Veritas Enterprise Vault™ Compliance Accelerator Installation Guide

Last Published:
Product(s): Enterprise Vault (12.1)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Preparing to install Compliance Accelerator
    1. Configuration options for Compliance Accelerator
      1.  
        Compliance Accelerator configuration for large installations
      2.  
        Compliance Accelerator configuration for smaller installations
    2.  
      Supported versions of Enterprise Vault in Compliance Accelerator environments
    3. Prerequisites for Compliance Accelerator
      1.  
        Prerequisites for the SQL Server computer
      2.  
        Prerequisites for the Compliance Accelerator server computer
      3.  
        Prerequisites for the Enterprise Vault server computer
      4.  
        Prerequisites for Compliance Accelerator client computers
    4.  
      Configuring Outlook to enable the processing of items with many attachments or many recipients
    5.  
      Setting the Windows and ASP.NET Temp folder permissions
    6. Security requirements for temporary folders
      1.  
        Granting additional users and groups access to the temporary folders
    7.  
      Disabling networking facilities that can disrupt a Compliance Accelerator environment
    8.  
      Disabling the Windows Search Service on the Compliance Accelerator server
    9.  
      Ensuring that the Windows Server service is running on the Compliance Accelerator server
    10.  
      Configuring the SQL Server Agent service
    11.  
      Assigning SQL Server roles to the Vault Service account
    12.  
      Verifying that Enterprise Vault expands distribution lists
  3. Installing Compliance Accelerator
    1. Installing the Compliance Accelerator server software
      1.  
        Allowing Enterprise Vault to communicate with Compliance Accelerator through the Windows firewall
      2.  
        Creating the configuration database and customer databases
      3.  
        Uploading the Compliance Accelerator report templates
      4. Configuring Compliance Accelerator for use in a SQL Server AlwaysOn environment
        1.  
          Using SQL Server Reporting Services in an AlwaysOn environment
      5. Installing Compliance Accelerator in a clustered environment
        1.  
          Configuring Compliance Accelerator for use in a Network Load Balancing cluster
      6.  
        Maximizing security in your Compliance Accelerator databases
    2. Installing the Compliance Accelerator client software
      1.  
        Modifying the configuration file for the Compliance Accelerator client
      2.  
        Using the MSI installer package to install the Compliance Accelerator client
    3.  
      Uninstalling Compliance Accelerator
  4. Appendix A. Ports that Compliance Accelerator uses
    1.  
      Default ports for Compliance Accelerator
    2.  
      Changing the ports that Compliance Accelerator uses
  5. Appendix B. Troubleshooting
    1.  
      Error messages appear in the event log when upgrading to Compliance Accelerator 12.1
    2.  
      Enterprise Vault Accelerator Manager service not created
    3.  
      Enterprise Vault Accelerator Manager service does not start
    4.  
      "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
    5.  
      Home page of Compliance Accelerator website not found
    6.  
      Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running
    7.  
      Permissions error when uninstalling the Compliance Accelerator client from a UAC-enabled computer
    8.  
      Uninstalling the Compliance Accelerator client from a shared location may prevent other users from starting the client

Configuring Compliance Accelerator for use in a Network Load Balancing cluster

Network Load Balancing (NLB) is a clustering technology that Microsoft offers as part of Windows Server 2012.

NLB balances the network traffic across all the nodes in a cluster, which work together to run a common set of applications and provide the image of a single system to client users. NLB helps to enhance the scalability and performance of Compliance Accelerator by distributing client requests across the nodes in the cluster; background Compliance Accelerator tasks are unaffected. It also provides high availability by detecting node failures and automatically redistributing traffic to operational nodes.

The process of setting up an NLB cluster requires you to specify a virtual name or IP address for the cluster. When they start the Compliance Accelerator client, your users must specify this virtual name or address as the server to which they want to connect.

To configure Compliance Accelerator for use in an NLB cluster

  1. Ensure that each node that you want to include in the NLB cluster has a fixed IP address.

    If you do not have these fixed addresses, you can obtain them from your network administrator.

  2. Use the Network Load Balancing Manager that comes with Windows to set up and manage the cluster.

    Consult the documentation that accompanies Network Load Balancing Manager for guidelines on how to do this.

  3. Install the Compliance Accelerator server software on each node in the cluster.

    As a minimum, you must install the Enterprise Vault Accelerator Manager service on each node.