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IT Analytics Installation and Upgrade Guide for Windows

Last Published:
Product(s): NetBackup IT Analytics (11.7)
  1. Installation overview
    1.  
      IT Analytics components
    2.  
      Standard or Shared Services licensing edition
    3.  
      Install options
    4.  
      Multi-language support and locale considerations (Windows)
    5.  
      Third-party and Open Source Products Used
  2. Install IT Analytics on a Windows server
    1.  
      Step-1: Get the IT Analytics license key file
    2.  
      Step-2: Portal and database deployment strategies
    3.  
      Step-3: Pre-installation configuration
    4. Step-4: Installing Oracle application binaries
      1.  
        Troubleshoot the Oracle installation
    5.  
      Step-5: Installing Portal application binaries
    6.  
      Step-6: Log into the Portal
    7.  
      Step-7: Install the license key file
    8. Verify the current license configuration
      1.  
        Run the License Summary report
      2.  
        About IT Analytics version and license
      3.  
        View License Details
    9. Next steps
      1.  
        Performing a cold backup of the database
      2.  
        Recommended database backup process
  3. Upgrade IT Analytics Portal on Windows
    1.  
      Overview
    2.  
      Upgrade path
    3.  
      Before upgrading
    4. Upgrade IT Analytics Portal
      1.  
        Upgrading a shared services environment
      2.  
        Run the upgrade utility installer (Windows)
      3.  
        Running the upgrade utility
      4. Attribute merging during the Portal upgrade
        1.  
          Attribute management during the Portal upgrade
    5.  
      Data Collector upgrades
    6.  
      Troubleshooting - manual Data Collector upgrades
    7.  
      Troubleshoot - Downgrade of Data Collector is not supported
    8.  
      Troubleshoot Data Collector upgrade manager upgrade failure and collector bundle download failure on Windows
    9.  
      Collector updates from the IT Analytics Portal
    10.  
      Upgrade methods to incorporate enterprise objects
  4. Oracle patches for the database server
    1.  
      Install Oracle 19c Windows October 2024 patch
  5. Upgrade and migrate to a new server
    1.  
      Upgrade and migrate to a new Windows server

Troubleshooting - manual Data Collector upgrades

If the Data Collector fails after completing the previous requirements and prerequisites, perform the following:

On the Collector Server:

  1. End all running IT Analytics-related Java processes.

  2. Start the APTARE Agent Service

  3. If the APTARE Agent Service does not continue to run, verify no IT Analytics-related Java processes are running. If required, end all running IT Analytics-related Java processes.

    • Restart the Collector Server, if the Java processes cannot be killed manually. Prior to restarting the server, disable the automatic start of the APTARE Agent Service.

  4. Rename <APTARE_HOME>/java to java.old.

  5. Copy <APTARE_HOME>/upgrade/staging/snapshot/java to <APTARE_HOME>/

  6. Enable the automatic start of APTARE Agent service, if you previously disabled the service.

  7. Start the APTARE Agent Service, and proceed to the Portal.

    See Collector updates from the IT Analytics Portal.