

Contact Veritas Support for assistance.

The RAID State is Failed, and the Status is Exported - ready for import or Forced - ready for import, the RAID group is in an exported state and is ready to be imported.

Contact Veritas Support for assistance.