As an employment brand specialist at Veritas, I have the pleasure of interviewing and sharing all the greatest talents that Veritas has to offer. Meet Lachezar Lechev, one of our incredibly talented Technical Support Engineers located in Bulgaria, Southeast Europe, who shares more about his career journey with us.
I work as a Technical Support Engineer for the InfoScale Availability team, and we are involved in troubleshooting complex software issues related to Veritas InfoScale products on Unix and Windows-based systems.”
Most of the issues require deeper knowledge of the Linux variations, networking skills, cluster management skills, configuration, patching, and others. In addition to this, we work with highly professional customers (system administrators), so we do our best to provide the necessary solution in time and to keep their systems up and running.
Technology has always held a significant place in my life, capturing my interest through its rapid evolution and groundbreaking innovations.”
Over the years, my curiosity about its inner workings, the functions of its components, and opportunities for improvement has grown exponentially. My free time has been dedicated to reading and learning extensively about technology. It’s this profound passion and knowledge that’s propelled me towards pursuing a rewarding career in the IT industry.
To achieve success as a Technical Support Engineer (TSE), I firmly believe that you need certain key skills and qualifications. These encompass a comprehensive grasp of Unix and Windows Enterprise systems, coupled with a profound understanding of cluster functionality. Additionally, possessing extensive knowledge of storage systems and a holistic comprehension of the overall landscape is crucial. Moreover, proficiency in networking is indispensable for a TSE to effectively troubleshoot and resolve complex issues.
Technical expertise alone does not guarantee success in this role. Equally important are the intangible qualities that define a driven and accomplished TSE. Motivation, an insatiable thirst for learning, and a genuine passion for the work at hand are qualities that set apart exceptional TSEs.”
By fostering a proactive approach to acquiring new knowledge, a TSE can adapt swiftly to evolving technologies and deliver exemplary support to customers. These qualities serve as a driving force behind continued growth and excellence in the ever-evolving IT industry.
A TSE plays a vital role in contributing to a company's overall success.
We contribute to a company’s success by ensuring customer satisfaction, resolving technical issues efficiently, providing valuable feedback for product improvement, sharing knowledge internally, and contributing to customer retention and upselling opportunities.”
Working at Veritas offers several attractive aspects and benefits such as:
Lachezar Lechev's journey as a Technical Support Engineer exemplifies the dedication, expertise, and passion required for success in the IT industry. Through his exceptional problem-solving abilities, deep technical knowledge, and commitment to customer satisfaction, Lachezar makes an invaluable contribution to Veritas' success. As Veritas continues to grow, the company welcomes talented individuals to join their team and embark on impactful careers. If you're seeking a rewarding role as a Technical Support Engineer, Veritas in Bulgaria, Southeast Europe, presents a promising opportunity to thrive and excel. See other opportunities on our careers page.
Senior Technical Support Engineer, Veritas