Veritas Access Appliance 8.2 Troubleshooting Guide

Last Published:
Product(s): Appliances (8.2)
Platform: Veritas 3340,Veritas 3350,Veritas 3360
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      Setting the CIFS log level
    5.  
      Setting the NetBackup client log levels and debugging options
    6.  
      Retrieving and sending debugging information
    7.  
      Collecting time-based and archived logs
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring hardware components
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3.  
      Restarting cluster services
    4. Bringing services online
      1.  
        Using the services command
    5.  
      Recovering from a non-graceful shutdown
    6.  
      Testing the network connectivity
    7.  
      Troubleshooting with traceroute
    8.  
      Using the traceroute command
    9.  
      Collecting the metasave image of a file system
    10.  
      Replacing an Ethernet interface card (online mode)
    11.  
      Replacing an Access Appliance node
    12. Speeding up episodic replication
      1.  
        About synchronizing an episodic replication job
      2.  
        Synchronizing an episodic replication job
    13.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9. Troubleshooting Veritas Data Deduplication issues
    1.  
      Log locations for the Veritas Data Deduplication server
  10.  
    Index

Issues when reading or writing data from the cloud tier

If you were able to successfully add the cloud service and the cloud tier, and if you encounter issues when reading or writing data from the cloud tier, perform the following troubleshooting steps.

To troubleshoot issues when trying to read or write data from the cloud tier

Test for PUT:

  • Upload an object testobj to cloud tier tier1 of file system fs1.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -w tier1 fs1 testobj 
"test_object_content"
Write: Length 19 return 19

Test for GET:

  • Download an object testobj present in cloud tier tier1 of fs1 to /testfile.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -d tier1 fs1 testobj 
/testfile
[root@testclus2_01 /]# cat /testfile
test_object_content

Test for HEAD:

  • Run this command.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -x tier1 fs1 testobj
Size 19 return 0

Test for bucket listing:

  • List all the objects present in tier tier1 of fs1.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -l tier1 fs1
testobj          19
testobj2        20
testobj3        20