Veritas Data Insight Classification Guide

Last Published:
Product(s): Data Insight (6.4)
Platform: Windows

Potential classification issues

Table: Classification issues

Issue

Description/solution

Data Insight fails to classify content.

Check the following:

  • The correct classification policies are in place and the policies are enabled in Veritas Information Classifier.

  • Classification is enabled in Data Insight.

  • The Classification Server is assigned to the Collector that is monitoring the data source being classified.

  • The DataInsightVICClient and the DataInsightVICServer services are running on the Classification Server.

  • Appropriate safeguard settings are configured.

Data Insight is not able to fetch content.

Check the following:

  • The safeguard is active (that is the safeguard settings have been activated due to low disk space). If yes, make sure you have enough free disk space.

  • The pause window is not active. If yes, change the pause window or wait for the window to end for the content scan to resume.

  • All jobs are enabled.

  • Make sure respective services are running to fetch content.

Classification request gives a failure message.

Check the following:

  • If paths submitted for classification are valid. (Especially, when the paths are being uploaded using a CSV file.)

    Data Insight returns the path as invalid, if the file is offline, has been deleted, or if the shares/site collections/user accounts associated with the path is in the disabled state.

  • A Classification server is assigned to the Collector serving the data source being classified.

  • The failed paths.csv file available on the Failure alert pop up the details regarding the failure.

The Smart Classification requests that are in-progress are not getting completed for a long time.

Check the following:

  • The Classification Server is associated to the respective collector nodes.

  • At least one policy is enabled.

  • DataInsightVIC services are running on respective classification servers.

  • The Indexer node and respective the classification servers are able to communicate with each other.

  • Any of the jobs starting with Classify* are disabled on respective the Classification Server.

  • Sufficient free space exists on the respective classification servers.

Prediction job not generating a prediction CSV due to memory error.

Increase memory to at least 16 GB and let the job run one more time

The Smart Classification jobs - Createfeaturesjob and the PredictJob keep failing without processing anything.

Run python.exe located at C:\Program Files\DataInsight\python.

You should see the following Python prompt:

Python 3.10.4 (tags/v3.10.4:9d38120, Mar 23 2022, 23:13:41) [MSC v.1929 64 bit (
AMD64)] on win32