System Health Insights Release Notes

Appliance Registration

• At the time of registration, you can now perform the following operations. (Below options were temporarily unavailable)

  • Associate an asset with a new site or physical location.

  • Associate an asset with a new contact that is not an account contact. This contact will be added as account contact.

• Use the Hardware Support ID as the secondary identifier during the registration process. The Hardware Sales Order number is no longer accepted for any appliance registration.

• Only the contacts associated with the account can register the appliances. If you are not a contact and want to register an appliance, you must add yourself as a contact for the account in MyCohesity.

Appliance - contact association

• Below association options are available for one or more appliances (under same account) from appliance list:

  • Update First point of contact

  • Add given contacts to existing list

  • Remove selected contact from existing list

  • Replace existing list with selected contacts

Appliance - site association

• Below site edit options are now available:

  • Associate appliance with new site or address

  • Update existing site address. Use this option for minor changes to the address only. If there is change of location, use the above option to create new site.

  • Only Account contacts can be associated as On-Site Contacts.

Callhome and AutoSupport case creation

• There is no change to Callhome or AutoSupport functionality, and you can now view AutoSupport cases Cohesity Support Portal. You can monitor the appliance health and callhome status in System Health Insights. Contact Technical Support for assistance in the following scenarios:

  • If you are unable to view appliance details in System Health Insights.

  • If you see any callhome errors on the appliance or in System Health Insights.

  • If you are unable to view the callhome status in System Health Insights.

• For appliances calling home, if there is no contact associated with appliance/account an AutoSupport case is not created. Ensure that the appliances are associated with the correct point of contact so that technical support can reach out to you for AutoSupport cases.

Appliance Decommission

• Self service option of Decommissioning of appliances using System Health Insights is now available. (This feature was temporarily unavailable).

Chassis Replacement Automation

• Chassis Replacement Automation is still unavailable in this hotfix. Contact technical support to update the System Health Insights metadata (registration, callhome alerts, labels) with the new serial number.

• Only the contacts associated with the account can register the appliances. If you are not a contact and want to register an appliance, you must add yourself as a contact for the account in MyCohesity.

• You can now register appliances sold after Aug 11, 2025 in System Health Insights. (This feature was temporarily unavailable). Use the Hardware Support ID as the secondary identifier during the registration process. The Hardware Sales Order number is no longer accepted for any appliance registration.

  At the time of registration, you can link the appliance to the contacts and site that are associated only with that appliance account.

  Contact technical support if you want to:

  • Associate an asset with a contact that is not an account contact.

  • Associate an asset with a new site or physical location.

• Registration of appliances sold after Aug 11, 2025 is temporarily unavailable. There is no change for Callhome and AutoSupport. Refer to the Callhome and AutoSupport case creation section for more information. You can reach out to technical support if you want to:

• All existing appliances and associated contacts are migrated. If there are any concerns, contact technical support for account-contact management.

• Going forward, only the contacts linked with the account can be associated with an appliance. You cannot add a new contact for an appliance. You may need to add the contact for the account before it can be associated with an appliance. The applies for both new registration as well as any update to contact details for a registered appliance. More information about adding contacts is available at MyCohesity FAQ and Knowledge Articles.

• Install and run upgrade pre-check add-on. (Applicable for NetBackup Flex Appliance versions 6.0 or later and NetBackup Appliances 5.5.0.1 or later).

• Enable auto-update the upgrade pre-check add-on for NetBackup Flex Appliances running versions 3.2 or later.

• The Security Insights summary view gives a comprehensive view of Security Settings that are configured on the appliances and a report of how many appliances have a particular setting enabled.

• The Security Insights details view lets you navigate through all the security settings on your registered Flex appliances and filter based on any security control or appliance version. You can also export the appliance list with details of the settings.

• Flex Appliances running 4.0 or later

• Access Appliances running 8.4 or later

• NetBackup Flex Scale (NBFS) appliance running 3.5 or later

• Flex Appliance (4.1 and later), standalone and High Availability (HA) appliance

• NetBackup Appliance (5.3 and later), standalone appliance only

• List of instances and tenant association instance

• Instance type and status

• NetBackup version running on the Instance

• Capacity allocation and utilization

• Appliance relation including appliance model or version and account name

• Flex Appliance 4.1 and above: Standalone and HA appliance.

• NetBackup Appliance 5.3 and above: Standalone appliance only.

• Flex Appliance 4.0 and above: Standalone and HA appliance.

• NetBackup Appliance 4.0 and above: Standalone appliance only.

• Operation

  • OS Download

  • Patch Download

  • Patch Installation

  • OS Upgrade

• Status

  • Commit Pending

  • Complete

  • Failed

  • In Progress

  • Initiated

• UID

• Ability to utilize Secure Quorum Approval (multiple user approval) for access key generation.

• Enables configuration of an existing user(s) as a Security Admin in Team Management to authorize specific users to generate a access key to unlock appliance(s).

• The Security Admin can authorize specific users to give them the ability to request an access key or to reject/approve requests.

• One-Time-Password (OTP) emails to a corporate account utilized to validate users.

• Email notifications sent to both requestor and approver.

• AutoSupport infrastructure has been updated to use Veritas owned static IP addresses for primary transmission endpoints.

• Multi-Factor Authentication (MFA) for NetInsights Console login available upon request.

• Numerous security defect rectified and multiple enhancements introduced.

• 3360

• 5362

• 5561

• Tabs have been reformed to accommodate latest features. Two new tabs, Monitoring and System have been added.

• User can customize Y axis of the Performance graphs.

• System Health Insights will inform user about the difference between MSDP utilization received from telemetry and MSDP utility.

• System Health Insights now supports real time telemetry data.

• Storage, Performance and Services sub tabs will appear in the newly added Monitoring tab.

• The Services tab will have Platform Services, Instances, and Nodes sub tabs.

• Configuration, Inventory, and Events sub tabs will appear in the newly added System tab.

• All these new sub tabs will provide additional information about the appliance and nodes associated with it.

• Performance view for Flex appliances version 2.2 and above has been added.

• Multiple metrics have been added for Flex appliances. All the network interfaces will be listed as separate metric under Performance Metrics menu.

• Bulk Acknowledgment feature has been introduced. Users will be able to acknowledge recommendations in Bulk.

• A new Upgrade Center tab has been added in System Health Insights. This tab will display detailed upgrade information about all the registered appliances. There are separate layouts for standalone and HA appliances. For this release, only NetBackup family is supported.

• A new Upgrade Insights card has been added to the Customer dashboard and Appliance dashboard. The card consists of a horizontal bar chart. The Y axis of the chart represents the current upgrade readiness status like Up to Date, Ready for upgrade, not ready for upgrade, Unsupported and Unavailable.

• System Health Insights provides AutoSupport functionality using AI/ML algorithm. If any issue is detected by System Health Insights, a support case will be created and email notification is generated by the system to inform the user about it. Receiver of this email will be decided as per the Entitlement and Priority set by the user.

• Users will be able to provide feedback about the Recommendations provided by System Health Insights.

• Storage Utilization card will be able to display detailed information about NetBackup Flex Scale appliance version 3.0 or later along with NetBackup and Flex appliances. The card will list Historical Utilization and Predictive Utilization of the appliance. It will also display total storage capacity of the appliance.

• The Call Home Status card will now appear in a bar chart instead of donut chart.

• Category, Component, Status and Time Frame filters have been added.

• Added ability to select a time-range to see recommendations generated during that time-frame by clicking the calendar icon next to the filters.

• Category and Component columns are separated.

• Added sorting capabilities on Timestamp and SRS Impact columns.

• Replaced Acknowledge column with Status column.

• For HA appliances, user can select radio buttons from the left pane to change the label on Y axis. It means, if user selects MSDP or Advance Disk radio button, the Y axis label will change and values corresponding to the label will appear on the screen.

• Last updated on information has been added.

• New Storage Utilization card is visible on the Appliance Dashboard.

• Storage forecast has been added.

• On the Advanced Search page, MSDP Used and Capacity columns have been added with self-explanatory icons.

• MSDP Used Update Time column has been added to the exported CSV file.

• For Flex appliances, Tenant information will be visible at the cluster level.

• Appliance Role filter has been added to the Advanced Search page.

• After clicking HA Cluster or Scale-out Cluster, node serial numbers and node hostname will appear in the pop-up.

• Update Contacts

• Update Site

• Update Team

• Ability to suggest using Account ID in Basic, Advanced Search and custom query has been added.

• Ability to search using Contact Email has been added.

• Account ID filter has been added to the Advance Search.

• Hostname column has been added to the Recommendations widget.

• Account ID Dashboard has been added and can been accessed from Basic Search and Advanced Search.

• Resource Center, which will host short informative videos to assist the customers has been introduced. These videos will have information about the console, features, and the recommended ways to use them.

• NBA to Flex conversion notification has been added.

• A new Provisioning option has been added to the Support tab.

• Under Telemetry >> Inventory, Disk size, Number of disks, and Total disk capacity options have been added in the Head node summary for storage shelf and compute node.

• SRS breakdown and recommendation details have been added to the notification email.

• Case History tab will be visible under Support. The tab will display cases and case details (except Assigned to field), where user is the primary contact on case and user has valid support entitlement on the Appliance.

• User can copy appliance ID or can open multiple appliance details pages by right clicking on appliance ID. User can open multiple Appliance overview pages without toggling back to the Appliance List page.

• Under Display Column drop-down, category based grouping has been introduced.

• Columns Last Data Collect Timestamp, Team Name and Deal Type have been added to the existing list of columns on the Appliance List page.

• Information icons have been added to the Call Home Status and Support Status columns.

• Last Data Collect Timestamp filter has been added.

• Two new advanced notifications, System Reliability Score alert and Capacity Utilization alert have been added.

• A new feature that will enable the user to mark appliances as decommissioned has been added.

• Individual system.

• Searches, dashboards, registration, and all other flows.

• Aggregated information for a Flex HA cluster.

• Issue regarding multiples unresolved events for a component has been resolved. There will be a single unresolved event for every system hardware component.

• The new appliance registration process has been simplified by adding an One Time Password (OTP) option. Entitled user can register new appliance by entering OTP sent via email.

• A new card Version Insights has been added in the Overview cards. The Version Insights card will display software version information of all the appliances in a donut chart.

• Flex Appliance 5250

• Flex Appliance 5350

• NetBackup Appliance 5350

• Crucial infrastructure updates in the back-end to make the platform more secure and reliable.

• Stale events and recommendations have been cleaned up.

• The layout of the Overview tab has been modified.

• The tabs have been categorized into sub sections as per their common functionalities.

• Storage tab is now available with forecast and historical trend.

• Flex Instance Status card has been added.

• Configuration sub tab has been added under the Telemetry tab. This tab will display the tenant related configuration information.

• Sum total of Memory Capacity is visible.

• Primary Storage Shelf and Expansion Storage Shelf displays the appliance information in the right pane.

• For Flex and NBA models 5250 and 5350, the Compute Node tab will display I/O Configuration information.

• The EEBs table under Software tab is sortable for all the columns.

• Flex Appliance 5150

• Flex Appliance 5340

• NetBackup Appliance 5340

• NetBackup Appliance 5340 High Availability

• NetBackup Appliance 5250

• Access Appliance 3340

• Multiple appliances can be associated with a single site in bulk.

• Multiple appliances can be associated with a single set of contacts in bulk.

• Multiple appliances can be associated with a single floor.

• UIDs are linkable for registered appliances on the Registration Activity page for ease of navigation to Appliance Dashboard.

• User can see paginated view if the appliance list is long.

• 'My Query Dashboard' link is available for user.

• The link will always redirect to default query created by system ("My Query Dashboard") irrespective of whatever default landing page set by user.

• Improved Permission message while unregistering appliances from the advance search page.

• User will get a warning message while navigating away from "Register Appliances" page.

• If the user has a read-only role for any teams then that team will be disabled for selection and display "Read only" text for the team.

• SRS Donut Chart : Shifted certain penalties such as Blacklisted configuration, Memory configuration analysis and Missing plugin score are shown under "Core SRS penalties" instead of "Total experimental penalties". Penalty "Blacklisted configuration" is renamed to "Hazardous configuration".

• After clicking appliance dashboard recommendations tile severity, it redirects to recommendations tab and the respective severity filter applied to recommendations table.

• 'Node Specific SRS scores' tab is added in the recommendation tab for cluster appliances to show SRS summary at node level.

• If there is no activity for 30 minutes, the user will be reminded to continue the session or sign out.

• Available session time is 6 hours.

• If the contact is the user himself, all the registered appliances the user is added as a contact are shown, irrespective of whether he is part of the team or not.

• Appliance details are masked for the internal user, when the data protection mode is enabled for the appliance and the internal user is not added to the team.

• When user navigates to contact details page from contact management, a message/tool-tip appears to indicate why user can see only certain appliances.

• Added suffix (You) in the Contact Management > Contact List Page when the contact is the logged in user.

• Only selected "Appliance List" will be displayed after clicking site health summery of Customer Dashboard.