NetBackup End-of-Life PLC Update FAQ

1. What is the change? 

As a current NetBackup user, we want to inform you of the following updates to the NetBackup End of Support Life Date (EOSL) policy. EOSL is the point when a release has reached the end of its maturity, and we no longer offer support of any kind.

Veritas strongly recommends that you plan to upgrade prior to the EOSL date. Please go to Veritas Support for more information about how to upgrade to our latest release. 

• In alignment with the Veritas Product Life Cycle Policy, the NetBackup Product Life Cycle dates have been updated. Please refer to the Veritas Product Life Cycle Information Page and select NetBackup from the drop-down menu for specific details. In addition to the updates, Veritas has made the decision to offer Extended Support and Sustaining Support on the most recent maintenance version in the release cycle. For example, for 8.3.x, extended and sustaining support are available for 8.3.0.2, but not for 8.3 and 8.3.0.1.

Support for most recent maintenance version

Support for non-most recent maintenance version

• After EOSL date there is no support provided unless the customer has an approved Support Exception. 

 2. What if a customer needs to continue on a version that does not offer any support? 

• Customer may apply for support exception which will be reviewed as per standard support exception process. 

3. Are we also making any changes to Veritas Product Lifecycle Policy as part of this change? 

• NO. This change is in alignment with current Veritas Product Lifecycle Policy