Veritas Access Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (8.0)
Platform: Access Appliance OS,Veritas 3340,Veritas 3350
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      Setting the CIFS log level
    5.  
      Setting the NetBackup client log levels and debugging options
    6.  
      Retrieving and sending debugging information
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring hardware components
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card (online mode)
    10.  
      Replacing an Access Appliance node
    11. Speeding up episodic replication
      1.  
        About synchronizing an episodic replication job
      2.  
        Synchronizing an episodic replication job
    12.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9.  
    Index

Viewing the Access Appliance log files

In addition to the Alerts panel on the Access Appliance dashboard, the Access Appliance /opt/VRTSnas/log directory is a good place to find out more about problems that may occur.

To view the Access Appliance log files

  1. Use support elevate to log in with root privileges.
  2. Navigate to the /opt/VRTSnas/log directory.