Veritas NetBackup™ OpsCenter Administrator's Guide

Last Published:
Product(s): NetBackup (8.1.2)
  1. Overview of NetBackup OpsCenter
    1. About OpsCenter
      1.  
        About OpsCenter functions
      2.  
        About OpsCenter Analytics functions
      3.  
        About monitoring and managing NetBackup and NetBackup appliances
      4.  
        About alerting in OpsCenter
      5. About reporting in OpsCenter Analytics
        1.  
          About compliance reporting
        2.  
          About business planning
    2. About OpsCenter components
      1. About the OpsCenter Server
        1.  
          About the OpsCenter database
        2.  
          About OpsCenter AT
      2. About the OpsCenter Agent
        1.  
          About the scheduler
        2.  
          About the CORBA Client/Server
        3.  
          About data collectors
        4.  
          About Agent configuration and logging
      3.  
        About the OpsCenter OpsCenter View Builder
    3.  
      About using the OpsCenter console
    4. About starting the OpsCenter console
      1.  
        About web browser considerations
      2. About accessing the OpsCenter console
        1.  
          Disabling the Untrusted Connection page in Mozilla Firefox
        2.  
          Exporting OpsCenter reports or data with IE 9.0
        3.  
          Possible OpsCenter console access issues
      3. Logging on to the OpsCenter console as a default admin user
        1.  
          Possible OpsCenter console logon issues
      4.  
        Customizing the OpsCenter login page
      5.  
        Logging out of the OpsCenter console
      6.  
        Configuring the OpsCenter session timeout interval
      7.  
        Possible OpsCenter console issues
    5. About OpsCenter console components
      1.  
        About using the links on the title bar
      2.  
        About using tabs and subtabs
      3.  
        About refreshing the OpsCenter console
      4.  
        Changing the Task pane
      5. About the View pane
        1.  
          About making multiple or single-click selections in the View pane
        2.  
          About selecting views from the View pane when the multiple selection option is checked
      6.  
        Using the quick links in the Task pane
      7.  
        Viewing alerts from the Alert Summary pane
      8. Sizing the Content pane
        1.  
          Using the List, Summary, Hierarchical, and Details views
      9.  
        About the OpsCenter status bar
      10.  
        Status icons and colors in the console
      11. About using tables
        1. Customizing tables for your needs
          1.  
            Specifying which columns appear in a table
          2.  
            Moving a column
          3.  
            Choosing the number of table rows that appear per page
          4.  
            Sorting the contents of a table column
          5.  
            Changing the width of a column
          6.  
            Accessing multiple pages of data in a table
          7.  
            Selecting rows in tables
        2.  
          Creating, applying, editing, and removing custom view filters
    6.  
      Common tasks in OpsCenter
    7.  
      About using Web browser bookmarks
    8.  
      About OpsCenter documentation
  2. Installing OpsCenter
    1. About planning an OpsCenter installation
      1.  
        Software components that OpsCenter uses
      2.  
        About the Java Runtime Environment
      3. About the OpsCenter licensing model
        1.  
          OpsCenter Analytics license keys
        2.  
          Differences between OpsCenter and OpsCenter Analytics
        3.  
          OpsCenter Analytics licensed features
      4.  
        OpsCenter DVDs
      5. Managed NetBackup master server considerations
        1.  
          About using NBSL to collect data from NetBackup master servers
      6. About designing your OpsCenter Server
        1.  
          About the OpsCenter database requirements
      7.  
        Supported upgrade paths in OpsCenter
      8. About planning an OpsCenter Agent deployment
        1.  
          When do you need an Agent?
        2.  
          Can a single Agent monitor different product versions?
        3.  
          Where should I install the Agent?
        4.  
          About the OpsCenter Agent deployment matrix
      9.  
        Preparation for installation or upgrade
    2. Installing OpsCenter on Windows and UNIX
      1. About installing OpsCenter on Windows
        1.  
          Installing OpsCenter Server on Windows
        2.  
          Installing OpsCenter Agent on Windows
        3.  
          Installing OpsCenter View Builder on Windows
      2. About installing OpsCenter on UNIX
        1.  
          Installing OpsCenter Server on UNIX
      3. About installing OpsCenter silently on Windows
        1. Installing OpsCenter Server software silently
          1.  
            Upgrading OpsCenter silently
        2.  
          About editing the response file
        3. About tracking the progress of silent installation
          1.  
            Troubleshooting silent installation issues
    3. About OpsCenter upgrade on Windows and UNIX
      1. About importing authentication settings during OpsCenter upgrade
        1.  
          About OpsCenter upgrade scenarios with respect to OpsCenter AT
        2.  
          Exporting authentication settings
        3.  
          Important notes regarding OpsCenter upgrade
      2.  
        Upgrading OpsCenter on Windows
      3.  
        Upgrading OpsCenter on UNIX
    4.  
      About files and folders that are protected during OpsCenter upgrade
    5.  
      About OpsCenter upgrade failure scenarios
    6. About post-installation tasks
      1.  
        Setting up trust between OpsCenter and NBAC-enabled NetBackup or PureDisk
      2.  
        Verifying that OpsCenter is running properly
      3.  
        About starting to use OpsCenter
      4.  
        About the start up tasks that OpsCenter performs
    7. About uninstalling OpsCenter on Windows and UNIX
      1.  
        Uninstalling OpsCenter on Windows
      2.  
        Uninstalling OpsCenter on UNIX
    8. About clustering OpsCenter
      1.  
        About OpsCenter clusters
      2.  
        Supported platforms for cluster solutions
      3.  
        About running commands on the active node
      4.  
        Connecting Authentication Service and Veritas Private Branch Exchange
      5. Clustering OpsCenter on Windows
        1.  
          Limitations of OpsCenter cluster on Windows
        2.  
          Prerequisites for OpsCenter cluster on Windows
        3.  
          Installing OpsCenter Server on a Windows cluster
        4. Upgrading OpsCenter cluster on Windows
          1.  
            Known issue in upgrading OpsCenter cluster setup
      6. Uninstalling OpsCenter from the Windows cluster
        1.  
          Deleting OpsCenter resource group from the cluster
  3. Getting started with OpsCenter
    1.  
      About the OpsCenter Getting Started feature
    2.  
      OpsCenter user roles
    3.  
      Learn more about adding NetBackup Master Servers
    4.  
      Learn more about OpsCenter Views
    5.  
      Add Users
    6.  
      Edit User
    7.  
      Reset password
    8.  
      Add NetBackup Master Server
    9.  
      Add OpsCenter Agent
    10.  
      Add OpsCenter Views/Groups
    11.  
      Configure SMTP Server
  4. Administering OpsCenter
    1. About the services and processes used by OpsCenter
      1.  
        Services used by OpsCenter on Windows
      2.  
        Controlling the OpsCenter services
      3.  
        Processes used by OpsCenter on UNIX
    2. OpsCenter server scripts on Windows and UNIX
      1.  
        Commands to control OpsCenter services and processes
      2.  
        About dependency of services
      3.  
        About nbproxy processes on NetBackup master servers
    3. About OpsCenter database administration
      1. OpsCenter database commands
        1.  
          Changing the OpsCenter database administrator password
        2.  
          Starting and stopping the OpsCenter database
      2.  
        Moving the OpsCenter database and database logs to a different hard disk
      3. Moving OpsCenter server to a different computer
        1.  
          Moving OpsCenter server because of constraints in upgrade
        2.  
          Moving OpsCenter server because of issues in the existing setup
      4.  
        About database troubleshooting
    4. About backup and restore of OpsCenter and OpsCenter Analytics
      1. Backing up OpsCenter in case of a disaster
        1.  
          Backing up the OpsCenter database
        2.  
          Saving the OpsCenter user profiles managed by OpsCenter Authentication Service
      2. Restoring OpsCenter
        1.  
          Restoring the OpsCenter database
        2.  
          Restoring the OpsCenter user profiles managed by OpsCenter Authentication Service
    5. About communication ports and firewall considerations in OpsCenter
      1.  
        Communication ports used by key OpsCenter components
      2.  
        Ports required to communicate with backup products
      3.  
        Web browser to launch OpsCenter user interface
      4.  
        About OpsCenter user interface and OpsCenter server software communication
      5.  
        About OpsCenter server to NetBackup master server (NBSL) communication
      6.  
        About SNMP traps
      7.  
        About communication between OpsCenter and Sybase database
      8.  
        About email communication in OpsCenter
    6.  
      Gathering troubleshooting data with the support script
    7. About OpsCenter log files
      1.  
        VxUL log files
      2.  
        OpsCenter application log files
      3. About OpsCenter log files on Windows servers
        1.  
          OpsCenter installation log files
        2.  
          OpsCenter log files
        3.  
          Log files associated with Authentication Service
        4.  
          OpsCenter database log files
        5.  
          OpsCenter Web server log files
        6.  
          VxUL log files for OpsCenter and the components that OpsCenter uses
      4. About OpsCenter log files on UNIX servers
        1.  
          Log files on UNIX servers associated with OpsCenter
        2.  
          Log files on UNIX servers for Authentication Service
        3.  
          Log files on UNIX servers associated with OpsCenter database
        4.  
          Log files on UNIX servers associated with OpsCenter Web server
        5.  
          Log files on UNIX associated with VxUL and other components
  5. Understanding OpsCenter settings
    1.  
      OpsCenter settings
    2. Setting user preferences
      1.  
        Settings > User Preferences options
      2.  
        Changing your OpsCenter password
    3. About managing licenses
      1.  
        Settings > Configuration > License options
      2.  
        Adding OpsCenter license keys
      3.  
        Viewing OpsCenter license keys
      4.  
        Deleting OpsCenter license keys
    4. Configuring the data purge period on the OpsCenter Server
      1.  
        Settings > Configuration > Data Purge options
    5.  
      About storing the SMTP Server configurations in OpsCenter
    6. Configuring SMTP server settings for OpsCenter
      1.  
        Settings > Configuration > SMTP server options
    7. Adding host aliases in OpsCenter
      1.  
        Settings > Configuration > Host Alias options
    8. Merging objects (hosts) in OpsCenter
      1.  
        Settings > Configuration > Object Merger options
    9. Modifying tape library information in OpsCenter
      1.  
        Settings > Configuration > Tape Library options
    10. Copying a user profile in OpsCenter
      1.  
        Settings > Configuration > Copy User Profile options
    11. Setting report export location in OpsCenter
      1.  
        Settings > Configuration > Report Export Location options
    12. About managing Object Types in OpsCenter
      1.  
        Settings > Configuration > Object Type options
      2.  
        Adding object types in OpsCenter
      3.  
        Deleting object types in OpsCenter
      4.  
        Modifying object types in OpsCenter
      5.  
        Adding attributes to object types in OpsCenter
      6.  
        Deleting attributes from object types in OpsCenter
    13. About managing OpsCenter users
      1.  
        About managing user password
      2. About adding AD / LDAP user groups in OpsCenter
        1.  
          Adding AD / LDAP domain in OpsCenter
      3.  
        Settings > Users > Users options
      4.  
        User access rights and functions in OpsCenter user interface
      5.  
        Viewing OpsCenter user account information
      6.  
        Adding new users to OpsCenter
      7.  
        Editing OpsCenter user information
      8.  
        Resetting an OpsCenter user password
      9.  
        Resetting password of the OpsCenter Security Admin
      10.  
        Deleting OpsCenter users
      11.  
        Viewing OpsCenter user groups
      12.  
        Settings > Users > User Groups options
      13.  
        Adding OpsCenter user groups
      14.  
        Editing OpsCenter user groups
      15.  
        Deleting OpsCenter user groups
    14. About managing recipients in OpsCenter
      1.  
        Viewing email recipients in OpsCenter
      2.  
        Settings > Recipients > Email options
      3.  
        Viewing SNMP trap recipients in OpsCenter
      4.  
        Settings > Recipients > SNMP trap recipient options
      5.  
        Creating OpsCenter email recipients
      6.  
        Settings > Recipients > Email > Add Email Recipient options
      7.  
        Creating OpsCenter SNMP trap recipients
      8.  
        Settings > Recipients > SNMP > Add SNMP trap recipient options
      9.  
        Modifying OpsCenter Email or SNMP recipient information
      10.  
        Deleting OpsCenter Email or SNMP trap recipient
    15. About managing cost analysis and chargeback for OpsCenter Analytics
      1.  
        Setting the default currency for OpsCenter cost reports
      2.  
        Settings > Chargeback > Currency Settings options
      3.  
        Editing the OpsCenter global currency list
      4.  
        Settings > Chargeback > Currency Settings > Edit Currency List options
      5.  
        Settings > Chargeback > Cost Variable options
      6.  
        Creating cost variables in OpsCenter
      7.  
        Modifying cost variables in OpsCenter
      8.  
        Deleting cost variables in OpsCenter
      9.  
        Settings > Chargeback > Cost Formulae options
      10.  
        Creating cost formulae in OpsCenter
      11.  
        Modifying cost formulae in OpsCenter
      12.  
        Deleting a cost formulae in OpsCenter
      13.  
        Estimating chargeback costs using the OpsCenter Formula Modeling Tool
      14.  
        Settings > Chargeback > Cost Estimation options
  6. Understanding data collection
    1. About data collection in OpsCenter
      1.  
        About OpsCenter Agents
      2.  
        About OpsCenter Agent logs
      3.  
        OpsCenter Data Collector types
    2. About managing OpsCenter Agents
      1.  
        Settings > Configuration > Agent options
      2.  
        Viewing OpsCenter Agent status
      3.  
        Configuring an OpsCenter Agent
      4.  
        Settings > Configuration > Agent > Create Agent or Edit Agent options
      5.  
        Modifying an OpsCenter Agent
      6.  
        Deleting OpsCenter Agents
    3. About managing OpsCenter Data Collectors
      1.  
        Viewing OpsCenter Data Collector status
      2.  
        Configuring an OpsCenter Data Collector
      3.  
        Data Collector Wizard settings
      4.  
        Modifying an OpsCenter Data Collector configuration
      5.  
        Deleting OpsCenter Data Collectors
    4. About configuring data collection for NetBackup
      1.  
        Settings > Configuration > NetBackup options
      2.  
        NetBackup data collection view
      3.  
        How OpsCenter collects data from NetBackup
      4. About the Breakup Jobs option
        1.  
          Configuring the Breakup Jobs option for master servers
        2.  
          Viewing the data collection status for breakup jobs
        3.  
          About viewing breakup jobs data in custom reports
        4.  
          About breakup jobs considerations
      5. Viewing master server details and data collection status
        1.  
          About general details of master servers
        2. Data collection status of a master server
          1.  
            NetBackup data types and collection status
          2.  
            NetBackup Master Server states in OpsCenter
      6.  
        Adding a master server or appliance in OpsCenter
      7.  
        Adding a NetBackup master server
      8.  
        Configuring a master server or appliance master server for server access and data collection by OpsCenter
      9.  
        Settings > Configuration > NetBackup > Add Master Server options
      10.  
        Adding a master server or an appliance master server in the OpsCenter console
      11.  
        Editing a master server or an appliance master server in OpsCenter
      12.  
        Deleting a master server or an appliance master server in OpsCenter
      13.  
        Controlling data collection for a master server in OpsCenter
    5.  
      Configuring Backup Exec data collector
    6. Collecting data from PureDisk
      1.  
        Setting up a trust between the PureDisk SPA host and the OpsCenter OpsCenter host
      2.  
        Configuring PureDisk data collector
  7. Managing OpsCenter views
    1. About OpsCenter views
      1.  
        Settings > Views options
      2.  
        OpsCenter view types
      3.  
        OpsCenter user interface access for specific view types
      4.  
        About access rights for a view
      5.  
        About OpsCenter view levels
      6.  
        About nodes and objects
    2. About managing OpsCenter views
      1.  
        Settings > Views > Manage Nodes and Objects options
      2.  
        Looking at OpsCenter views and their details
      3.  
        Creating OpsCenter views
      4.  
        Modifying OpsCenter views
      5.  
        Deleting OpsCenter views
      6.  
        Modifying alias view levels in OpsCenter
    3.  
      About managing nodes and objects in OpsCenter
    4.  
      Adding nodes to a view in OpsCenter
    5.  
      Modifying node details in OpsCenter
    6.  
      Deleting nodes in OpsCenter
    7.  
      Adding objects to a view node in OpsCenter
    8.  
      Deleting objects from a view node in OpsCenter
    9. View filters in OpsCenter
      1.  
        Creating a view object filter in OpsCenter
      2.  
        Modifying view object filters in OpsCenter
      3.  
        Deleting view object filters in OpsCenter
    10.  
      Setting up logging for OpsCenter View Builder
  8. Monitoring NetBackup using OpsCenter
    1.  
      About the Monitor views
    2. Controlling the scope of Monitor views
      1.  
        About time frame selection
    3. About monitoring NetBackup using the Overview tab
      1.  
        Viewing the Job Summary by State
      2.  
        Viewing the Media Summary by Status
      3.  
        About Top 7 Job Error Log Summary
      4.  
        Viewing the Services Summary
      5.  
        Viewing the Master Server Summary
      6.  
        Viewing the Job Summary by Job Status
      7.  
        Viewing the Drive Summary by Status
      8.  
        Top 7 Policies by Failed Jobs
      9.  
        Viewing the Alert Summary by Severity
    4. About monitoring NetBackup jobs
      1.  
        Monitor > Jobs List View options
      2.  
        About monitoring jobs using the List View
      3.  
        Viewing the details for a single NetBackup job
      4.  
        Viewing the details for a master server associated with a job
      5.  
        Viewing policy information for a job
      6.  
        Filtering on NetBackup job type and state
      7.  
        Controlling NetBackup jobs
      8.  
        Reconciling NetBackup jobs
      9.  
        Changing the job priority
      10.  
        Change Job Priority dialog box options
      11.  
        Exporting NetBackup job logs
      12.  
        About using the Summary View for monitoring jobs
      13.  
        Viewing the Job Summary by Job Status
      14.  
        Viewing the Job Summary by State
      15.  
        Viewing the Job Summary by Type
      16.  
        About the Group Component Summary table
      17.  
        About using the Hierarchical View for monitoring jobs
      18.  
        Viewing the details for a single NetBackup job
      19.  
        Viewing the details for a master server associated with a job
      20.  
        Viewing policy information for a job
      21.  
        Filtering on NetBackup job state
    5. Monitor > Services view
      1.  
        Filtering on NetBackup service type
      2.  
        Controlling NetBackup services
      3.  
        About monitoring NetBackup policies
      4.  
        Monitor > Policies List View
      5.  
        About using the List View to monitor NetBackup policies
      6.  
        Filtering on NetBackup policy type
      7.  
        Monitor > Policies page
      8.  
        Viewing details for a single NetBackup policy
      9.  
        Viewing the details for a master server associated with a policy
      10.  
        Viewing the details for a volume pool associated with a policy
      11.  
        Activating or deactivating a job policy
      12.  
        Starting a manual backup
      13.  
        Viewing the history for a single job policy
      14.  
        Monitor > Policies Summary View
      15.  
        About Top 5 Policies by Data Backed up
      16.  
        About Top 7 Policies by Failed Jobs
      17.  
        About Top 7 Policies by No. of Jobs
      18.  
        About monitoring NetBackup media
      19.  
        Monitor > Media List View options
    6.  
      About using the List View to monitor NetBackup media
    7.  
      Viewing the details for NetBackup media
    8.  
      Viewing the details for a master server associated with the media
    9.  
      Filtering on NetBackup media type
    10.  
      Controlling media
    11.  
      Monitor > Media Summary View options
    12.  
      Hierarchical View by Volume Pool for monitoring media
    13.  
      Viewing the details for volume pool
    14.  
      Viewing the details for media
    15.  
      Controlling media
    16.  
      Hierarchical View by Volume Group for monitoring media
    17.  
      Viewing the details for a volume group
    18.  
      Viewing the details for media
    19.  
      Controlling media in OpsCenter
    20.  
      Monitoring NetBackup devices
    21.  
      Monitor > Devices > Drives List View options
    22.  
      About using the List View for monitoring drives
    23.  
      Viewing the details for a single drive
    24.  
      Viewing the details for a master server associated with a drive
    25.  
      Filtering on NetBackup drive category
    26.  
      Controlling drives
    27.  
      Monitor > Devices > Drives Summary View
    28.  
      Viewing the Drive Summary by Status
    29.  
      Monitor > Devices > Disk Pools options
    30.  
      Viewing the details for a single disk pool
    31.  
      About monitoring NetBackup hosts
    32.  
      Monitor > Hosts > Master Servers view
    33.  
      Filtering by NetBackup master server type and status
    34.  
      Monitor > Hosts > Media Servers view
    35.  
      Viewing the details of a master server that is associated with a media server
    36.  
      Monitor > Hosts > Clients view
    37.  
      Viewing the details for a single master server
    38.  
      About monitoring NetBackup alerts
    39.  
      Monitor > Alerts List View
    40.  
      About using the List View to monitor NetBackup alerts
    41.  
      Viewing the details for a single alert
    42.  
      Viewing the details of a single alert for Appliance hardware failure
    43.  
      Viewing the details of the alert policy associated with an alert
    44.  
      Filtering by alert type
    45.  
      Responding to alerts
    46.  
      Summary View for monitoring NetBackup alerts
    47.  
      Viewing alerts by severity
    48.  
      Viewing alerts by NetBackup Master Server
    49. About monitoring Audit Trails
      1.  
        Additional information about the Audit Trails report
      2.  
        What Audit Trails track
      3.  
        Audit Trails report
      4.  
        About OpsCenter features for Audit Trails
      5.  
        Creating a custom filter to view audit trail data
      6.  
        About managing Audit Trails settings
    50.  
      Monitor > Appliance Hardware > Master Server
    51.  
      Monitor > Appliance Hardware > Media Server
    52.  
      Monitor > Appliance Hardware > NetBackup
    53.  
      Monitor > Appliance Hardware > Deduplication
    54.  
      Appliance hardware details
    55.  
      Monitor > Cloud options
  9. Managing NetBackup using OpsCenter
    1.  
      About the Manage views
    2.  
      Controlling the scope of Manage views
    3. About managing alert policies
      1.  
        About OpsCenter alert policies
      2.  
        Manage > Alert Policies view
      3.  
        Viewing the details for a single alert policy
      4.  
        Filtering on type of alert policy
      5. About creating (or changing) an alert policy
        1. OpsCenter Alert conditions
          1.  
            Additional information on job policy change condition
          2.  
            About Appliance hardware components that can fail
        2. Adding an alert policy
          1.  
            Adding email recipients
          2.  
            Adding SNMP trap recipients
          3.  
            Add Trap Recipients dialog box
        3.  
          Alert Policy Wizard
        4.  
          About understanding alert counts in the Monitor view
      6.  
        Managing an alert policy
      7.  
        Viewing the alerts associated with an alert policy
    4. About managing NetBackup storage
      1. Manage > Storage > Storage Unit view
        1.  
          Viewing the details for a single storage unit
      2. Manage > Storage > Storage Unit Group view
        1.  
          Viewing the details for a single storage unit group
      3. Manage > Storage > Storage Lifecycle Policy view
        1.  
          Viewing the details for a single storage lifecycle policy
        2.  
          Viewing the details for a master server associated with a storage lifecycle policy
    5. About managing NetBackup devices
      1. Manage > Devices > Drive view
        1.  
          Viewing the details for a single drive
        2.  
          Viewing the details for a master server associated with a drive
        3.  
          Filtering on NetBackup drive category
      2. Manage > Devices > Robot view
        1.  
          Viewing the details for a single robot
        2.  
          Viewing the details for a master server associated with a robot
        3.  
          Viewing the details of a device host associated with a robot
      3. Manage > Devices > Disk Pool view
        1.  
          Viewing the details for a disk pool
        2.  
          Viewing the details for a master server associated with a disk pool
      4. Manage > Devices > SAN Client view
        1.  
          Viewing the details for a SAN client
        2.  
          Viewing the details for a master server associated with a SAN client
      5. Manage > Devices > FT Server view
        1.  
          Viewing the details for an FT server
        2.  
          Viewing the details for a master server associated with an FT server
    6. About Operational Restore and Guided Recovery operations
      1. About Operational Restores from OpsCenter
        1.  
          About timeframe selection
        2.  
          About the Restore Operator
        3. Files and Directories Restore Wizard
          1. Select Files or Directories panel
            1.  
              Select Files or Directories > Search options
            2.  
              Browse Client dialog box
            3.  
              Performing a simple or advanced search
            4.  
              Backup Timeline Window
            5.  
              Select Files or Directories > Browse options
            6.  
              Browsing for files and directories on a client
            7.  
              Restore Cart
            8.  
              Performing operations on the Restore Cart
          2.  
            Restore Options panel
          3. Summary panel
            1.  
              Removing files or directories from the Summary panel
            2.  
              File or Directory Restore Launch Status dialog box options
            3.  
              Restoring files or directories from the Summary panel
      2. About OpsCenter Guided Recovery
        1.  
          Setting up for Guided Recovery cloning
        2.  
          Guided Recovery cloning pre-operation checks
        3.  
          Performing a Guided Recovery cloning operation
        4.  
          Select a Master Server dialog
        5.  
          Select Source Database panel
        6.  
          Select Control File Backup panel
        7.  
          Destination host and login panel
        8.  
          Destination Parameters panel
        9.  
          Selection summary panel
        10.  
          Pre-clone check panel
        11.  
          Job Details panel
        12.  
          Guided Recovery post-clone operations
        13. Troubleshooting Guided Recovery
          1.  
            Troubleshooting files for metadata collection operations at the time of the backup
          2.  
            Troubleshooting files for Guided Recovery validation operations
          3.  
            Troubleshooting files for Guided Recovery cloning operations
    7. About managing NetBackup Hosts
      1.  
        Managing audit trails settings
    8. About managing NetBackup Deployment Analysis
      1.  
        About the traditional license report
      2.  
        Prerequisites and data collection for a traditional licensing report
      3.  
        Traditional Licensing page
      4.  
        Create Traditional Licensing Report Wizard
      5.  
        Generating a Traditional Licensing report
      6.  
        Traditional Licensing report and log file locations
      7.  
        Possible Traditional License report issues
      8.  
        Capacity License report
      9. Data compilation for the Capacity License report
        1.  
          About determining the capacity licensing
      10. Generating a Capacity Licensing report
        1. About the Capacity Licensing page
          1.  
            Final location of the Capacity Licensing reports and logs
      11.  
        Possible Capacity License report issues
  10. Supporting Replication Director in OpsCenter
    1.  
      About monitoring Replication Director from OpsCenter
    2.  
      About the Open Storage alert condition
    3.  
      How the events are generated
    4.  
      Adding an alert policy
    5.  
      About monitoring replication jobs
    6.  
      Disk pool monitoring
    7.  
      Storage lifecycle policy reporting
    8.  
      Reporting on storage units, storage unit groups, and storage lifecycle policies
  11. Understanding and configuring OpsCenter alerts
    1. About using SNMP
      1.  
        About SNMP
      2.  
        About SNMP versions
      3.  
        SNMP versions supported in OpsCenter
      4.  
        About the Management Information Base (MIB) and OpsCenter support
      5.  
        SNMP traps
      6.  
        Alert descriptions in OpsCenter
      7.  
        Configuring the SNMP trap community name for OpsCenter
      8.  
        Configuring the SNMP version for sending SNMP traps
      9.  
        About customizing Alert Manager settings
      10.  
        Frequently asked SNMP and OpsCenter questions
    2.  
      About managing OpsCenter alerts using Microsoft System Center Operations Manager 2007
    3.  
      About managing OpsCenter alerts using HP OpenView Network Node Manager 7.50/7.51 on Windows
  12. Reporting in OpsCenter
    1. About OpsCenter reports
      1.  
        OpsCenter reporting user interface
      2.  
        Report creation wizards in OpsCenter
      3.  
        Reports > Report Templates
      4.  
        About custom reports in OpsCenter Analytics
      5.  
        About custom SQL query in OpsCenter Analytics
      6.  
        About supporting OpsCenter custom reports and custom SQL queries
    2. Report Templates in OpsCenter
      1.  
        About report filters in OpsCenter
      2.  
        Creating an OpsCenter report using a Report Template
      3. Using report formats
        1. About report formats
          1.  
            About viewing data in a graphical report
    3. About managing reports in OpsCenter
      1.  
        Save report and email report dialog boxes
      2.  
        Saving an OpsCenter report
      3.  
        Exporting an OpsCenter report
      4.  
        File formats available in OpsCenter
      5.  
        Emailing a report in OpsCenter
      6.  
        Configuring number of rows in a tabular report for email or export
      7.  
        Adding email recipients to an OpsCenter report mailing
      8.  
        Add email recipients dialog box options
    4. Creating a custom report in OpsCenter
      1. About Custom Report Wizard parameters
        1.  
          Configuring timeframe parameters
        2.  
          Selecting and using filter parameters
        3. About display options
          1.  
            About Historical view display options
          2.  
            About Ranking chart display options
          3.  
            About Distribution chart display options
          4.  
            About Tabular display options
          5.  
            Defining report conditions
    5.  
      Creating an OpsCenter report using SQL query
    6. About managing My Reports
      1.  
        Creating a report using the My Reports tab
      2.  
        Deleting a saved report using the My Reports tab
      3.  
        Viewing a saved report using the My Reports tab
      4.  
        Editing a saved report using the My Reports tab
      5.  
        Exporting a saved report
      6.  
        Emailing a saved report
    7. About managing My Dashboard
      1.  
        Reports > My Dashboard options
      2.  
        Adding reports to a dashboard
      3.  
        Modifying a dashboard section
      4.  
        Deleting a dashboard section
      5.  
        Emailing dashboard sections
      6.  
        Refreshing My Dashboard
    8. About managing reports folders in OpsCenter
      1.  
        Reports > Manage Folders options
      2.  
        Adding a reports folder in OpsCenter
      3.  
        Editing a reports folder in OpsCenter
      4.  
        Deleting reports folders in OpsCenter
      5.  
        Deleting reports from a folder in OpsCenter
    9.  
      Using report schedules in OpsCenter
    10.  
      Reports > Schedules options
    11. About managing report schedules in OpsCenter
      1.  
        Viewing report schedule details in OpsCenter
      2.  
        Report Schedule Wizard
      3.  
        Creating a report schedule in OpsCenter
      4.  
        Editing a report schedule in OpsCenter
      5.  
        Deleting a report schedule in OpsCenter
      6.  
        Enabling or disabling a report schedule
    12. About managing time schedules in OpsCenter
      1.  
        Reports > Schedules > Create or Edit Time Schedule options
      2.  
        Viewing time schedule details
      3.  
        Creating a time schedule
      4.  
        Editing a time schedule
      5.  
        Deleting a time schedule
  13. Appendix A. Additional information on PureDisk data collection
    1.  
      About AT configuration in OpsCenter
    2.  
      About Scenario 1: Root brokers on local hosts
    3.  
      About Scenario 2: Local root broker for OpsCenter server and remote root broker for PureDisk SPA
    4.  
      Setting up a trust between the PureDisk SPA AT host and the OpsCenter Server host
  14. Appendix B. Attributes of NetBackup data
    1.  
      Backup data attributes
  15. Appendix C. Man pages for CLIs
    1.  
      changedbpassword
    2.  
      configurePorts
    3.  
      dbbackup
    4.  
      dbdefrag
    5.  
      nbfindfile
    6.  
      opsadmin
    7.  
      opsCenterAgentSupport
    8.  
      opsCenterSupport
    9.  
      runstoredquery
    10.  
      startagent
    11.  
      startdb
    12.  
      startgui
    13.  
      startserver
    14.  
      stopagent
    15.  
      stopdb
    16.  
      stopgui
    17.  
      stopserver
    18.  
      view_exportimport
  16. Appendix D. Creating views using CSV, TSV, and XML files
    1.  
      About using CSV, TSV, and XML files to create views
    2.  
      About creating CSV files
    3.  
      About creating TSV files
    4.  
      About creating XML files
    5.  
      XML DTD structure
    6.  
      DTD elements
    7.  
      DTD <application> element
    8.  
      DTD <objects> and <object> elements
    9.  
      DTD <attribute> elements
    10.  
      DTD <view> element
    11.  
      DTD <node> elements
    12.  
      DTD <aliaslevel> elements
    13.  
      Examples of XML files
    14.  
      Example 1: Adding an object
    15.  
      Example 2: Adding a view
    16.  
      Example 3: Updating an object
    17.  
      Example 4: Merging objects
  17. Appendix E. Error messages in OpsCenter
    1.  
      OpsCenter Error Messages
  18.  
    OpsCenter Glossary

OpsCenter Error Messages

Following table lists OpsCenter error messages with the possible root cause of the problem and details about the solutions that can be applied.

Table: OpsCenter Error codes with Description

Error Code

Description

Root Cause

Solution

401

The user does not have permissions of the selected view.

This error occurs when user 'A' saves the report with a given view 'V' (master/media/client) in public folder. Later in time, if administrator changes permission on the view 'V' for user 'A', then next time on running the report by user 'A', will raise this exception.

Make sure that user running the report has permission on the view selected. If no permission for the view then user can edit the report and re-run by selecting available views.

402

Provided user details are invalid.

This error occurs when user 'A' saves the report 'S' in public folder and later in time if administrator delete user 'A' , and if User 'B' or Admin runs the saved report 'S' , will fail to run because the original user does not exists.

There is no direct way to solve this problem. Best way is to re-create the report and re-run it.

10500

OpsCenter Database Error

This error signifies OpsCenter database related generic issue. (Connectivity, Timeouts . . .etc.)

Check Database is up and running. Do basic sanity around database. Contact Support with screenshot and relevant log-files.

10501

OpsCenterDb PK Violation around:{<table/entity>} while executing {<add/delete-API>}

Primary Key violation / Duplicate entries were tried to insert in the same table.

Contact Support with screenshot and relevant log-files

10502

OpsCenterDb FK Violation around:{<table/entity>} while executing {<add/delete-API>}

This error signifies Foreign Key violation or Reference records do not exist.

Contact Support with screenshot and relevant log-files.

10503

OpsCenterDb Column value issue around:{<table/entity>} while executing {<add/delete-API>}

This error occurs when NULL value is added for Non-Nullable columns in database.

Contact Support with screenshot and relevant log-files.

10504

OpsCenterDb Column Truncation around:{<table/entity>} while executing {<add/delete-API>}

This error occurs when a value is too large, and does not fit into database column.

Contact Support with screenshot and relevant log-files.

10505

OpsCenterDb Constraints failed around:{<table/entity>} while executing {<add/delete-API>}

This error occurs when database constraints failed. This can occur under multiple reasons. Eg.Entity based constraint or trigger based constraints.

Contact Support with screenshot and relevant log-files.

10506

OpsCenterDb SQL Parsing Error around:{<table/entity>} while executing {<add/delete-API>} DBAL component consists of generated code from the database.

This error resembles that the generated code has a problem and is a serious issue.

Contact Support with screenshot and relevant log-files.

10507

OpsCenterDb Query Execution failed around:{<table/entity>} while executing {<add/delete-API>} DBAL component consists of generated code from the database.

This error resembles that the generated code has a problem and is a serious issue.

Contact Support with screenshot and relevant log-files.

Messages related to Reporting Services

10802

The selected view for this report is not available. The view that was associated with this report might have been deleted.

A view which is used in the saved report has been deleted. View can be deleted without validating that it is associated with a report.

Edit the saved report and select the views which are currently available and try again.

10804

You have no permissions to see the report {0}.

The user accessing the report may not have permission to run/view the report. User is actually trying to access the private reports of other user by modifying the URL parameters.

User can see reports created by that user itself or the reports from a public folder.

10805

Filter {0} is not defined in XML definition file. Please define the filter in FilterAttributeList.xml.

Incorrectly or undefined filter may cause the problem.

Undefined filter should be defined properly in filter definition xml file.

10806

Failed to load the XML definition file {0}. Please contact customer support for assistance.

Each report is associated with xml definition file. This error occurs when there is no corresponding definition file for a report.

Make sure that OPS_INSTALL_DIR/definitions/reports.zip file is not corrupted or modified.

10807

Failed to read the XML file.

XML definition file may be in use and therefore cannot be read.

Make sure that no process is using the XML definition file.

10808

Failed to execute stored procedure {0}.

Stored procedure may fail due to formation of invalid query inside the procedure.

Based on stack trace message, it is possible to figure out where the problem exists in the stored procedure.

10809

Failed to get the database connection.

DBAL component exposes connection to reporting.

Stack trace helps in finding the root cause.

10810

Definition mapping for report ID {0} is failed to load from the database. Please check report_cannedReportMapping table for the mapping.

Each report has an entry in report_cannedReportMapping table. This table keeps the mapping between report ID and XML file. If there is no mapping for the running report, then this error occurs.

Make sure that the table has entry for the running report.

10811

Failed to fetch the schedule workflow details from the database.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10814

Failed to fetch the report condition list from the database for report ID {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10815

Failed to fetch the saved report details from the database for report {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10816

Failed to fetch the user details from the database for report {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10817

Failed to fetch the custom saved report details from the database for report {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10818

Failed to fetch the custom template category mapping list from the database.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10819

Failed to fetch the custom template from the database for {0} category.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10820

Failed to fetch saved report list from the database for user {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10821

Failed to fetch the information for upgrade report from the database for user {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10822

Failed to process the query result for report {0}.

Each result set is processed before sending to the GUI. This error message conveys that the logic that is written to process the result is broken.

This should be escalated to CFT/engineers to understand the problem.

10823

Failed to execute the query at the database for report {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10824

Failed to execute the query for report {0}.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10825

Failed to update report {0}.

Exception occurred while updating the report at the database level.

Stack trace helps in finding the root cause.

10826

Failed to save report {0}.

Exception occurred while saving the report at the database level.

Stack trace helps in finding the root cause.

10828

Failed to delete report {0}.

Exception occurred while deleting the report at the database level.

Stack trace helps in finding the root cause.

10830

Failed to update the schedule workflow in the database.

Exception occurred while updating the workflow at the database level.

Stack trace helps in finding the root cause.

10831

Failed to update the Finish Time of schedule workflow in the database.

Exception occurred while updating the schedule finish time at the database level.

Stack trace helps in finding the root cause.

10832

Failed to create report schedule {0} in the database.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10833

Failed to delete schedule workflow in the database.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10834

Failed to delete reports from schedule workflow.

Exception occurred while running the query at the database level.

Stack trace helps in finding the root cause.

10835

No report schedule is found.

This error occurs while adding reports to a report schedule which does not exists in the database.

Re-create the report schedule and try to add reports to this newly created schedule.

10836

Tree ID and Tree Type information is missing from saved report {0}.

This can be an upgrade issue. Each report that is migrated should have a tree ID and tree type information (if it is view based report) in report_savedreport table.

Re-create the saved report and re-run it.

10837

Time column ID {0} used in definition is not present in the database.

Either the time filter is wrongly defined in the definition .xml file or reports.zip file under OPS_INSALL_DIR/definitions folder is corrupted.

Make sure reports.zip file is not corrupted. If the problem still persists, escalate to engineering/CFT.

10838

Time condition column ID {0} used in the definition file is not present in the database.

Either the time filter is wrongly defined in the definition .xml file or reports.zip file under OPS_INSALL_DIR/definitions folder is corrupted.

Make sure reports.zip file is not corrupted. If the problem still persists, escalate to engineering/CFT.

10839

You do not have permissions to run any report with the specified view. However, you can edit the view filter for which you have permissions and can re-run the report.

The report with selected view cannot be run because the user does not have permission to access the selected view.

Edit the report and select the view available from the drop down menu and re-run the report.

10840

View filter is not applicable for the report.

This error is due to inconsistency in the definition.

Example: Suppose user has created and saved a report with some view. In the next release, if the support for the view is removed from the definition, then there is a mismatch in saved definition versus XML definition. If there is a mismatch in the saved definition and XML definition, then it means that database is not updated properly to reflect the new change.

In such cases, edit the report and re-run by applying any valid views that are applicable.

10841

Vault view is not applicable for the report.

The report does not support the vault view filtering.

Edit the report and select the view available from the drop down menu and re-run the report.

10842

Policy view is not supported for this report. However, you can edit the view filter and re-run the report.

The report does not support the policy view filtering.

Edit the report and select the view available from the drop down menu and re-run the report.

10843

Exchange view is not supported for this report. However, you can edit the view filter and re-run the report.

The report does not support the exchange view filtering.

Edit the report and select the view available from the drop down menu and re-run the report.

10844

Master Server view is not supported for this report. However, you can edit the view filter and re-run the report.

The report does not support the Master Server view filtering.

Edit the report and select the view available from the drop down menu and re-run the report.

10845

Client view is not supported for this report. However, you can edit the view filter and re-run the report.

The report does not support the Client view filtering.

Edit the report and select the view available from the drop down menu and re-run the report.

10846

File system view is not supported for this report. However, you can edit the view filter and re-run the report.

The report does not support the file system view filtering.

Edit the report and select the view available from the drop down menu and re-run the report.

10848

No definition of report {0} is found.

Missing XML definition for the report.

Make sure that OPS_INSTALL_DIR/definitions/reports.zip file is not corrupted or modified.

10849

Please upload the .csv file with client name, to run the report.

This error can occur while running client coverage report, if user runs the report without uploading the .csv file.

The .csv file with client names should be uploaded while running the client coverage report.

10850

Report {0} does not have support to run with {1} view. View in this context refers to Distribution/Ranking/Historical/Tabular.

This error can occur in case of upgraded reports Or when reports.zip file is corrupted.

Make sure that OPS_INSTALL_DIR/definitions/reports.zip file is not corrupted or modified. If problem persists, upgraded report needs to be re-created.

10851

Report {0} does not have correctly defined java type.

This error can occur while running any Java based reports. This can occur if reports.zip file is corrupted.

Make sure that OPS_INSTALL_DIR/definitions/reports.zip file is not corrupted or modified. If problem persists, escalate to CFT/Engineering.

10852

Java type executor {0} for report {1} should be appropriately created and used for each java-based report.

This error can occur while running any Java-based reports. This can occur if reports.zip file is corrupted.

Make sure that OPS_INSTALL_DIR/definitions/reports.zip file is not corrupted or modified. If problem persists, escalate to CFT/Engineering.

10853

Report {0} already exists in the selected folder. Either save the report with a different name or overwrite the existing report.

User cannot save the report which already exists; else he needs to overwrite the existing once.

Save report with a different name.

10854

The folder does not exist for saving report {0}. Each report should be saved under the specific folder.

This error occurs when user tries to save a report in a folder while at the same time someone has deleted that folder.

Re-save a report under the existing folder.

10855

No node is present in view node for report ID {0}.

This error occurs when there is major problem with the data in the database. However, it will occur only in case of saved report.

Re-create the report and save it.

10856

Failed to execute report {0} at view level. Reporting component uses view layer component for view related queries.

This error signifies that there is an issue with the view component.

Stack trace helps in finding the root cause.

10857

Failed to fetch child nodes at view level. Reporting component uses view layer component for view related queries.

This error signifies that there is an issue with the view component.

Stack trace helps in finding the root cause.

10858

Failed to fetch the report tree.

Failed to execute the query, by the view component while fetching the view tree.

Stack trace helps in finding the root cause.

10859

Failed to delete a report.

Failed to execute the query, by the view component while deleting the report node from database.

Stack trace helps in finding the root cause

10860

Failed to add report to the view tree. .

Failed to execute the query, by the view component while adding the report to the report tree.

Stack trace helps in finding the root cause

10861

Failed to update report to the view tree.

Failed to execute the query, by the view component while updating the report to the report tree.

Stack trace helps in finding the root cause.

10862

Failed to fetch report details at view level.

Failed to execute the query, by the view component while fetching the report details from the report tree.

Stack trace helps in finding the root cause.

10863

Column {0} does not exist in the database.

This error occurs when an incorrectly defined column exists in the XML definition.

Make sure reports.zip file under {OPS_INSTALL_DIR}/definitions folder is not corrupted. If problem persists, escalate to CFT/Engineers.

10864

Report schedule {0} already exists. Please specify a different name.

Duplicate report schedule names are not allowed.

Save the report schedule with a different name.

10865

Data collection failed for selected Master Servers.

This error occurs only when we run explicit data collection for License report (Capacity and Traditional). It implies that agent is not able to collect the data from the Master Server.

Make sure that agent is configured correctly. Stack trace helps in finding the root cause.

10866

An error has occurred while running the licensing report.

This error occurs only while running license report (Capacity /Traditional). It resembles that an error has occurred while performing File IO operation.

Stack trace helps in finding the exact issue.

10867

Generating license report is failed due to {0}.

This error is caused while running nbdeployutil. Capacity license report is generated via nbdeployutil executable and any error thrown will be the root cause.

From the log file, check if any exception is thrown by nbdeployutil. Since this is an executable, it creates its own log file which is shown as a link in the License report GUI.

10868

Generating license report is failed. From the log file, check if any exception is thrown by nbdeployutil.

Capacity license report generation depends on nbdeployutil executable.

From the log file, check if any exception is thrown by nbdeployutil. Since this is an executable, it creates its own log file which is shown as a link in the License report GUI.

10869

No Master Server is configured for collecting the licensing data.

License report (Capacity /Traditional) can be executed only when at least one Master Server is configured in OpsCenter.

Configure Master Server for which license report needs to be generated.

10870

License Data Collection or Report Generation is already in progress.

This error occurs when user tries to run license report multiple times at the same time. User cannot run license report multiple times at any given point in time.

Make sure you run the report only when previous request for run is completed.

10871

Failed to fetch licensing details from the database.

This error occurs when Licensing report (Capacity /Traditional) fails to perform some of the database activity like fetching status of the failed master server.

Log file will help in finding the exact root cause.

10872

License report is not generated as none of the Master Server license data collections is successful.

License Report (Capacity /Traditional) will be generated only when at least one Master Server data collection (Licensing specific) is successful. Report is not generated if none of the Master Server collection is successful.

Make sure the data collection (Licensing Specific) is successfully collected for at least one Master Server.

10873

Unable to send the email. Please verify the email address, SMTP server settings and then try again.

Email component failed to send email because SMTP configuration might be incorrect or email ID specified might be incorrect.

If not specified, set SMTP configuration from Settings > Configuration > SMTP configuration page.

10875

Failed to create report {0}.

This error occurs when charting component fails to create the chart while exporting and emailing a report.

Log file will help in finding the root cause of failure.

10876

PDF format is not supported for report {0}.

This error occurs when a report not supported for PDF format is added in the scheduled report and expected to be exported in PDF format.

Remove the non-PDF format supported report from scheduled report if the export format expected is PDF.

10877

Only HTML export format is supported for report {0}.

This error occurs when a HTML format supported report is added in the scheduled report and expected to be exported other than HTML format.

If the export format selected (while defining the report schedule) is HTML, then make sure you add only HTML supported reports in the schedule.

10878

Query builder failed to build a query for report {0}.

Query Builder forms the metadata required to build actual SQL query. This meta data is then passed to DBAL component to get the actual query.

This error denotes serious problem in the Query builder forming SQL meta data. This problem needs to be diagnosed from the log file to find the root cause.

10879

One or more reports failed to execute and therefore cannot be sent by email.

This error will occur when dashboard is emailed and one or more reports failed to be exported in specified format (PDF/HTML/CSV). For eg, week at a glance report do not support PDF format.

While emailing the dashboard report, make sure that all the reports under dashboard supports the given export format.

10880

The selected combination of report parameters for this report is not valid. However, you can edit the report, change the parameters and then run the report.

Custom reporting allows user with a lot of combinations to create customized report. However, not all combinations are valid.

Example: Y1-axis Report data and Y2-axis Report data cannot be same. Edit the created custom report and specify valid parameters.

10881

Failed to execute specified SQL-- {0}. Please make sure the SQL syntax is correct.

This error signifies that SQL specified by the user is invalid.

Log file will help in finding the exact problem of the SQL.

10882

Failed to read file {0} from report.zip. Each report is associated with XML definition file.

This error is due to non-availability of particular XML file for a given report.

Make sure reports.zip file under {OPS_INSTALL_DIR/definitions} folder is not corrupted. If problem persists, escalate to CFT/Engineers.

10883

Invalid table join set ID {0} specified in the report {1}.

This error indicates that definition is incorrect for specified report.

This issue needs to be escalated to CFT/Engineers to get XML definition corrected.

10884

Failed to load chargeback definition XML file.

This error is due to invalid XML definition for chargeback reports.

Make sure the definition file reports.zip is not corrupted. If problem persists, escalate to CFT/Engineers.

10885

Failed to execute chargeback report {0}.

This error is due to failure to fetch chargeback variable/formulae from the database.

Log file helps in finding the exact root cause.

10887

Report {0} already exists in some other folder. Please save the report with a different name.

You cannot overwrite the report that exists in another folder. Duplicate report names are not allowed even across different folders. It should be unique across the saved report tree.

Save the report with a different name.

10888

Please select report-on parameter by editing the report as it is a mandatory field.

This error signifies that report-on parameter is mandatory field while creating custom report.

Select appropriate report-on parameter by editing the report.

10889

You do not have permission to execute the SQL-- {0}. Custom SQL allows user to fire any SQL as per choice.

This can be harmful if user fires delete/update query on OpsCenter database and thus getting corrupted. This error denotes that user do not have permission to execute the specified SQL. However he can fire update/delete on tables which he has created on OpsCenter Database.

User needs to fire only those queries which will NOT corrupt OpsCenter database

10890

Please select Y-axis report-data parameter by editing the report as it is a mandatory field.

This error signifies that Y-axis report data parameter is mandatory field while creating a custom report.

Select appropriate Y-axis report data parameter by editing the report.

10891

Please select Time-basis parameter by editing the report as it is a mandatory field.

This error signifies that Time-basis parameter is mandatory field while creating custom report.

Select appropriate Time-basis parameter by editing the report.

10892

Please select Y-axis function parameter by editing the report as it is a mandatory field.

This error signifies that Y-axis function parameter is mandatory field while creating custom report.

Select appropriate Y-axis function parameter by editing the report.

10893

Please select X-axis Report-data parameter by editing the report as it is a mandatory field.

This error signifies that X-axis Report data parameter is mandatory field while creating custom report.

Select appropriate X-axis report data parameter by editing the report.

10894

One or more selected columns are invalid. Please edit the report and remove invalid columns.

This error signifies that one or more columns in custom tabular report created are invalid. The label of the invalid columns is usually "-". Remove all such columns that are selected and re-run the report. This issue usually occurs in case of upgraded reports. If one or more columns are not mapped correctly while upgrading, then such issue occurs.

Remove all invalid columns and re-run the report.

Messages related to SCL

10901

An error has occurred. Please contact your system administrator.

This is an unknown error. This is the rarest scenario for which the root cause cannot be predicted. It is an unknown error for Opscenter.

Log will help in finding the cause.

10902

The specified master server already exists.

This error occurs when we try to add master server that already exists in OpsCenter.

Do not try to add same master server twice.

10903

Master Server with the same display name already exists.

Each master server should have a unique display name associated with it.

Try giving another display name.

10904

The specified Master Server is not a valid NetBackup Master Server.

Trying to add NetBackup media server to OpsCenter.

Try adding NBU Master Server, instead.

10905

Action not permitted. Please verify that the OpsCenter host is listed in NetBackup configuration file (host properties or bp.conf) and/or trust is established in case of NBAC.

This error occurs when you try to add a master server for which there is no entry of OpsCenter host in bp.conf file. The other problem could be insufficient trust between OpsCenter and NetBackup in NBAC case.

Make sure bp.conf file has proper entry for OpsCenter host. In case of NBAC, proper trust setup should be established.

10906

Deletion is already in progress for the specified Master Server.

This error occurs if user tries to delete Master Server for which the delete request is already in progress.

Do not perform delete operation multiple times. Wait till the previous delete operation completes.

10908

The specified Master Server could not be located. Please check if the machine is reachable and the NetBackup services are running.

This error occurs while adding a Master Server which is not reachable from the OpsCenter.

Make sure NetBackup host is reachable from OpsCenter and vice-a-versa via ping command.

10909

The specified Master Server could not be located. Please check if the machine is reachable and the NetBackup services are running.

This error occurs while adding a Master Server which is not reachable from OpsCenter and vice-a-versa. Or when NBSL service on NBU master is not running. Or there might be firewall configuration blocking OpsCenter-NetBackup communication.

Make sure NetBackup host is reachable from OpsCenter and vice-a-versa via ping command. Also check if NBSL service on NetBackup Master is running. And if firewall is configured, check TCP port 1556 is opened on OpsCenter and NetBackup machine.

10910

Unable to connect with NetBackup event channel. Please check if the NetBackup services are running.

If nbevtmgr (NetBackup Event Manager) service is not running.

Make sure that nbevtmgr is up and running on NetBackup Master Server.

10911

Unable to create consumer for the event.

This can occur, when OpsCenter Server process is out of resources. This is a symptom of OpsCenter going out of resource.

Root cause might be Object leak/Thread leak.

10912

The specified Master Server is currently disabled.

This is only in case of reconnection master server task is present and at the same time someone disabled and enabled the Master Server.

This is just a safe guard.

10913

Invalid GUID found for NetBackup Master Server.

NBSL is not getting the GUID from the NetBackup.

Check the NBSL logs.

10914

NetBackup is not initialized. Please check if the NetBackup services are running and NetBackup is correctly initialized.

NBSL is not passing the Product Name.

Ensure that NBSL service are up and running. Also verify there is no error during start-up of service.

10915

OpsCenter machine is not reachable from the specified Master Server.

This error occurs when OpsCenter is not reachable from NBSL/NetBackup Or there might be firewall configuration blocking OpsCenter- NetBackup communication. This indicates that OpsCenter is able to communicate to NBSL but reverse communication is not working.

Make sure OpsCenter is reachable from NetBackup via ping command. Also check if firewall is configured, check port 1556 is opened on NetBackup machine.

10916

The specified agent already exists.

This error is caused when we try to add same agent host, twice.

Do not add agent host multiple times.

10917

The specified data collector already exists.

Each agent is associated with one or more data collector that user can create. This error occurs when data collector with existing data collector name is created.

Save each data collector with a unique name.

10925

The specified agent is already deleted.

This occurs when one user is editing the agent and another user deleted the same agent from another session. Basically one user is working on stale data.

User will see the refreshed list by again accessing the agent home page.

10926

The specified data collector is already deleted. Come back to agent home page and user will see the refreshed list.

This occurs when one user is editing the data collector and another user has deleted the same data collector from another session. Basically one user is working on stale data.

User will see the refreshed list by again accessing the agent home page.

10927

The specified agent has been updated by other user. Please try again.

While updating agent information, there are chances that multiple users try to modify the same agent at the same time. This can make database inconsistent and hence the error message.

Try updating after some time assuming that other user has completed updating.

10928

The specified data collector has been updated by other user. Please try again.

While updating data collector information, there are chances that multiple users try to modify the same data collector at the same time. This can make database inconsistent and hence the error message.

Try updating after some time assuming that other user has completed updating.

10929

The specified platform is not supported. Agent is supported on Windows platform.

This error signifies that agent is not installed on the supported platform.

Install agent on Windows platform.

10930

Unable to connect with specified target host.

This error occurs while adding a point product host which is not reachable from OpsCenter. Or there might be firewall configuration blocking OpsCenter,-NetBackup communication.

Make sure Point Product host is reachable from OpsCenter and vice-a-versa via ping command.

10931

The specified product is not licensed.

This occurs when product is not licensed for data collection.

Install the appropriate license for point product data collection.

10932

Unable to connect with agent. Please check if the machine is reachable and the agent service is running.

This error occurs when OpsCenter is unable to connect with agent host.

Make sure that agent host is reachable from OpsCenter host and vice-a-versa.

10934

The specified data collector is disabled.

This is only in case of reconnection server task is present and at the same time someone disabled and enabled the Master Server.

This is just a safe guard.

10935

Deletion is already in progress for the specified data collector.

This error occurs when deleting the agent data collector while another delete request is already in progress.

Wait till the previous delete request is completed.

10936

The specified install or volume directory is invalid.

This error occurs when an invalid path to "Volume Manager Directory" or "Install Directory" is specified while defining Advanced Data Collection Properties in Add Master Server.

While defining advanced data collection properties, make sure you specify proper path of NetBackup install directory and volume manager directory.

10937

The specified install directory of the product does not exist.

This error occurs when "Install Directory" path (under Configuring Advanced data collection properties of Add Master Server) is incorrect or does not exist on the NetBackup host.

Make sure NetBackup is installed on the host and specify proper path of NetB ackup home directory.

10938

The specified volume directory of the product does not exist.

This error occurs when "Volume Manager Directory" path (under Configuring Advanced data collection properties of Add Master Server) is incorrect or does not exist on the NetBackup host.

Correct the Remote Admin Console installed path (installed on Agent box). Or install the NetBackup Remote Admin Console on the Agent.

10939

The specified username or password is not valid.

This occurs when UserName/Password is not valid to connect to Master Server through BPJava.

Provide correct user name and password of Master Server.

10943

A database error has occurred. Please contact your system administrator.

This error occurs when any database related exception occurs.

Log file helps in finding the exact root cause.

10944

Deletion is in progress for the same Master Server. Connection to this master server will occur once deletion is completed.

This error occurs when a Master Server delete request is in progress and user tries to add/locate Master Server at the same time.

Before you add/locate Master Server, make sure that the previous request for delete Master Server is complete.

Messages related to Schedules

20800

Failed to get the next schedule time for schedule {0}. The schedule information in the database might be corrupted. Please re-create the schedule and try again.

For each schedule, the next schedule time is calculated based on the type of schedule (daily, weekly, monthly, etc). The problem can occur when data for schedule in database is corrupted.

You can delete the schedule for which you are facing the problem and re-create it so that proper data is stored for schedule. Such problem may occur in case of upgraded schedule where data is not migrated properly for schedule.

20801

Failed to execute the query at the database.

This error can occur when Time schedule crud operations such as add/delete/update/fetch are performed. This error is due to a problem at the database level when the corresponding query is fired.

Log helps in finding the cause of failure at the database level.

20802

Schedule cannot be deleted as it is referred in one or more report schedules.

When Time schedule is referred by one or more Report Schedules, then user cannot delete the Time schedule since it is in use.

If you want to delete the Time Schedule, make sure it is not referred in any of the Report Schedule.

20803

Schedule {0} already exists. Please save the schedule with a different name.

You cannot save a Time schedule with same name that already exists.

Save the schedule with a different name.

Messages related to Chargeback

20850

Failed to load the chargeback definition file {0}. Chargeback definitions are stored in XML format.

If any problem exists in XMLfile, then this error message is shown.

Make sure reports.zip file present in {OPS_INSTALL_DIR}/definitions folder is not corrupt. If problem still persists, escalate to CFT/Engineers.

20851

Failed to execute the query at the database.

This error can occur when chargeback crud operations such as add/delete/update/fetch chargeback variable, chargeback formula or chargeback currency are performed. This error is due to problem at the database level when we fire the corresponding query.

Log helps in finding the cause of failure at the database level.

20852

Cannot delete the formula as it is referred in one or more chargeback reports.

Chargeback formula created can be used in chargeback based reports. If such reports are saved with a given formula, then that formula cannot be deleted until we remove the reference of the formula from all the saved reports.

Before you delete chargeback formula, make sure you remove all references to the formulae from all saved report.

20853

Cannot delete the variable as it is referred in one or more chargeback reports or chargeback formulae.

Chargeback variable created can be used in chargeback based reports and in chargeback formula. If such reports/formulae are saved with a given variable, then that variable cannot be deleted until we remove the reference of the variable from all saved reports/formulae.

Before you delete a chargeback variable, make sure you remove all references to the variable from all saved report and all saved formulae.

20854

Chargeback variable {0} already exists. Please save the variable with a different name.

This error occurs due to saving chargeback variable with the same name that already exists.

Save the variable with a different name.

20855

Chargeback formula {0} already exists. Please save the formula with a different name.

This error occurs due to saving chargeback formula with the same name that already exists.

Save the formula with a different name.