NetBackup™ Troubleshooting Guide

About troubleshooting networks and host names

In a configuration with multiple networks and clients with more than one host name, NetBackup administrators must configure the policy entries carefully. They must consider the network configuration (physical, host names and aliases, name services such as NIS or DNS, routing tables, and so on). If administrators want to direct backup and restore data across specific network paths, they especially need to consider these things.

For a backup, NetBackup connects to the host name as configured in the policy. The operating system's network code resolves this name and sends the connection across the network path that the system routing tables define. The bp.conf file is not a factor when making this decision.

For restores from the client, the client connects to the master server. For example, on a UNIX computer, the master server is the first one named in the /usr/openv/netbackup/bp.conf file. On a Windows computer, the master server is specified on the Server to use for backups and restores drop-down of the Specify NetBackup Machines and Policy Type dialog box. To open this dialog, start the NetBackup Backup, Archive, and Restore interface and click Specify NetBackup Machines and Policy Type on the File menu. The client's network code that maps the server name to an IP address determines the network path to the server.

Upon receipt of the connection, the target host determines the peer host name of the connecting host. If the target host is the master server, it also determines the client's configured name from the peer host name.

The peer name is derived from the IP address of the connection. This means that the address must translate into a host name (using the getnameinfo() network routine). This name is visible in the bpcd or bprd debug log when a connection is made as in the line:

bpcd: Connection from host peername ipaddress ...

bprd: Connection from host peername ipaddress ...

On a client, the peer host name for the connecting server must match a server or a media server entry in the local NetBackup configuration: Either as a string match or by comparison with the getaddrinfo() information for each server entry.

On the master server, the comparison is more complex.

The client's configured name is then derived from the peer name by querying the bpdbm process on UNIX/Linux hosts, or the NetBackup Database Manager service on Windows hosts.

The comparison is first a string comparison. The comparison is verified by comparing the peer name to the list of client names.

If none of the comparisons succeed, a more brute force method is used, which compares all names and aliases that are found using getaddrinfo() for each client name in the list.

The configured name is the first comparison that succeeds.

If the comparison fails, in most cases bprd replaces the requesting client (as follows) with the peer name because the host names in the request are not under administrative control like the network and NetBackup configurations.

An example of a failed comparison:

The client has a new network interface and has changed the first server entry to take advantage of the new network. The name services on the master server resolve the new source IP of the client to a peer name that is not a network alias for any client in any policies.

These comparisons are recorded in the bpdbm debug log if VERBOSE is set. You can determine a client's configured name by using the bpclntcmd command on the client. For example:

# /usr/openv/netbackup/bin/bpclntcmd -pn (UNIX)

# install_path\NetBackup\bin\bpclntcmd -pn (Windows)

expecting response from server wind.abc.me.com 
danr.abc.me.com danr 194.133.172.3 4823

The browse client name is used to identify the client files to list or restore from. The user on the client can modify this name to restore files from another client. For example, on a Windows client, the user can change the client name by using the Backup, Archive, and Restore interface. (See the NetBackup online Help for instructions). For this change to work, however, the administrator must also have made a corresponding change on the server.

See the NetBackup Administrator's Guide, Volume I.

The requesting client is the value from either CLIENT_NAME or the gethostname() function on the client.

The destination client name is a factor only if an administrator pushes a restore to a client from a server. For a user restore, the destination client and the requesting client are the same. For an administrator restore, the administrator can specify a different name for the destination client.

By the time these names appear in the bprd debug log, the requesting client name has been translated into the client's configured name.

The name that is used to connect back to the client to complete the restore is either the client's peer name or its configured name. The type of restore request (for example, from root on a server, from a client, to a different client, and so on) influences this action.

Any of these client names can require manual modification by the administrator if the following is true: a client has multiple network connections to the server and list or restore requests from the client fail because of a connection-related problem.

The traceroute (UNIX) and tracert (Windows) programs can often provide valuable information about the configuration of the network.

The master server may be unable to reply to client requests, if the Domain Name Services (DNS) are used and the following is true: The name that the client obtains through its gethostname() library is unknown to the DNS on the master server. The client and the server configurations can determine if this situation exists. The gethostname() function on the client may return an unqualified host name that the DNS on the master server cannot resolve.

Although you can reconfigure name services, including the hosts file, this solution is not always desirable. For this reason, NetBackup provides a special file on the master server. This file is as follows:

/usr/openv/netbackup/db/altnames/host.xlate (UNIX)

install_path\NetBackup\db\altnames\host.xlate (Windows)

You can create and edit this file to force the desired translation of NetBackup client host names.

Each line in the host.xlate file has three elements: a numeric key and two host names. Each line is left justified, and a space character separates each element of the line.

key peername client_as_known_by_server

This following is an example:

0 danr danr.eng.aaa.com

When the master server receives a request for a configured client name (numeric key 0), the name always replaces the peer name.