When Enterprise Vault encounters a corrupt message during an archive run a 3288 event is logged and archiving stops.
Problem
When Enterprise Vault encounters a corrupt message during an archive run a 3288 event is logged and archiving stops.
Error Message
Event ID 3288: A problem has occurred while archiving a message. The archived item was not found or is no longer archive pending.
A dtrace of the ArchiveTask will show the following results. (See article TECH38122 for more information on dtrace.)
(ArchiveTask) <5452> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Calling MakeItemPendingAndQueueMsg() |Mailbox: /O=Org/OU=OU/cn=Recipients/cn=user |Message: Title |
(ArchiveTask) <5452> EV:M HRXEX fn trace :|Source : .\ArchivingAgent.cpp (CArchivingAgent::MakeItemPendingAndProcessMsg) [lines {5543,5570,5574,5590,5592,5596,5600,5604}] built Jul 25 17:10:09 2007|Description: Call error 0x8004010f
(ArchiveTask) <5452> EV~W Event ID: 3288 A problem has occurred while archiving a message. |The archived item was not found or is no longer archive pending. | |Task: Mailbox Archiving Task for MAIL |Message Title: Title|Users mailbox dn: /O=Org/OU=OU/cn=Recipients/cn=user |Internal reference: CArchivingAgent::PI_BuildObjectsFromMessage() [0x8004010F] |
(ArchiveTask) <5452> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Call to MakeItemPendingAndQueueMsg() failed |Mailbox: /O=Org/OU=OU/cn=Recipients/cn=user |Message: Title |Error Returned: c0040905 |
(ArchiveTask) <5452> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Exiting Routine. |
V-437-3288
Solution
From version 8.0, Enterprise Vault can be configured to continue the current archive run when a corrupt message is encountered by implementing a registry key.
1. Open REGEDIT and browse to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents ( 32 bit)
2. Create a new DWORD Value
3. Name the new value ContinueOnMissingItemErrors.
4. Set the value data to 1 decimal.
5. Restart the Enterprise Vault services.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Solution 3: