Description
The Veritas Enterprise Vault.cloud team is available using the phone (listed below) or by logging into our Support site and choosing Support Cases.
If any software download is needed for any Veritas product, an account that is authorized for downloads must be used. If such account must be created, follow these steps:
- Access the Support Site through the link above.
- Click on the Download Center icon.
- Click on the Sign On icon in the upper right area of the page to expand a login dialog box.
- Click on the link in the line " Don’t have an account? Create One. ".
- Follow the on-screen instructions to create an account.
Support Hours Active: 24 hours a day, 365 days a year
Billing Hours Active: 24/5 days a week
| Phone Contacts | ||
| Region/Country | Telephone number | Instructions |
| Americas | 1 866 837 4827 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
| Europe | 1 800 93 9380 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
| Asia Pacific | 400 120 4816 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
| Australia | 1 800 408425 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
| Japan | 0120 993232 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
| Singapore | 800 1206 751 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
| United Kingdom | 0800 279 9810 | Option 1 for Support |
| Remain on the Line Option for Billing | ||
NOTE:
This Article is for how to contact Veritas regarding support for Enterprise Vault.cloud only.
- To contact Veritas for sales information about any Veritas product, please fill out the form at the Request-a-Call site to request a call back from one of the Veritas Sales Team members.
- To obtain urgent support for any other product, please visit the Contact Support page, select the appropriate region and call the number provided.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.