Veritas NetBackup™ 8.0 Plug-in for VMware vCenter Guide
- Introduction and notes
- Installing the NetBackup Plug-in for vCenter
- Monitoring backup status
- Recovering virtual machines
- Troubleshooting
The Recovery Wizard does not find any backup images
This topic pertains to the NetBackup plug-in for VMware vCenter.
The NetBackup plug-in Recovery Wizard may encounter this problem for any of the following reasons:
The vCenter name resolution for the master server IP on the plug-in host is different from the name resolution for the master server IP on the master server.
The vCenter was added to the master server using its name but the plug-in was configured using its IP.
The time setting on the plug-in host is incorrect.
Recommended actions:
Verify that the name of the plug-in on the plug-in host is identical to the name entered under Credentials on the NetBackup master server. The following two name entries should match:
On the plug-in host enter the following:
/opt/SYMCnbvcPlugin/tomcat/webapps # cat /etc/nbvcplugin.env | grep SERVER_NAME
Example result: SERVER_NAME=vmserver.acme.com
Find the virtual machine server name in the Administration Console on the NetBackup master server, under Media and Device Management > Credentials > Virtual Machine Servers:
The name that appears in the Administration Console should match the name that was returned on the plug-in host.
Verify that the time setting on the plug-in host (virtual appliance) is correct. If necessary, set the current time using the date command.
For example:
date -s "Wed Feb 6 09:41:54 UTC 2013"
Note: Substitute the current date and time for the values in this example.
Then restart the virtual appliance.