Overview 

Veritas Access Appliance 8.2.002 (henceforth also referred as 8.2.002) is a security release update for Veritas Access 3340, 3350, and 3360 Appliance. It is strongly recommended to install 8.2.002 on 8.2 and 8.2.001 as quickly as possible to keep the Veritas Access Appliances secure and operating efficiently. 

Description 

Use these instructions to download the patch and upgrade the Veritas Access 3340, 3350, and 3360 Appliances. You can install this patch on Veritas Access Appliance version 8.2 and 8.2.001.

For details about the issues that are fixed in this release, see the Release Update  (https://www.veritas.com/content/support/en_US/doc/Release_Update_8.2.002).

Downloading the appliance software release updates 

Note the following points before you install the 8.2.002 security patch:

• If the appliance was upgraded from 8.2 to 8.2.001 and Veritas Data Deduplication (VDD) version 16.0 or 17.1 was configured on the 8.2 appliance, contact Veritas Support and ask them to refer to article 100067315. Install the 8.2.002 patch only after you identify and fix the issues described in the article.
• If the appliance was upgraded from 8.2 to 8.2.001 and either VDD was not configured or VDD version 19.0.1 was configured on the 8.2 appliance, you can upgrade to 8.2.002 directly.
• If you are on version 8.2, you can upgrade to 8.2.002 patch directly.

Appliance software updates can be downloaded by using the Access Appliance shell menu or manually through a share. 

• For a rolling or a parallel upgrade, download the software upgrade package to one of the nodes in the cluster and upgrade the node where the upgrade package is downloaded. The upgrade process copies and installs the upgrade package to other nodes in the cluster. 

• For a node-by-node upgrade, download the software upgrade package to each node that you want to upgrade. 

Note:  You can perform a rolling or a parallel upgrade post cluster configuration whereas node-by-node upgrade can be performed before cluster configuration.   

Downloading software updates directly to an Access Appliance node using the Access Appliance shell menu 

Use the following procedure to download the VRTSaccess-app-update-8.2.002-1.x86_64.rpm to the appliance node: 

1. If not already done so, open a SSH session and log on to the appliance as an administrator using the Access Appliance shell menu. 

2. To determine if a software update is available from the Veritas Support website, enter the following command: 
   system software available-patch 
   The software release update that is available for installation is displayed. Note the name of the software release update package. For example, VRTSaccess-app-update-8.2.002-1.x86_64.rpm   

3. To download the available software update, enter the following command: 
   system software download-update update-name=update-name  
   where update-name is the name of the software release update package. 
   For example: 
   system software download-update update-name=VRTSaccess-app-update-8.2.002-1.x86_64.rpm 

4. To verify that the software update has downloaded successfully, enter the following command: 
   system software downloaded 
   The downloaded software update is validated and details such as the patch name, size, and version are displayed. 

Downloading software updates to an Access Appliance node using a client share  

Use this procedure to download the software release update to an appliance node using an NFS share. You can download the software update from the Veritas Support website (https://www.veritas.com/support/en_US). On the Veritas Support website click Downloads, which redirects you to the Download Center. You must sign in with your Veritas account credentials to download the release update. See "Download link for Access Appliance software updates". 

5. If not already done so, open an SSH session and log on to the appliance as an administrator using the Access Appliance Shell Menu. 

6. To open an NFS share, enter the following command: 
   system software share open 

7. Mount the appliance share directory as follows. 
   For a Linux NFS share: 
   mkdir -p /mount/Node_management_IP 
   where Node_management_IP is the IP address that is assigned to eth1 of each node. 
   mount Node_management_IP:/inst/patch/appliance/available /mount/Node_management_IP

8. In case, there is preflight_check_plugins.tar present on the share, delete it.
   Note: Perform steps 6 to 8 on both the nodes for node-by-node upgrade.

9. Download the upgrade package and the SHA256 checksum. 
   •    Release update: Refer to the link in the "Download link for Access Appliance software updates" section to download the release update (VRTSaccess-app-update-8.2.002-1.x86_64.rpm) from the Veritas Support website). 
   •    SHA256 checksum: Copy the text file that contains the SHA256 checksum. The checksum is displayed when you click the VRTSaccess-app-update-8.2.002-1.x86_64.rpm release update. 

10. Run the following command to compute the checksum of the rpm file: sha256sum VRTSaccess-app-update-8.2.002-1.x86_64.rpm
    Verify that the SHA256 checksum matches the checksum that you downloaded from the Veritas Support website.

11. Copy this release update to the mounted share. 
    Note: To avoid any issues, ensure that you do not run commands on the appliance nodes when you copy the update. 

12. Unmount the shared directory after copying the update. 

13. Close the NFS share by using the command: 
    system software share close 

14. List the downloaded files by using the command: 
    system software downloaded 
    The downloaded update is validated and details such as the patch name, size, and version are displayed. 

Upgrading the Access Appliance to 8.2.002 

• For a rolling upgrade, install the software update on the node where you downloaded the upgrade package. 

• For a node-by-node upgrade, install the software update on each node that you want to upgrade. 

Note:  You can verify if your system is healthy for upgrade. To check if the system is ready for upgrade, run following command,  

start appliance preupgrade-check patch=update-name 

where update-name is the name of the software release update that you want to install. 

To install the downloaded software release update, complete the following steps: 

15. Use any one of the following options to log in the appliance: 
    • Open an SSH session and log on to the appliance as an administrator. 
    • Connect to the Intelligent Platform Management Interface (IPMI) console of the node where you downloaded the software update package. 
    Note: The IPMI console is also known as the Veritas Remote Management Console. For details about how to access and use the Veritas Remote Management Console, refer to the Veritas Access Appliance Initial Configuration Guide. 

16. Log in to the Access  Appliance Shell Menu. 

17. To install the software release update, run the following command: 
    system software install-update update-name=update-name  
    where update-name is the name of the software release update that you want to install. 

18. A summary of the upgrade changes is displayed and you are prompted for confirmation. Review the details and type yes to continue. 

19. When the following message is displayed and you are promoted for confirmation, type yes to continue: 
    This software update requires a reboot of the appliance after the installation process completes. Do you want to continue? (yes/no) 

20. Specify the type of upgrade when the following message is displayed: 
    You can upgrade the cluster by performing a rolling upgrade or a parallel upgrade. In a rolling upgrade, each node in the cluster is upgraded successively and restarted without shutting down the cluster. In a parallel upgrade, both the nodes in the cluster are upgraded and restarted simultaneously.  
    Enter the upgrade method to use when installing the software update [rolling, parallel] (rolling) 

21. To check the upgrade status, run the following command: 
    system software upgrade-status 
    The details about the completed tasks and the completion status are displayed. 
    If the upgrade fails at any point in time, error messages and the details about possible solutions are displayed and a rollback operation is initiated automatically. After the rollback is completed successfully, the Completed the rollback operation message is displayed. 
    If the software update is installed successfully, the following message is displayed: 
    Upgrade completed successfully. 
    To ensure that the appliance is upgraded successfully, run the show appliance status command and verify the Access version and the appliance version.