Enterprise Vault™ Upgrade Instructions

Last Published:
Product(s): Enterprise Vault (14.5)
  1. About this guide
    1.  
      Introducing this guide
    2. Where to get more information about Enterprise Vault
      1.  
        Enterprise Vault training modules
  2. Before you begin
    1.  
      Server upgrade paths
    2.  
      Additional requirements for the Enterprise Vault index server
    3.  
      Backup strategy for Enterprise Vault indexes
    4.  
      Decryption of RMS-protected messages
    5.  
      Documentation
  3. Points to note when upgrading
    1.  
      Order of upgrade in an environment with Compliance Accelerator or Discovery Accelerator
    2.  
      Silently installing Enterprise Vault from the command line
    3. Installing Outlook on the Enterprise Vault server
      1.  
        Upgrading to Outlook 2013 SP1, 2016, or 2019
    4.  
      Securing Enterprise Vault web applications
    5.  
      Weak protocols and ciphers are blocked
    6. Improved consistency when applying a retention period to items
      1.  
        Limiting the impact when updating moved item locations
    7.  
      Automatic migration of NetApp C-Mode connection settings
    8.  
      Enterprise Vault auditing configuration
    9.  
      Amazon Simple Storage Service (S3) partition
    10.  
      Classification using Microsoft File Classification Infrastructure on Windows Server 2016 and 2019
    11.  
      Data Classification Services does not support all the types of retention categories available in Enterprise Vault 14.2 and later
    12.  
      Managing certificates for Enterprise Vault Cloud Storage Adapter
    13.  
      eDiscovery Platform compatibility with Enterprise Vault
  4. Steps to upgrade your system
    1.  
      Overview of the upgrade process
  5. Enterprise Vault server preparation
    1.  
      About Enterprise Vault server preparation
    2. Backing up the system
      1.  
        Backing up Enterprise Vault data
      2.  
        Backing up changed language files
    3.  
      Updating required Windows features
    4.  
      Running Enterprise Vault Deployment Scanner
    5.  
      Setting database permissions
    6.  
      Allowing the MSMQ queues to empty
    7.  
      Checking the archiving and expiry schedules
  6. Single server: upgrading the Enterprise Vault server software
    1.  
      About upgrading a single Enterprise Vault server
    2.  
      Installing on a single server
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  7. Multiple servers: upgrading the Enterprise Vault server software
    1.  
      About upgrading multiple Enterprise Vault servers
    2.  
      Installing on multiple servers
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  8. Veritas Cluster Server: upgrading the Enterprise Vault server software
    1.  
      About upgrading a Veritas cluster
    2.  
      Installing the Enterprise Vault server software
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  9. Windows Server Failover Clustering: upgrading the Enterprise Vault server software
    1.  
      About upgrading a Windows Server Failover Cluster
    2.  
      Installing the Enterprise Vault server software
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  10. Upgrading standalone Administration Consoles
    1.  
      About upgrading standalone Administration Consoles
    2.  
      Upgrading a standalone Administration Console (wizard)
    3.  
      Installing Enterprise Vault (command line)
  11. Upgrading Enterprise Vault Reporting
    1.  
      Upgrading Enterprise Vault Reporting
    2.  
      Installing the Enterprise Vault Reporting component
    3.  
      Running the Enterprise Vault Reporting Configuration utility
  12. Upgrading MOM and SCOM
    1.  
      Upgrading MOM
    2. Upgrading the Enterprise Vault SCOM management pack
      1.  
        About the supplied management packs
      2.  
        About the upgrade procedure
  13. Upgrading Exchange Server forms
    1.  
      About upgrading Exchange Server forms
  14. Upgrading Domino mailbox archiving
    1.  
      About upgrading Domino mailbox archiving
    2.  
      Domino client version required to run EVInstall.nsf
    3.  
      Preparing for the upgrade of Domino mailbox archiving
    4.  
      Upgrading Domino mailbox archiving
    5.  
      Granting the Domino archiving user access to mail files
    6.  
      Identifying internal mail recipients
    7.  
      Run the Domino provisioning task
  15. Upgrading the FSA Agent
    1.  
      Compatible versions of the FSA Agent and Enterprise Vault server
    2.  
      About upgrading the FSA Agent
    3.  
      Upgrading FSA Agent services that are clustered for high availability
    4.  
      Upgrading the FSA Agent on a target Windows file server from the Administration Console
    5.  
      Upgrading the FSA Agent on an FSA Reporting proxy server from the Administration Console
    6.  
      Upgrading the FSA Agent manually
  16. Upgrading Enterprise Vault Office Mail App
    1.  
      About upgrading Enterprise Vault Office Mail App
  17. Upgrading SharePoint Server components
    1.  
      About upgrading the SharePoint components
    2.  
      Upgrading the Enterprise Vault SharePoint components
  18. Upgrading SMTP archiving
    1.  
      Required and optional tasks when upgrading SMTP Archiving
    2. Checking the SMTP journaling type configuration
      1.  
        Finding SMTP targets that are assigned to unsupported archive types
    3.  
      Checking the permissions of the SMTP Archiving task account
    4.  
      Checking the 'Journal report processing' advanced SMTP policy setting
    5.  
      Checking the 'Journal Reports settings' advanced SMTP policy setting
    6.  
      Checking the 'Selective Journal Archiving' site setting
    7.  
      About upgrading legacy SMTP archiving components
    8.  
      Migrating existing targets to provisioning groups
    9.  
      Reconfiguring targets that are configured for target address rewriting to use multiple archives
    10.  
      Granting the Administrators group and system account full access to the SMTP holding folder
  19. Upgrading your Enterprise Vault sites to use Enterprise Vault Search
    1.  
      About Enterprise Vault Search
    2.  
      Server requirements for Enterprise Vault Search
    3.  
      Defining search policies for Enterprise Vault Search
    4.  
      Allowing privileged Enterprise Vault Search users to restore items to other users' mailboxes
    5. Setting up provisioning groups for Enterprise Vault Search
      1.  
        Changing the order in which Enterprise Vault processes the search provisioning groups
    6.  
      Creating and configuring Client Access Provisioning tasks for Enterprise Vault Search
    7. Configuring user browsers for Enterprise Vault Search
      1.  
        Configuring the Block Untrusted Fonts feature in Windows 10
    8.  
      Configuring Enterprise Vault Search for use in Forefront TMG and similar environments
    9. Setting up Enterprise Vault Search Mobile edition
      1. Carrying out preinstallation tasks for Enterprise Vault Search Mobile edition
        1. Requirements for installing Enterprise Vault Search Mobile edition on a proxy server
          1.  
            Disabling unsafe cryptographic protocols and cipher suites
      2.  
        Installing Enterprise Vault Search Mobile edition
      3.  
        Configuring the maximum number of permitted login attempts to Enterprise Vault Search Mobile edition
      4.  
        Verifying the installation of Enterprise Vault Search Mobile edition
  20. Upgrading Enterprise Vault API applications
    1.  
      Upgrading any applications that use the Enterprise Vault API Runtime

Installing Outlook on the Enterprise Vault server

To support Exchange Server archiving, you must install Outlook on the Enterprise Vault server. Enterprise Vault currently supports the following versions of Outlook for this purpose:

  • Outlook 2013 SP1, 32-bit version.

  • Outlook 2016, 32-bit version. You need build version 16.0.4534.1001 or later.

  • Outlook 2016 Click-to-Run, 32-bit version.

  • Outlook 2019, 32-bit version.

  • Outlook 2019 Click-to-Run, 32-bit version.

In each case, Enterprise Vault supports the Windows Installer (MSI) version of 32-bit Outlook, which is available with the volume license. It does not support the 64-bit versions. For the latest information on supported versions of Outlook, see the Compatibility Charts.

Outlook must be the default email client on the Enterprise Vault server. When the Enterprise Vault Admin service starts, it checks that Outlook is configured as the default client and, if it is not, configures it as such.

MAPI over HTTP and Outlook Anywhere (RPC over HTTP)

Install a version of Outlook to suit the transport protocol that you have enabled in Exchange: MAPI over HTTP or Outlook Anywhere (formerly "RPC over HTTP").

Table: Exchange transport protocols and required version of Outlook

Exchange version

Outlook version on Enterprise Vault server

Outlook 2013 SP1

Outlook 2016/2019

Exchange Server 2013/2016/2019 with MAPI over HTTP enabled

MAPI over HTTP connections from Enterprise Vault client computers to Exchange are supported, but not those from the Enterprise Vault server itself. Disable MAPI over HTTP on the server by following the instructions here:

https://www.veritas.com/docs/100040583

Disabling MAPI over HTTP causes Enterprise Vault to revert to an Outlook Anywhere connection to Exchange.

Supported

Exchange Server 2013/2016/2019 with Outlook Anywhere enabled

Supported

Not supported