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Event 40966, 4040 and 4151 - Journal archiving stops - Insufficient Virtual Memory

Article: 100019217
Last Published: 2024-06-26
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Journal archiving stops with event ID 4140, 4151 and many 40966 event id's. The Enterprise Vault (EV) server has to be rebooted in order to get journaling to work again.

Error Message

Event: 4140
Category: Admin Service
Description: Insufficient Virtual Memory is available for the Enterprise Vault to run
Enterprise Vault will now be shutdown; to correct this problem, free memory by closing any unwanted applications
and restart Enterprise Vault
V-437-4140


Event: 4151
Source: Enterprise Vault
Category: Admin Service
Description: The Enterprise Vault Task Controller Service service failed to respond to the STOP request in a timely manner.
This may be due to the service getting insufficient CPU time; check subsequent event log entries for a "successfully stopped" message. If the service is still running, manually stop the service and check the event log for any errors logged by the service. 
V-437-4151


Event: 40966
Category: Lotus Domino Journaling Task
Description: A program fault has raised an exception. 

Exception: Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
Diagnostic: Task: 'Domino Journaling Task'
NoteId: 0x6496
Subject: 'Location 3 Fund'

Type:  Reference: ProcessAQueuedItem
V-437-40966
 
 

Cause

This issue is caused by a lack of sufficient resources on the EV server.  Typically, this is due to insufficient memory or configuration settings for the pagefile.sys file.
 

Solution

  1. To resolve this issue, ensure that the Enterprise Vault server meets the minimum hardware requirements for memory.
  2. If your server meets the minimum hardware requirements for memory as illustrated in the Enterprise Vault Compatibility Charts, check the Page File configuration. This should be at least 1.5x of the physical RAM for EV and 2x for CA/DA.
For more detailed information regarding this, check the following document  Insufficient Resources Can Cause Enterprise Vault (EV) Services to Shutdown (veritas.com)
 
The Enterprise Vault Compatibility Charts for the 14 through 15 versions can be accessed here.
 

 

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