Backing up the "System State" fails intermittently with error 0xe000ff15 - A communications failure has occurred with a System State resource

Backing up the "System State" fails intermittently with error 0xe000ff15 - A communications failure has occurred with a System State resource

Article: 100033965
Last Published: 2020-08-05
Ratings: 3 24
Product(s): Backup Exec

Problem

System State  backup jobs fail intermittently with error 0xe000ff15 - A communications failure has occurred with a System State resource

This issue occurs only if the System State of the affected server is added to the selection list. Back up jobs of  resources other than the System State of the affected server finish successfully.

This issue can occur at intermittent intervals on random servers in the Backup Exec environment.

The following article should be checked to rule out other similar issues with the System State backups in the past.
 "https://www.veritas.com/support/en_US/article.000083463"
 

Error Message


0xe000ff15 - A communications failure has occurred with a System State resource

UMI Code: V-79-57344-65301 : 0xe000ff15 - A communications failure has occurred with a System State resource.

Workaround

Customers experiencing this issue are advised to perform one or more of the following workarounds, as these have been reported to be successful in many cases:

 

1) Optimize the System State Backup Size following the steps suggested in the following article:

Increasing System State backup performance

Test Backups after performing steps in 100047869

 

2) Configure antivirus exclusions for Backup Exec: List of Anti-virus exclusions to configure for Backup Exec

3) Isolate and resolve any network issues: Troubleshoot network errors.

4) Upgrade Backup Exec to version 20.3 or later. After upgrade, the "Retry Failed Resource" option can be used on failed backups reporting this error.

4) Enable software compression.

5) Enable software encryption. 

 

Solution


Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers. 
  
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com . 
 

References

Etrack : 3905150

Was this content helpful?