NetBackup™ Logging Reference Guide

Last Published:
Product(s): NetBackup (11.1)
  1. Using logs
    1.  
      About logging
    2.  
      Logging properties
    3.  
      Logging levels
    4.  
      Log retention and log size
    5. Changing the logging levels
      1.  
        Set the Media Manager debug logging to a higher level
      2.  
        Changing the logging level on Windows clients
    6. About unified logging
      1.  
        Gathering unified logs for NetBackup
      2.  
        Types of unified logging messages
      3.  
        File name format for unified logging
      4.  
        Originator IDs for the entities that use unified logging
      5.  
        About changing the location of unified log files
      6.  
        About rolling over unified log files
      7.  
        About recycling unified log files
      8.  
        About using the vxlogview command to view unified logs
      9.  
        Examples of using vxlogview to view unified logs
      10.  
        Examples of using vxlogmgr to manage unified logs
      11.  
        Examples of using vxlogcfg to configure unified logs
      12.  
        Accessibility of the unified logs
    7. About legacy logging
      1.  
        UNIX client processes that use legacy logging
      2.  
        PC client processes that use legacy logging
      3.  
        File name format for legacy logging
      4.  
        Directory names for legacy debug logs for servers
      5.  
        Directory names for legacy debug logs for media and device management
      6.  
        How to control the amount of information written to legacy logging files
      7.  
        Limit the size and retention of legacy logs
      8.  
        Accessibility of the legacy logs
    8.  
      Setting retention limits for logs on clients
    9.  
      UNIX logging with syslogd
    10.  
      Logging options with the Windows Event Viewer
  2. Backup process and logging
    1.  
      Backup process
    2. NetBackup process descriptions
      1.  
        Backup and restore startup process
      2.  
        Backup and archive processes
      3.  
        Backups and archives - UNIX clients
      4.  
        Multiplexed backup process
    3.  
      About backup logging
    4.  
      Sending backup logs to Technical Support
  3. Media and device processes and logging
    1.  
      Media and device management startup process
    2.  
      Media and device management process
    3.  
      Shared Storage Option management process
    4.  
      Barcode operations
    5.  
      Media and device management components
  4. Restore process and logging
    1.  
      Restore process
    2.  
      UNIX client restore
    3.  
      Windows client restore
    4.  
      About restore logging
    5.  
      Sending restore logs to Technical Support
  5. Advanced backup and restore features
    1.  
      SAN Client Fiber Transport backup
    2.  
      SAN Client Fiber Transport restore
    3.  
      Hot catalog backup
    4.  
      Hot catalog restore
    5. Synthetic backups
      1.  
        Logs to accompany problem reports for synthetic backups
      2.  
        Creating legacy log directories to accompany problem reports for synthetic backup
  6. Storage logging
    1.  
      NDMP backup logging
    2.  
      NDMP restore logging
  7. NetBackup Deduplication logging
    1.  
      Deduplication backup process to the Media Server Deduplication Pool (MSDP)
    2.  
      Client deduplication logging
    3.  
      Deduplication configuration logs
    4.  
      Universal share logs
    5.  
      Media server deduplication/pdplugin logging
    6.  
      Disk monitoring logging
    7.  
      Logging keywords
  8. OpenStorage Technology (OST) logging
    1.  
      OpenStorage Technology (OST) backup logging
    2.  
      OpenStorage Technology (OST) configuration and management
  9. Storage lifecycle policy (SLP) and Auto Image Replication (A.I.R.) logging
    1.  
      About storage lifecycle policies (SLPs) and Auto Image Replication (A.I.R.)
    2.  
      Storage lifecycle policy (SLP) duplication process flow
    3.  
      Automatic Image Replication (A.I.R.) process flow logging
    4.  
      Import process flow
    5.  
      SLP and A.I.R. logging
    6.  
      SLP configuration and management
  10. NetBackup secure communication logging
    1.  
      About NetBackup secure communication logging
    2.  
      Tomcat logging
    3.  
      NetBackup web services logging
    4.  
      Command-line logging
    5.  
      NetBackup cURL logging
    6.  
      Java logging
    7.  
      Embeddable Authentication Client (EAT) logging
    8.  
      Authentication Services (AT) logging
    9.  
      vssat logging
    10. NetBackup proxy helper logging
      1.  
        Originator ID 486
    11. NetBackup proxy tunnel logging
      1.  
        Originator ID 490
    12.  
      PBX logging
  11. Snapshot technologies
    1.  
      Snapshot Client backup
    2.  
      VMware backup
    3.  
      Snapshot backup and Windows open file backups
  12. Locating logs
    1.  
      Overview of NetBackup log locations and processes
    2.  
      acsssi logging
    3.  
      bpbackup logging
    4.  
      bpbkar logging
    5.  
      bpbrm logging
    6.  
      bpcd logging
    7.  
      bpcompatd logging
    8.  
      bpdbm logging
    9.  
      bpjobd logging
    10.  
      bprd logging
    11.  
      bprdproxy logging
    12.  
      bprestore logging
    13.  
      bptestnetconn logging
    14.  
      bptm logging
    15.  
      daemon logging
    16.  
      ltid logging
    17.  
      nbemm logging
    18.  
      nbjm logging
    19.  
      nbpem logging
    20.  
      nbproxy logging
    21.  
      nbrb logging
    22.  
      NetBackup Vault logging
    23.  
      NetBackup web services logging
    24.  
      NetBackup web server certificate logging
    25.  
      PBX logging
    26.  
      reqlib logging
    27.  
      Robots logging
    28.  
      tar logging
    29.  
      txxd and txxcd logging
    30.  
      vnetd logging
  13. Using the Log collection utility
    1. About the Log collection utility
      1.  
        Configuring RBAC roles for Log collection administrators
      2.  
        Create a custom role for a log collection administrator
    2.  
      Add a record and collect logs
    3.  
      View log records and log collection status
    4.  
      Download logs for a log record
    5.  
      Delete a log record
  14. NetBackup Administration Console logging
    1.  
      NetBackup Administration Console logging process flow
    2.  
      Enabling detailed debug logging for the NetBackup Administration Console
    3.  
      Setting up a secure channel between the NetBackup Administration Console and bpjava-*
    4.  
      Setting up a secure channel between the NetBackup Administration Console and either nbsl or nbvault
    5.  
      NetBackup Administration Console logging configuration on NetBackup servers and clients
    6.  
      Logging Java operations for the NetBackup Remote Administration Console
    7.  
      Configuring and gathering logs when troubleshooting NetBackup Administration Console issues
    8.  
      Undo logging

Add a record and collect logs

Use the Log collection utility to add a new log record and collect logs for Cohesity Technical Support. If you already created a record and want to collect additional information, create a new record with the same Support ID.

Note:

Ensure that each of the selected hosts contains enough available space for the selected debug logs.

To add a record and collect logs

  1. If you want to upload the log files to Cohesity Technical Support, you need the Support case ID. Call Cohesity Technical Support to open a support case.
  2. Open the NetBackup web UI.
  3. Select from the following options:

    • Collect logs for specific job in the Activity monitor.

      Select the Jobs tab, select the job, then select Collect logs.

    • Create a new log record in the Log collection utility.

      At the top right, select Help > Log collection. Then select Add record or Add new record.

  4. (Optional) Provide the Job ID.

    If you choose to collect logs from the Activity monitor, this job ID is automatically populated.

    When you add the Job ID, NetBackup automatically selects the hosts and logs for that job ID.

    For the following cases, do not provide a job ID:

    • The problem does not involve a particular NetBackup job.

    • You already know the hosts that you want to enable.

  5. (Optional) Provide the Support case ID.
  6. (Optional) Provide a description for the log record.
  7. Select Next.
  8. Select one of the following collection options:

    • Collect both NBSU diagnostic information and debug logs

    • Collect NBSU diagnostic information

    • Collect debug logs

  9. (Conditional) If you selected Collect debug logs, select the dates and times for which you want to gather logs.

    If you did not provide a job ID, the date and the time default to the last 24 hours. If you did provide a job ID, the date and time reflects the time that the job ran.

  10. Do one or more of the following:

    If you added the Job ID, NetBackup automatically selects the hosts and logs for that job ID.

    • Select Collect logs for primary server to collect logs for the primary server.

    • Go to Media servers and add any media servers.

    • Go to Clients and add any clients.

  11. Select Next.
  12. Review the configuration details of the log collection.

    At the top of the page you can see where NetBackup saves the logs.

  13. Select Collect.

    NetBackup collects the logs according to the job ID or the criteria that you specified.

  14. Verify the information to send to Cohesity Technical Support.
  15. On the Log collection page, locate the log record that you created. The Collection status column displays the progress.
  16. After the log collection is complete, continue with the process to download the logs.

    See Download logs for a log record.