Veritas Access Troubleshooting Guide

Last Published:
Product(s): Access (7.3.1)
Platform: Linux
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Veritas Access log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Veritas Access
    1.  
      About monitoring Veritas Access operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
    5.  
      Exporting and displaying the network traffic details
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card
    10. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    11.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Veritas Access cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Veritas Access installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
    4.  
      Excluding PCI IDs from the cluster
    5.  
      Cannot recover from root file system corruption
    6.  
      The storage disk list command returns nothing
  7. Troubleshooting Veritas Access CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Veritas Access GUI startup issues
    1.  
      Resolving GUI startup issues

Viewing the installation logs

If a problem occurs during installation, it can be helpful to view entries in the installation logs to help pinpoint problems.

To view the Veritas Access installation logs

  1. During Veritas Access installation and configuration, you can access installer logs in a temporary folder under /var/tmp.
  2. After Veritas Access installation and configuration, you can view a copy of the installation logs in the following locations:

    Veritas Access post-installation logs

    /opt/VRTS/install/logs/installaccess-timestamp

    This directory is located on the node from which the installer is triggered (the driver node). It contains the Veritas Access specific installation logs.

    For example:

    /opt/VRTS/install/logs/installaccess-201602021544AsJ

    Veritas Access service group configuration logs

    /opt/VRTSnas/log/Install.log

    This directory contains the Veritas Access specific configuration logs.

    For example:

    /opt/VRTSsnas/log/Install.log.201407030655

    Veritas Access network installation and configuration logs

    /opt/VRTSnas/log/install_network.log

    This directory contains the Veritas Access network configuration logs.

    For example:

    /opt/VRTSnas/log/install_network.log.201407030655