Veritas NetBackup™ Appliance Release Notes

Last Published:
Product(s): Appliances (3.0)
Platform: NetBackup Appliance OS

Installation and configuration notes

The following list contains the notes and the known issues that relate to the installation and configuration of the appliance:

  • If your NetBackup 5330 Appliance includes a Primary Storage Shelf and an Expansion Storage Shelf, and the expansion shelf has configured RAID volumes on it, it should not be removed from the appliance setup. If the expansion shelf is removed, the primary shelf behaves as if the expansion shelf has lost power, and it produces errors. If you need to remove the expansion shelf, you need to run the Support > RAID Clear command before you can remove the expansion shelf from the setup.


    The Support > RAID Clear command deletes all of the data from both storage shelves. Make sure that you have saved the data elsewhere before you run the command.

  • If you install a new version of NetBackup Appliance on a previously used appliance, you may receive the following error message during the appliance configuration:

    Cannot recover the existing MSDP partition because the NetBackup 
    disk pool and storage unit could not be determined. … 
    - [Error] Could not configure the appliance.

    This error occurs when a preexisting Media Server Deduplication Pool (MSDP) disk pool has a + in the disk pool name. If you encounter this issue, you need to change the disk pool name so that it does not include a + and manually configure the MSDP partition. Use the Manage > Storage > Resize command to configure the partition.

  • When you attempt to copy a software update to the share directory, do not initiate any other commands until the copy finishes. If you run a command during the copy process, you may see that the software update is listed and available. However, if you install that software update, it can fail.

  • If you receive an email stating "No license exists" during the initial configuration of a media server, you can safely disregard the email. The email is sent during host name configuration. The license key file is renamed when it is modified with the new host name, and the alert mechanism cannot locate the license temporarily. When the configuration completes, the license is set correctly. You can check the license key on the Manage > License page of the NetBackup Appliance Web Console or with the Main > Manage > License > List command in the NetBackup Appliance Shell Menu.