Veritas NetBackup™ Troubleshooting Guide

Last Published:
Product(s): NetBackup (8.3)
  1. Introduction
    1.  
      NetBackup logging and status code information
    2.  
      Troubleshooting a problem
    3.  
      Problem report for Technical Support
    4.  
      About gathering information for NetBackup-Java applications
  2. Troubleshooting procedures
    1.  
      About troubleshooting procedures
    2. Troubleshooting NetBackup problems
      1.  
        Verifying that all processes are running on UNIX servers
      2.  
        Verifying that all processes are running on Windows servers
    3.  
      Troubleshooting installation problems
    4.  
      Troubleshooting configuration problems
    5.  
      Device configuration problem resolution
    6.  
      Testing the master server and clients
    7.  
      Testing the media server and clients
    8.  
      Resolving network communication problems with UNIX clients
    9.  
      Resolving network communication problems with Windows clients
    10. Troubleshooting vnetd proxy connections
      1.  
        vnetd proxy connection requirements
      2.  
        Where to begin to troubleshoot vnetd proxy connections
      3.  
        Verify that the vnetd process and proxies are active
      4.  
        Verify that the host connections are proxied
      5.  
        Test the vnetd proxy connections
      6.  
        Examine the log files of the connecting and accepting processes
      7.  
        Viewing the vnetd proxy log files
    11. Troubleshooting security certificate revocation
      1.  
        Troubleshooting cloud provider's revoked SSL certificate issues
      2.  
        Troubleshooting cloud provider's CRL download issues
      3.  
        How a host's CRL affects certificate revocation troubleshooting
      4.  
        NetBackup job fails because of revoked certificate or unavailability of CRLs
      5.  
        NetBackup job fails because of apparent network error
      6.  
        NetBackup job fails because of unavailable resource
      7.  
        Master server security certificate is revoked
      8.  
        Determining a NetBackup host's certificate state
      9.  
        Troubleshooting issues with external CA-signed certificate revocation
    12.  
      About troubleshooting networks and host names
    13. Verifying host name and service entries in NetBackup
      1.  
        Example of host name and service entries on UNIX master server and client
      2.  
        Example of host name and service entries on UNIX master server and media server
      3.  
        Example of host name and service entries on UNIX PC clients
      4.  
        Example of host name and service entries on UNIX server that connects to multiple networks
    14.  
      About the bpclntcmd utility
    15.  
      Using the Host Properties window to access configuration settings
    16.  
      Resolving full disk problems
    17. Frozen media troubleshooting considerations
      1.  
        Logs for troubleshooting frozen media
      2.  
        About the conditions that cause media to freeze
    18. Troubleshooting problems with the NetBackup web services
      1.  
        Viewing NetBackup web services logs
      2.  
        Troubleshooting web service issues after external CA configuration
    19.  
      Troubleshooting problems with the NetBackup web server certificate
    20. Resolving PBX problems
      1.  
        Checking PBX installation
      2.  
        Checking that PBX is running
      3.  
        Checking that PBX is set correctly
      4.  
        Accessing the PBX logs
      5.  
        Troubleshooting PBX security
      6.  
        Determining if the PBX daemon or service is available
    21. Troubleshooting problems with validation of the remote host
      1.  
        Viewing logs pertaining to host validation
      2.  
        Enabling insecure communication with NetBackup 8.0 and earlier hosts
      3.  
        Approving pending host ID-to-host name mappings
      4.  
        Clearing host cache
    22. Troubleshooting Auto Image Replication
      1.  
        Rules for master servers used with Auto Image Replication and SLPs
      2. Targeted AIR trusted master server operation failed in case of external certificate configuration
        1.  
          Add or update trust
        2.  
          Remove trust
      3.  
        About troubleshooting automatic import jobs that SLP components manage
    23.  
      Troubleshooting network interface card performance
    24.  
      About SERVER entries in the bp.conf file
    25.  
      About unavailable storage unit problems
    26.  
      Resolving a NetBackup Administration operations failure on Windows
    27.  
      Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
    28.  
      Troubleshooting error messages in the NetBackup Administration Console
    29.  
      Extra disk space required for logs and temporary files for the NetBackup Administration Console
    30.  
      Unable to logon to the NetBackup Administration Console after external CA configuration
    31.  
      Troubleshooting file-based external certificate issues
    32.  
      Troubleshooting Windows certificate store issues
    33.  
      Troubleshooting backup failures
    34.  
      Troubleshooting backup failure issues with NAT clients or NAT servers
    35.  
      Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
    36.  
      Issues with email notifications for Windows systems
    37.  
      Issues with KMS configuration
    38.  
      Issues with initiating the NetBackup CA migration because of large key size
  3. Using NetBackup utilities
    1.  
      About NetBackup troubleshooting utilities
    2.  
      About the analysis utilities for NetBackup debug logs
    3.  
      About the Logging Assistant
    4.  
      About network troubleshooting utilities
    5. About the NetBackup support utility (nbsu)
      1.  
        Output from the NetBackup support utility (nbsu)
      2.  
        Example of a progress display for the NetBackup support utility (nbsu)
    6. About the NetBackup consistency check utility (NBCC)
      1.  
        Output from the NetBackup consistency check utility (NBCC)
      2.  
        Example of an NBCC progress display
    7.  
      About the NetBackup consistency check repair (NBCCR) utility
    8.  
      About the nbcplogs utility
    9. About the robotic test utilities
      1.  
        Robotic tests on UNIX
      2.  
        Robotic tests on Windows
  4. Disaster recovery
    1.  
      About disaster recovery
    2.  
      About disaster recovery requirements
    3.  
      Disaster recovery packages
    4.  
      About disaster recovery settings
    5.  
      Recommended backup practices
    6. About disk recovery procedures for UNIX and Linux
      1. About recovering the master server disk for UNIX and Linux
        1.  
          Recovering the master server when root is intact
        2.  
          Recovering the master server when the root partition is lost
      2.  
        About recovering the NetBackup media server disk for UNIX
      3.  
        Recovering the system disk on a UNIX client workstation
    7. About clustered NetBackup server recovery for UNIX and Linux
      1.  
        Replacing a failed node on a UNIX or Linux cluster
      2.  
        Recovering the entire UNIX or Linux cluster
    8. About disk recovery procedures for Windows
      1. About recovering the master server disk for Windows
        1.  
          Recovering the master server with Windows intact
        2.  
          Recovering the master server and Windows
      2.  
        About recovering the NetBackup media server disk for Windows
      3.  
        Recovering a Windows client disk
    9. About clustered NetBackup server recovery for Windows
      1.  
        Replacing a failed node on a Windows VCS cluster
      2.  
        Recovering the shared disk on a Windows VCS cluster
      3.  
        Recovering the entire Windows VCS cluster
    10.  
      Generating a certificate on a clustered master server after disaster recovery installation
    11.  
      About restoring disaster recovery package
    12.  
      About the DR_PKG_MARKER_FILE environment variable
    13.  
      Restoring disaster recovery package on Windows
    14.  
      Restoring disaster recovery package on UNIX
    15. About recovering the NetBackup catalog
      1.  
        About NetBackup catalog recovery on Windows computers
      2.  
        About NetBackup catalog recovery from disk devices
      3.  
        About NetBackup catalog recovery and symbolic links
      4. About NetBackup catalog recovery and OpsCenter
        1.  
          Specifying the NetBackup job ID number after a catalog recovery
      5.  
        NetBackup disaster recovery email example
      6. About recovering the entire NetBackup catalog
        1.  
          Recovering the entire NetBackup catalog using the Catalog Recovery Wizard
        2.  
          Recovering the entire NetBackup catalog using bprecover -wizard
      7.  
        Establishing a connection with NAT media server before catalog recovery
      8. About recovering the NetBackup catalog image files
        1.  
          Recovering the NetBackup catalog image files using the Catalog Recovery Wizard
        2.  
          Recovering the NetBackup catalog image files using bprecover -wizard
      9. About recovering the NetBackup relational database
        1.  
          Recovering NetBackup relational database files from a backup
        2.  
          Recovering the NetBackup relational database files from staging
        3.  
          About processing the relational database in staging
      10.  
        Recovering the NetBackup catalog when NetBackup Access Control is configured
      11.  
        Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
      12.  
        Recovering the NetBackup catalog without the disaster recovery file
      13.  
        Recovering a NetBackup user-directed online catalog backup from the command line
      14.  
        Restoring files from a NetBackup online catalog backup
      15.  
        Unfreezing the NetBackup online catalog recovery media
      16.  
        Steps to carry out when you see exit status 5988 during catalog recovery
  5.  
    Index

About recovering the NetBackup catalog

Before you recover the NetBackup catalog, you must do the following:

  • Ensure that NetBackup is running in the recovery environment.

  • Configure the recovery devices NetBackup.

  • Ensure that the media on which the catalog backups exist are available to NetBackup.

  • If the NetBackup master server is part of a cluster, ensure that the cluster is functional.

  • Restore the NetBackup host identity by restoring the disaster recovery package.

    See About restoring disaster recovery package.

    Caution:

    After successful catalog recovery, you must set the disaster recovery package passphrase, because the passphrase is not recovered during the catalog recovery.

The NetBackup catalog consists of several parts. How you recover the catalog depends on which part or parts of the catalog you want to recover, as follows:

Table: Catalog recovery options

Recovery option

Description

Recover the entire catalog

Veritas recommends that you recover the entire catalog. Doing so helps ensure consistency among the various parts of the catalog. This method is most useful for recovering a catalog to the same environment from which it was backed up.

See About recovering the entire NetBackup catalog.

Recover the catalog image files and configuration files

The image database contains information about the data that has been backed up. The configuration files (databases.conf and server.conf) are the flat files that contain instructions for the SQL Anywhere daemon.

This type of recovery also restores the NetBackup relational database (NBDB) to the staging directory so that it is available for further processing if required.

See About recovering the NetBackup catalog image files.

Recover the relational database files

The NetBackup database (NBDB) is also known as the Enterprise Media Manager (EMM) database. It contains information about volumes and the robots and drives that are in NetBackup storage units. The NetBackup relational database also contains the NetBackup catalog images files. The images files contain the metadata that describes the backups.

Recover the relational database if it is corrupt or lost but the catalog image files exist and are valid.

See About recovering the NetBackup relational database.

Recovery of the entire catalog or the catalog image files relies on the disaster recovery information. That information is saved in a file during the catalog backup. The location of the disaster recovery file is configured in the catalog backup policy.

See NetBackup disaster recovery email example.

If you do not have the disaster recovery file, you still can recover the catalog. However, the process is much more difficult and time-consuming.

See Recovering the NetBackup catalog without the disaster recovery file.

Note:

After a catalog recovery, NetBackup freezes the removeable media that contains the catalog backup. This operation prevents a subsequent accidental overwrite action on the final catalog backup image on the media. This final image pertains to the actual catalog backup itself, and its recovery is not part of the catalog recovery. You can unfreeze the media.

Other procedures exist for special use cases.

See Recovering the NetBackup catalog when NetBackup Access Control is configured.

Other topics provide more information about catalog recovery.

See About NetBackup catalog recovery on Windows computers.

See About NetBackup catalog recovery from disk devices.

See About NetBackup catalog recovery and OpsCenter.