Veritas InfoScale™ 7.4.2 Troubleshooting Guide - Linux

If a unit service has failed and the corresponding module is still loaded, systemd cannot unload it and so its package cannot be removed

A unit service may go into the Failed state during startup while the corresponding module is in the Loaded state due to some configuration issue. If this situation occurs, the module cannot be cleanly unloaded using systemd commands.

For example, you may encounter this message when you start the vxfen service:

localhost]:~ # systemctl start vxfen
Job for vxfen.service failed because the control process exited
 with error code. See "systemctl status vxfen.service" and
 "journalctl -xe" for details.

If you encounter this message, view the status of service:

localhost]:~ # systemctl status -l vxfen
? vxfen.service - VERITAS I/O Fencing (VxFEN)
Loaded: loaded (/opt/VRTSvcs/vxfen/bin/vxfen; enabled;
 vendor preset: disabled)
Active: failed (Result: exit-code) since Wed 2017-04-19 17:40:13 IST;
 14s ago
Process: 14721 ExecStart=/opt/VRTSvcs/vxfen/bin/vxfen start 2>&1
 (code=exited, status=1/FAILURE)
Apr 19 17:40:12 localhost] systemd[1]: Starting VERITAS I/O Fencing
 (VxFEN)...
Apr 19 17:40:12 localhost] vxfen[14721]: Starting vxfen..
Apr 19 17:40:12 localhost] vxfen[14721]: Loaded 4.4.21-69-default on
 kernel 4.4.21-69-default
Apr 19 17:40:13 localhost] vxfen[14721]: vxfen cannot generate vxfentab
 due to missing file /etc/vxfendg.
Apr 19 17:40:13 localhost] systemd[1]: vxfen.service: Control process
 exited, code=exited status=1
Apr 19 17:40:13 localhost] systemd[1]: Failed to start VERITAS I/O
 Fencing (VxFEN).
Apr 19 17:40:13 localhost] systemd[1]: vxfen.service: Unit entered
 failed state.
Apr 19 17:40:13 localhost] systemd[1]: vxfen.service: Failed with result
 'exit-code'.

Then, view the status of the module:

localhost]:~ # lsmod | grep vxfen
vxfen 372992 0
veki 19214 4 gab,llt,vxfen

localhost]:~ # /opt/VRTSvcs/vxfen/bin/vxfen status
loaded

The systemd daemon does not accept a systemctl stop unitServiceFile command when the service is in the Failed state or the Inactive state.

For example, if the vxfen service is in the Failed or the Inactive state, the following command fails to unload the module successfully:

systemctl stop vxfen

Additionally, if a module is in the Loaded state, the corresponding rpm package cannot be removed during uninstallation.

Recommended action

To cleanly stop and unload the module, run the stop command from the source script file as follows:

serviceSourceScript stop

For example:

localhost]:~ # /opt/VRTSvcs/vxfen/bin/vxfen stop
VxFEN: Module already unconfigured. Only unloading

localhost]:~ #/opt/VRTSvcs/vxfen/bin/vxfen status
not loaded

To view the source path of any service, you can use the systemctl command as follows:

# systemctl show unitServiceFile -p SourcePath

For example:

# systemctl show vxfen -p SourcePath
SourcePath=/opt/VRTSvcs/vxfen/bin/vxfen

After the module is cleanly unloaded, you can perform the next startup action or proceed to uninstall the associated package.