Veritas NetBackup Snapshot Client Administrator's Guide

Storage lifecycle polices and Snapshot Client troubleshooting

The section includes information about various error messages related to SLPs and snapshots.

If you configure a snapshot method for a policy, and the schedule specifies a lifecycle policy, the life cycle policy must include a snapshot destination. Otherwise, an error such as the following appears in the NetBackup Problems report:

   snapshot backup: tashina11_1204305543 cannot be used with a 
    lifecycle policy NoSnapshot that does not include a snapshot 
    destination.

Error 156 can be a result of different problems, listed below are some of them:

VxVM failing to get the version of the disk group, run appropriate VxVM command outside of NetBackup to see whether you can get the version information for the disk group in use.

Bpfis log

10:43:58.436 [28336] <32> onlfi_fim_dev_info: FTL - VfMS error 11; 
see following messages:10:43:58.437 [28336] <32> onlfi_fim_dev_info: 
FTL - Fatal method error was reported 
10:43:58.437 [28336] <32> onlfi_fim_dev_info: 
FTL - vfm_freeze: method: vxvm, type: FIM, function: vxvm_freeze 
10:43:58.437 [28336] <32> onlfi_fim_dev_info: FTL - VfMS method error 10; 
see following message: 
10:43:58.437 [28336] <32> onlfi_fim_dev_info: 
FTL - vxvm__get_dgversion: Cannot get version for disk group: dgdb001 
10:43:58.437 [28336] <4> onlfi_thaw: 
INF - Thawing /ora/db001/data001 using snapshot method vxvm. 
10:43:58.448 [28336] <4> onlfi_thaw: INF - do_thaw return value: 0 
10:43:58.454 [28336] <16> bpfis: 
FTL - snapshot preparation failed, status 156

The device that is to backup by this process is being used by another process. Check whether any other process is holding the same device.

Bpfis log

00:26:19.025 [2826] <2> onlfi_vfms_logf: INF - lock pid(2902) != pid(2826): 
/usr/openv/netbackup/online_util/db_cntl/__LOCKFILE_EMC:
SYMMETRIX:970960001000
00:26:19.025 [2826] <2> onlfi_vfms_logf: INF - TimeFinder_rebuild: 
Cannot get lock on device: /dev/rdsk/c3t5006048C4A85A400d1s2 ......
00:26:19.025 [2826] <32> rebuild_fim_list: FTL - TimeFinder_rebuild: 
Cannot get lock on device: /dev/rdsk/c3t5006048C4A85A400d1s2
00:26:19.025 [2826] <32> splthost_rebuild: FTL - rebuild_fim_list() failed
00:26:19.037 [2826] <4> bpfis Exit: 
INF - EXIT STATUS 156: snapshot error encountered

Policy validation fails for valid backup selection. If there filer's volume is mounted on a windows client, run NetBackup client service on the client and the alternate client with a valid credentials to access CIFS share, and check that the filers are up, and the volume is seen mounted on the windows client.

Bpfis log

11:49:40.727 [15240.13716] <16> bpfis main: FTL - process_fs_list() failed, 
status 71
11:49:40.727 [15240.13716] <2> ol_cleanup: 
INF - removing 
C:\Program Files\Veritas\NetBackup\temp\unknown+15240+1.std_filelist
11:49:40.727 [15240.13716] <4> bpfis Exit: 
INF - EXIT STATUS 71: none of the files in the file list exist
11:49:40.743 [15240.13716] <2> stop_keep_alive_thread: 
INF - Stop keep_alive thread 
11:49:40.743 [15240.13716] <2> bpfis Exit: INF - Close of stdout

For windows client, live browse from the snapshot fails with the following error message. Make sure that NetBackup client service on the client and the alternate client is running with a valid credential to access CIFS share

ERROR: permissions denied by client during rcmd.

Snapshot backup for windows client fail with status 55. Make sure that NetBackup client service on the client and the alternate client is running with a valid credential to access CIFS share.

Bpfis log

10:46:00.131 [2612.7880] <4> bpcd_request_mount: 
get volume guid from <frag-id> failed with 55
10:46:00.131 [2612.7880] <4> bpcd_request_mount: 
return mntdev NO_MOUNT_DEVICE
10:46:00.131 [2612.7880] <16> bpcd_get_fileinfo: 
bpcd_request_mount failed with error[55]
10:46:00.147 [2612.7880] <2> bpcd_get_fileinfo: sent status 55 to bpdbm 

Live browse or 'backup from snapshot' operation for windows client fail with error 43, status 156. Enable create_ucode & convert_ucode on primary volume.

Bpfis log

04:43:44.656 [3040.3900] <2> onlfi_vfms_logf: 
INF - snapshot services:ostfi:Wed Aug 24 2011 
04:43:44.640000 <Thread id - 3900> Failed to import snapshot [*************]
04:43:44.718 [3040.3900] <2> onlfi_vfms_logf: 
INF - snapshot services: ostfi:Wed Aug 24 2011
04:43:44.718000 <Thread id - 3900> OST Library call failed with message 
(STS API sts_create_export failed with 
error code : 2060022)
04:43:44.718 [3040.3900] <2> onlfi_vfms_logf: INF - snapshot services: 
ostfi:Wed Aug 24 2011
04:43:44.718000 <Thread id - 3900> COSTPlugin::importTreeNode - 
Could not import device[************]

NBUAdapter log

0 RESTORE :2104 111  0 115851 2011/08/24 04:58:51 
Volume name = f3070-238-15:/NetBackup_1314174973_mirror, 
dest snap f270-247-156_test6
1 RESTORE :2104  44  0 115851 2011/08/24 04:58:51 
share name:NBU_Share_NetBackup_1314174973_mirror_
f270-247-156_test6_2011_08_24_04_36_14
0 RESTORE :2104    6   0 115851 2011/08/24 04:58:51 add_cifs_export : 
Failed to get response. Error 22 : Directory 
"/vol/NetBackup_1314174973_mirror/.snapshot/f270-247-156_test6" 
does not exist.  
1 STRWIDE :2104   1  0 115851 LFB: 
Need 111 chars to store wide copy of UTF8  
'Directory  "/vol/NetBackup_1314174973_mirror/.snapshot/f270-247-156_test6" 
does not exist. '

See Configuring a storage lifecycle policy to manage snapshot-based backups for Instant Recovery .

See About storage lifecycle policies for snapshots.