Veritas Access Appliance 8.4 Troubleshooting Guide
- Introduction
- General troubleshooting procedures
- About general troubleshooting procedures
- Viewing the Access Appliance log files
- About event logs
- Setting the CIFS log level
- Setting the NetBackup client log levels and debugging options
- Retrieving and sending debugging information
- Collecting time-based and archived logs
- Collecting logs for cluster nodes
- Monitoring Access Appliance
- Common recovery procedures
- About common recovery procedures
- Restarting servers
- Restarting cluster services
- Bringing services online
- Recovering from a non-graceful shutdown
- Testing the network connectivity
- Troubleshooting with traceroute
- Using the traceroute command
- Collecting the metasave image of a file system
- Replacing an Ethernet interface card (online mode)
- Replacing an Access Appliance node
- Speeding up episodic replication
- Uninstalling a patch release or software upgrade
- Troubleshooting the Access Appliance cloud as a tier feature
- Troubleshooting Access Appliance installation and configuration issues
- Troubleshooting Access Appliance CIFS issues
- Troubleshooting Access Appliance GUI startup issues
- Troubleshooting Veritas Data Deduplication issues
- Index
Viewing the Access Appliance log files
In addition to the Alerts panel on the Access Appliance dashboard, the Access Appliance /opt/VRTSnas/log directory is a good place to find out more about problems that may occur.
To view the Access Appliance log files when the appliance lockdown mode is not set
- Use support elevate to log in with root privileges.
- Navigate to the
/opt/VRTSnas/logdirectory.
If your appliance is in lockdown mode, you need assistance from Veritas Support to access the log files.
To view the Access Appliance log files when the appliance lockdown mode is set
- Log on to the node-level CLI on any node in the cluster.
- Run the show serial-number command to get the serial number for a specific node.
- If you have permission to generate access key on the SHI portal, then go to the portal to generate access key with the serial number that you got in step 2 . For more information, refer to the System Health Insights User Guide.
If you do not have the permission to generate the access key on the SHI portal, open a ticket with Veritas Support to generate an access key. Mention the serial number in the Support case. The Veritas Support will generate an access key with the serial number provided. Set an access passphrase which will be required later to elevate to root.
- Log on to the Access Appliance shell on the same node as in step 2.
- When your representative asks you to, run the support unlock command. You are prompted to enter the maintenance password. Enter the maintenance password and press Enter. You are prompted to enter an access key. Enter the access key that you got in step 3. You are prompted to enter an access passphrase. Enter the access passphrase that you set in step 3. Press Enter to unlock the root shell access to the current node (all other nodes remain locked).
- Run the support elevate command. Enter the maintenance password. You are prompted to enter an access passphrase. Enter the access passphrase set in step 3. Press Enter to get into the root shell.
- To view the logs, navigate to the
/opt/VRTSnas/logdirectory. - Run the support lock command on a specific node to lock that node. If no manual lock is issued, the node is locked automatically after 12 hours. All the current users are removed from the root shell in a single node.
Note:
The access key expires in 2 hours.