Veritas Flex Appliance Getting Started and Administration Guide

Last Published:
Product(s): Appliances (2.0.1)
Platform: Flex Appliance OS
  1. Product overview
    1.  
      Introduction to Veritas Flex Appliance
    2.  
      Flex Appliance terminology
    3.  
      About the Flex Appliance documentation
  2. Release notes
    1.  
      Flex Appliance 2.0.1 new features, enhancements, and changes
    2.  
      Supported update paths to this release
    3.  
      Operational notes
    4.  
      Flex Appliance 2.0.1 release content
  3. Getting started
    1.  
      Initial configuration guidelines and checklist
    2.  
      Performing the initial configuration
    3.  
      Adding a node
    4.  
      Accessing and using the Flex Appliance Shell
    5.  
      Accessing and using the Flex Appliance Console
    6.  
      Setting the date and time for appliance nodes
    7.  
      Common tasks in Flex Appliance
  4. Managing network settings
    1.  
      Creating a network bond
    2.  
      Deleting a network bond
    3.  
      Configuring a network interface
    4. Managing the appliance Fibre Channel ports
      1.  
        Viewing the devices that are connected to the Fibre Channel ports
    5.  
      Changing DNS or Hosts file settings
  5. Managing users
    1.  
      Overview of the Flex Appliance default users
    2.  
      Changing the password policy
    3. Managing Flex Appliance Console users and tenants
      1.  
        Adding a tenant
      2.  
        Editing a tenant
      3.  
        Removing a tenant
      4.  
        Adding a local user to the Flex Appliance Console
      5.  
        Connecting an Active Directory domain to the Flex Appliance Console
      6.  
        Importing an Active Directory user or user group to the Flex Appliance Console
      7.  
        Editing an Active Directory domain in the Flex Appliance Console
      8.  
        Changing a user password in the Flex Appliance Console
      9.  
        Expiring a user password in the Flex Appliance Console
      10.  
        Removing a user from the Flex Appliance Console
    4.  
      Changing the hostadmin user password in the Flex Appliance Shell
    5.  
      Changing the sysadmin user password in the Veritas Remote Management Interface
  6. Using Flex Appliance
    1. Managing the repository
      1.  
        Adding files to the repository
      2.  
        Removing the current appliance upgrade or update package from the repository
    2.  
      Creating application instances
    3.  
      Managing application instances from Flex Appliance and NetBackup
    4. Managing application instances from Flex Appliance
      1.  
        Resizing instance storage
      2.  
        Editing instance network settings
      3.  
        Assigning Fibre Channel ports to an instance
      4.  
        Unassigning Fibre Channel ports from an instance
      5. Managing application add-ons on instances
        1.  
          Installing application add-ons
        2.  
          Uninstalling application add-ons
        3.  
          Changing the application add-on installation order
      6.  
        Viewing instance performance metrics
      7.  
        Clearing a configuration error status on an application instance
    5. Upgrading application instances
      1.  
        Warnings and considerations for instance rollbacks
    6. About Flex Appliance upgrades and updates
      1.  
        Upgrading Flex Appliance
      2.  
        Updating Flex Appliance
  7. Appliance security
    1.  
      Security overview
    2. About lockdown mode
      1.  
        Changing the lockdown mode
  8. Monitoring the appliance
    1. About AutoSupport and Call Home
      1.  
        Registering an appliance
      2.  
        Viewing Call Home information
      3.  
        Configuring Call Home settings
      4.  
        Deleting and disabling Call Home settings
    2. Monitoring the hardware from the Flex Appliance Shell
      1.  
        Viewing node information
      2.  
        Viewing Primary Storage Shelf information on a Veritas 53xx Appliance
      3.  
        Viewing Expansion Storage Shelf information on a Veritas 53xx Appliance
      4.  
        Viewing Storage Shelf information on a Veritas 5250 Appliance
    3.  
      Viewing hardware faults
    4.  
      Viewing system data
  9. Reconfiguring the appliance
    1.  
      Performing a factory reset
    2.  
      Performing a reimage
    3.  
      Recovering storage data after a factory reset or a reimage
    4.  
      Performing a storage reset
    5.  
      Removing a node
    6.  
      Viewing or resetting the storage shelf order on a Veritas 5250 Appliance
  10. Troubleshooting guidelines
    1.  
      General troubleshooting steps
    2.  
      Generating a One-Time Password and unlocking access in lockdown mode
    3.  
      Gathering logs

Gathering logs

Logs provide support personnel detailed information about your appliance. You can share these logs with the Veritas Support team to resolve issues.

The following log packages are available on a Flex appliance:

  • Appliance OS

    This log package includes the Flex Appliance software, high availability, and OS static logs.

  • Data Collect

    This log package includes debugging information for the system. It provides a more complete view of the overall system status, which is helpful for technical support representatives.

To generate and download log packages

  1. From the Flex Appliance Console, click the question mark icon in the upper-right corner of the page, then select Diagnostics.
  2. Click Generate log package.
  3. Select the node or nodes that you want to view logs for and the log type, then click Generate. Note that the Data Collect logs may take a long time to generate. When the operation is done, the generated log package appears in a table on the Diagnostics page.

    Note:

    If a node is restarted, the logs that were generated on that node are deleted.

  4. To download the log package, select it in the table and click Download. A pop-up window appears that lets you limit the download bandwidth. Select this option if needed, then click Download to confirm.