Veritas Backup Exec Administrator's Guide
- Introducing Backup Exec
- Methods for installing the Agent for Windows
- Using a command prompt to install the Agent for Windows on a remote computer
- Using a command script to install the Agent for Windows
- Installing the Remote Administrator
- Installing Backup Exec using the command line (silent mode)
- Backup Exec license contract information
- About upgrading to Backup Exec
- Getting Started
- Backing up data
- How Backup Exec catalogs work
- Job management and monitoring
- About the Job Monitor
- About the Job History
- Viewing the job log
- Error-handling rules for failed or canceled jobs
- Alerts and notifications
- Enabling active alerts and alert history to display on the Home tab
- Adding a recipient group for alert notifications
- Sending a notification when a job completes
- SNMP traps for Backup Exec alerts
- Disk-based and network-based storage
- Configuring disk storage
- Configuring disk cartridge storage
- Backup sets
- Cloud-based storage devices
- Amazon S3 cloud-based storage
- Google cloud-based storage
- Microsoft Azure cloud-based storage
- Private cloud-based storage
- About S3-Compatible Cloud Storage
- About the Veritas Backup Exec™ CloudConnect Optimizer
- Legacy backup-to-disk folders
- Legacy backup-to-disk folders
- Legacy backup-to-disk folders
- Tape storage
- Robotic libraries in Backup Exec
- Creating robotic library partitions
- Managing tapes
- Creating media sets for tapes
- Labeling tape media
- Default media vaults
- Storage device pools
- Storage operations
- Conversion to virtual machines
- Configuration and settings
- Using Backup Exec with firewalls
- Deleting DBA-initiated job templates
- Backup Exec logon accounts
- Creating a custom report
- List of Backup Exec standard reports
- Troubleshooting Backup Exec
- Troubleshooting failed components in the SAN
- Generating a diagnostic file for troubleshooting Backup Exec
- Using Backup Exec in cluster environments
- Configurations for Backup Exec and Microsoft Cluster Servers
- Disaster recovery of a cluster
- Simplified Disaster Recovery
- Setting or changing the alternate location for the disaster recovery information file
- Creating a Simplified Disaster Recovery disk image
- Preparing to recover from a disaster by using Simplified Disaster Recovery
- Recovering a computer with Simplified Disaster Recovery
- Integration with Veritas™ Information Map
- Appendix A. Veritas Backup Exec Agent for Windows
- About the Backup Exec Agent Utility for Windows
- Appendix B. Veritas Backup Exec Deduplication Option
- Creating or importing deduplication disk storage
- Selecting storage devices for direct access sharing
- Appendix C. Veritas Backup Exec Agent for VMware
- Backing up VMware virtual machines
- About instant recovery of a VMware virtual machine
- About Recovery Ready for VMware virtual machines
- Appendix D. Veritas Backup Exec Agent for Microsoft Hyper-V
- Backing up Microsoft Hyper-V virtual machines
- About instant recovery of a Hyper-V virtual machine
- About Recovery Ready for Hyper-V virtual machines
- Appendix E. Veritas Backup Exec Agent for Microsoft SQL Server
- Backing up SQL databases and transaction logs
- Restoring SQL databases and transaction logs
- Disaster recovery of a SQL Server
- Appendix F. Veritas Backup Exec Agent for Microsoft Exchange Server
- Backing up Exchange data
- Appendix G. Veritas Backup Exec Agent for Microsoft SharePoint
- Backing up Microsoft SharePoint data
- Appendix H. Veritas Backup Exec Agent for Oracle on Windows or Linux Servers
- Configuring the Oracle Agent on Windows computers and Linux servers
- Configuring an Oracle instance on Windows computers
- Viewing an Oracle instance on Windows computers
- About authentication credentials on the Backup Exec server
- About backing up Oracle databases
- About restoring Oracle resources
- Appendix I. Veritas Backup Exec Agent for Enterprise Vault
- About backup methods for Enterprise Vault backup jobs
- Restoring Enterprise Vault
- About the Backup Exec Migrator for Enterprise Vault
- Configuring the Backup Exec Migrator
- Configuring Enterprise Vault collections
- Configuring the Backup Exec Migrator to communicate with Enterprise Vault
- About retrieving migrated Enterprise Vault data
- About the Partition Recovery Utility
- Appendix J. Veritas Backup Exec Agent for Microsoft Active Directory
- About backing up Active Directory and ADAM/AD LDS
- Appendix K. Veritas Backup Exec Central Admin Server Option
- About installing the Central Admin Server feature
- What happens when CAS communication thresholds are reached
- About job delegation in CAS
- How to use Backup Exec server pools in CAS
- How centralized restore works in CAS
- Appendix L. Veritas Backup Exec Advanced Disk-based Backup Option
- Appendix M. Veritas Backup Exec NDMP Option
- About restoring and redirecting restore data for NDMP servers
- Viewing the properties of an NDMP server
- Viewing storage properties for an NDMP server
- Appendix N. Veritas Backup Exec Agent for Linux
- About installing the Agent for Linux
- About establishing trust for a remote Linux computer in the Backup Exec list of servers
- Editing configuration options for Linux computers
- About backing up a Linux computer by using the Agent for Linux
- About restoring data to Linux computers
- Editing the default backup job options for Linux computers
- Uninstalling the Agent for Linux
- Appendix O. Veritas Backup Exec Remote Media Agent for Linux
- About installing the Remote Media Agent for Linux
- About establishing trust for a Remote Media Agent for Linux computer in the Backup Exec list of servers
- About the Backup Exec operators (beoper) group for the Remote Media Agent for Linux
- About adding a Linux server as a Remote Media Agent for Linux
- Editing properties for the Remote Media Agent for Linux
- Creating a simulated tape library
- Viewing simulated tape libraries properties
- Appendix P. Accessibility and Backup Exec
- About keyboard shortcuts in Backup Exec
- Backup and Restore tab keyboard shortcuts
- Storage tab keyboard shortcuts
Troubleshooting off-host backups
Off-host backup requires that the VSS providers and the volumes that are to be transported are set up correctly. Not all arrays are supported with the Advanced Disk-based feature.
You can find a list of compatible types of storage at the following URL:
To troubleshoot off-host backup issues, Veritas recommends that you use the tools that are available from the VSS provider to verify the required setup for off-host backup.
The minimum setup requirements are as follows:
Volumes that you want to back up are snappable.
Volumes are shared between the remote computer and the Backup Exec server.
An off-host backup job can only contain the volumes that can be transported to the Backup Exec server for backup.
Other factors to consider are as follows:
Windows Server 2008 with Service Pack 2 or later must be installed on both the Backup Exec server and on the remote computer. Both computers must have the most recent Volume Shadow Copy Services (VSS) patches.
Microsoft XML Core Services (MSXML 6.0 SP2) must be installed and running on both the Backup Exec server and the remote computer.
Troubleshooting off-host backup issues depends to an extent on the VSS provider that is used for the snapshots.
The following setup issues that are common to all providers may cause off-host backup to fail:
Table: Common setup issues for off-host backup
The volumes are not shared.
You must ensure that all of the volumes reside on the disks that are shared between the remote computer and the Backup Exec server. If the volumes are not shared, the import operation fails. You may need to clean up the snapshots and resynchronize the volumes manually.
The VSS provider is not installed on the Backup Exec server and the remote computer.
The provider that is used for the snapshot must be installed on both the Backup Exec server and on the remote computer. If the provider is not installed on the Backup Exec server, the import operation fails. You may need to clean up the snapshots and resynchronize the volumes manually.
All volumes are not transportable.
All of the volumes that are selected for backup must be transportable to the Backup Exec server. If Microsoft SQL, Microsoft Exchange, or other database applications are selected for backup, make sure that the databases and log files reside on transportable volumes.
The VSS provider cannot snap all of the selected volumes.
All of the volumes that are selected for backup must be transportable to the Backup Exec server. All volumes that you select for backup must be snappable by the same provider. You must ensure that the same VSS provider supports all of the volumes in a backup job.
The log path location is incorrect.
If the provider or the supporting application creates log files during normal snapshot operation, the log files should not reside on any of the volumes that are being snapped. VSS cannot flush the write buffers, and the snapshot times out. Change the log path to another volume.
The provider or VSS services are not started.
The provider service should be running and the Microsoft Windows "Volume Shadow Copy" service should not be disabled.
The credentials are incorrect.
The machine-level credentials that are used for the job should be the same on both the Backup Exec server and the remote computer. Incorrect credentials cause snapshots or the backup to fail.
The VSS provider is not installed on all Backup Exec servers in a Central Admin Server feature (CAS) environment.
If you configure a backup job in a CAS environment, you must send the job to managed Backup Exec servers on which the selected VSS provider is installed. You should not let the central administration server delegate the job. Otherwise, the job may be delegated to a managed Backup Exec server that does not have off-host capability.
The Backup Exec server and the remote computer are in the same cluster group.
For an off-host backup in a Microsoft Cluster environment, the Backup Exec server and the remote computer must not be in the same cluster group. The cluster applications cannot support the devices' logical unit numbers (LUNs) that have duplicate signatures and partition layouts. Therefore, you must transport the snapshots that contain the LUNs to a Backup Exec server that is outside the cluster in which the host cluster resides.
If you use a Hitachi 9970 and attempt to back up Microsoft Cluster data by using the Advanced Disk-based Backup feature, you may receive the following error message:
The job failed with the following error: A failure occurred querying the Writer status.
To correct this problem, ensure that the RM Shadow Copy Provider for Volume Snapshot Service is present and running. If the service is not running, run RMVSSPRV.exe from c:\horcm\tool. If the service is still not running, contact Hitachi for support.
Hardware disk array vendors may support VSS snapshots and the transporting of volumes to the Backup Exec server for backup in a SAN environment. Using hardware providers requires a sound understanding of how disk arrays are configured for shared access between the remote computer and the Backup Exec server in a SAN.
Consult the documentation for your hardware disk array on how to set up such disk arrays for off-host backup . Specifically, note any limitations on using the disk arrays in context with VSS snapshots, and note how to verify that the volumes are transportable. Veritas recommends that you make use of any tools that vendors provide to help verify the setup and to troubleshoot issues.
An off-host backup issue that can occur when you use Hitachi hardware may be that Hitachi supports only basic disks for off-host backup. The off-host backup feature is not supported if a computer uses a combination of dynamic and basic disks, and the Hitachi provider.
For information about using Hitachi VSS provider for the Advanced Disk-based Backup feature, see the hardware compatibility list at the following URL: