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IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

Last Published:
Product(s): NetBackup IT Analytics (11.7)

Initial Setup on IT Analytics Portal

The IT Analytics ServiceNow App makes REST API calls back to the IT Analytics Portal to update the jobs in the IT Analytics system with the ServiceNow Incident Status and Incident Number. This API call requires a valid user ID and password within the IT Analytics Portal. To set this up:

Create a user account

  1. Create a new user account in the IT Analytics Portal and note the username and password. This new user does not require any specific privileges.

  2. Log into the IT Analytics Portal with this username/password and accept the EULA.

    For details on how to create users, refer to the IT Analytics User Guide and search for Creating Portal User Accounts.

Authorize API Access
  1. Log into IT Analytics Portal API interface as the user created above and authorize access.
  2. Right-click on the initials of the ServiceNow account user in the upper right, then select the Create API Key option.
  3. Save or note down the API key.
Add advanced parameter
  1. Login as IT Analytics Portal administrator and go to Admin > Advanced > System Configuration > Custom Parameters and click Add.
  2. Create a new custom parameter with Custom Parameter Name as portal.legacy.restapi.allow and Custom Parameter Value as True.
  3. Remember to click Save and Apply.