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IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

Last Published:
Product(s): NetBackup IT Analytics (11.7)

data protection does not display any record

If backup data protection does not show any records, confirm:

  • user package is modified and compiled according to the above documentation.

  • backup client host entry is present in the ServiceNow cmdb database. (Only the backup that has a matching entry in the ServiceNow cmdb are displayed with their last successful backups on the backup data protection ServiceNow screen.)

  • ServiceNow cmdb has the entries for the backup client with the same name and IP address, and they exist in the backup manager.