Veritas NetBackup™ Virtual Appliance Documentation

Last Published:
Product(s): Appliances (5.1.1)
Platform: NetBackup Virtual Appliance
  1. Getting to know the NetBackup Virtual Appliance
    1. NetBackup Virtual Appliance product description
      1.  
        About the NetBackup Virtual Appliance primary server role
      2.  
        About the NetBackup Virtual Appliance combined primary and media server role
      3.  
        About the NetBackup Virtual Appliance media server role
    2.  
      NetBackup Virtual Appliance supported features
    3.  
      About the NetBackup Virtual Appliance documentation
    4.  
      NetBackup Virtual Appliance 5.1.1 new features, enhancements, and changes
    5.  
      Known limitations of the NetBackup Virtual Appliance 5.1.1 release
    6.  
      Operational Notes for the NetBackup Virtual Appliance 5.1.1 release
  2. Preparing to deploy the appliance
    1.  
      NetBackup Virtual Appliance product files (OVF templates)
    2.  
      NetBackup Virtual Appliance deployment methods
    3. NetBackup Virtual Appliance deployment guidelines
      1.  
        Configuration overview for NetBackup Virtual Appliance MSDP cloud applications
      2.  
        NetBackup Virtual Appliance initial deployment checklist
  3. Deploying and configuring the appliance
    1. How to deploy and configure a NetBackup Virtual Appliance combined primary and media server
      1.  
        Using the vSphere Client to deploy a combined primary and media server appliance
      2.  
        Using the OVF Tool to deploy a combined primary and media server appliance
      3.  
        Performing the initial configuration on a NetBackup Virtual Appliance combined primary and media server
    2. How to deploy and configure a NetBackup Virtual Appliance media server
      1.  
        Using the vSphere Client to deploy a media server appliance
      2.  
        Using the OVF Tool to deploy a media server appliance
      3.  
        Configuring a primary server to communicate with an appliance media server
      4.  
        Performing the initial configuration on a NetBackup Virtual Appliance media server
    3. How to deploy and configure a NetBackup Virtual Appliance primary server
      1.  
        Using the vSphere Client to deploy a NetBackup Virtual Appliance primary server
      2.  
        Using the OVF Tool to deploy a primary server
      3.  
        Performing the initial configuration on a NetBackup Virtual Appliance primary server
  4. Post initial configuration procedures
    1.  
      About modifying the NetBackup Virtual Appliance settings
    2.  
      Adding a permanent license key if an evaluation license key expires
    3.  
      Managing license keys on the NetBackup Virtual Appliance
  5. Appliance common tasks
    1.  
      Common tasks in NetBackup Virtual Appliance
  6. Storage management
    1. About NetBackup Virtual Appliance storage configuration
      1. About viewing storage space information using the Show command
        1.  
          Viewing all storage information
        2.  
          Viewing disk information
        3.  
          Viewing partition information
        4.  
          Viewing the partition distribution on disks
      2.  
        Resizing a partition
      3.  
        Troubleshooting resize-related issues
      4.  
        Moving a partition
      5.  
        Monitoring the progress of storage manipulation tasks
      6.  
        Scanning storage devices using the NetBackup Virtual Appliance Shell Menu
      7.  
        Adding storage space for the NetBackup Virtual Appliance
      8.  
        Removing an existing storage disk
    2. About OpenStorage plugin installation
      1.  
        Installing the OpenStorage plugin
      2.  
        Uninstalling the OpenStorage plugin
  7. Deduplication pool catalog backup and recovery
    1.  
      About the NetBackup Virtual Appliance deduplication pool catalog backup policy
    2.  
      Automatic configuration of the NetBackup Virtual Appliance deduplication pool catalog backup policy
    3.  
      Manually configuring the NetBackup Virtual Appliance deduplication pool catalog backup policy
    4.  
      Manually updating the NetBackup Virtual Appliance deduplication pool catalog backup policy
    5.  
      Recovering the NetBackup Virtual Appliance deduplication pool catalog
  8. Network connection management
    1.  
      About IPv4-IPv6-based network support
    2.  
      Network settings for the NetBackup Virtual Appliance
    3.  
      Configuring DNS and host name mapping for the NetBackup Virtual Appliance
    4.  
      Setting the date and time on a NetBackup Virtual Appliance
    5.  
      Configuring static routes on the NetBackup Virtual Appliance
    6.  
      Expanding the bandwidth on the NetBackup Virtual Appliance
  9. Managing users
    1.  
      About managing NetBackup Virtual Appliance users
    2.  
      About NetBackup Virtual Appliance account types
    3.  
      Adding NetBackup Virtual Appliance users
    4.  
      Deleting NetBackup Virtual Appliance users
    5.  
      Adding NetBackup Virtual Appliance user groups
    6.  
      Deleting NetBackup Virtual Appliance user groups
    7.  
      Granting roles to NetBackup Virtual Appliance users and user groups
    8.  
      Revoking roles from NetBackup Virtual Appliance users and user groups
    9. About user name and password specifications
      1.  
        About STIG-compliant password policy rules
    10.  
      Changing NetBackup Virtual Appliance user passwords
    11.  
      About password management and recovery
    12. About authenticating LDAP users
      1.  
        Adding or modifying an LDAP server configuration on the NetBackup Virtual Appliance
      2.  
        Importing an LDAP server configuration for the NetBackup Virtual Appliance
      3.  
        Setting the SSL certification for LDAP on the NetBackup Virtual Appliance
      4.  
        Exporting an LDAP server configuration from the NetBackup Virtual Appliance
      5.  
        Unconfiguring LDAP user authentication on the NetBackup Virtual Appliance
      6.  
        Disabling LDAP user authentication on the NetBackup Virtual Appliance
      7.  
        Enabling LDAP user authentication on the NetBackup Virtual Appliance
      8.  
        Adding an LDAP attribute mapping on the NetBackup Virtual Appliance
      9.  
        Deleting an LDAP attribute mapping on the NetBackup Virtual Appliance
    13. About authenticating Active Directory users
      1.  
        Adding an Active Directory server configuration
      2.  
        Unconfiguring Active Directory user authentication on the NetBackup Virtual Appliance
    14. About authentication using smart cards and digital certificates
      1.  
        2FA
      2.  
        Smart card Authentication for NetBackup Web UI
      3.  
        Configure role-based access control
      4.  
        Configure authentication for a smart card or digital certificate for the NetBackup Web UI
    15.  
      Generic user authentication guidelines
    16. About user authorization on the NetBackup Virtual Appliance
      1.  
        NetBackup Virtual Appliance user role privileges
      2.  
        About the Administrator user role
      3.  
        About the NetBackupCLI user role
    17. Creating NetBackup administrator user accounts
      1.  
        Logging on as a NetBackup administrator
      2.  
        Managing NetBackup administrator user account passwords
      3.  
        Viewing NetBackup administrator user accounts
      4.  
        Auditing NetBackup administrator accounts
    18.  
      Deleting NetBackup administrator user accounts
  10. Using the appliance
    1. About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
      1.  
        Configuring data buffer options on the NetBackup Virtual Appliance
      2.  
        Configuring lifecycle parameters on the NetBackup Virtual Appliance
      3.  
        Managing NetBackup Virtual Appliance deduplication
      4. About BMR integration
        1.  
          Enabling BMR from the NetBackup Virtual Appliance Shell Menu
    2. About Copilot functionality and Share management
      1.  
        Creating a Share
      2.  
        Editing a Share
      3.  
        Deleting a Share
      4.  
        Moving a Share
      5.  
        Viewing Share information from the NetBackup Virtual Appliance Shell Menu
      6.  
        NFS export options
    3. About NetBackup Virtual Appliance as a VMware backup host
      1.  
        NetBackup Virtual Appliance as backup host: component overview
      2.  
        Notes on NetBackup Virtual Appliance as a VMware backup host
    4. About running NetBackup commands from the appliance
      1.  
        Running NetBackup commands from the NetBackup Virtual Appliance
      2.  
        Creating a NetBackup touch file from the NetBackup Virtual Appliance
      3.  
        Best practices for running NetBackup commands from the NetBackup Virtual Appliance
      4.  
        About NetBackup operating system commands
      5.  
        Known limitations of running NetBackup commands from the NetBackup Virtual Appliance
    5. About mounting a remote NFS
      1.  
        Mounting a remote NFS drive
      2.  
        Unmounting an NFS drive
    6. About Auto Image Replication from a NetBackup Virtual Appliance
      1.  
        Prerequisites for Auto Image Replication
      2.  
        Configuring a replication target
      3.  
        Determining the appliance deduplication password
    7.  
      Generating certificates
  11. Monitoring the appliance
    1.  
      About NetBackup Virtual Appliance alerts
    2.  
      Setting up email notifications for a NetBackup Virtual Appliance
    3.  
      Setting up SNMP notifications for a NetBackup Virtual Appliance
    4.  
      Enabling and disabling Call Home from the appliance shell menu
    5.  
      Configuring a Call Home proxy server from the NetBackup Virtual Appliance Shell Menu
    6. About SNMP
      1.  
        About the Management Information Base (MIB)
    7. About Call Home
      1.  
        Understanding the Call Home workflow
      2.  
        About the Product Improvement Program
    8.  
      About AutoSupport
    9.  
      About storage email alerts
  12. Appliance security
    1. About Symantec Data Center Security on the NetBackup Virtual Appliance
      1.  
        Auditing the SDCS logs on the NetBackup Virtual Appliance
      2.  
        Viewing SDCS audit log details
      3.  
        Changing the SDCS log retention settings on the NetBackup Virtual Appliance
      4.  
        About SDCS event type codes and severity codes on the NetBackup Virtual Appliance
    2.  
      About data security
    3.  
      About data integrity
    4.  
      About data classification
    5. About data encryption
      1.  
        KMS support
    6.  
      About SSL usage
    7.  
      About implementing external certificates
    8.  
      About the NetBackup Virtual Appliance intrusion detection system
    9.  
      About the NetBackup Virtual Appliance intrusion prevention system
    10.  
      Major components of the NetBackup Virtual Appliance OS
    11.  
      OS STIG hardening for NetBackup Virtual Appliance
    12.  
      FIPS 140-2 conformance for NetBackup Virtual Appliance
    13.  
      Disable user access to the NetBackup appliance operating system
    14.  
      Manage support access to the maintenance shell
    15.  
      About the appliance login banner
    16. Setting the appliance login banner
      1.  
        Creating the appliance login banner
      2.  
        Removing the appliance login banner
    17.  
      Log Forwarding feature overview
  13. Upgrading the appliance
    1. About upgrading to NetBackup Virtual Appliance software version 5.1.1
      1.  
        Supported upgrade paths
      2.  
        Preflight check before the upgrade
      3.  
        Appliance behavior during upgrades
      4.  
        About corresponding NetBackup software versions
      5.  
        About the Appliance Install Manager
    2. Requirements and best practices for upgrading NetBackup appliances
      1.  
        Upgrade time estimation
    3.  
      Pre-upgrade tasks for appliance upgrades
    4. Methods for downloading appliance software release updates
      1.  
        Downloading software updates directly to a NetBackup appliance
      2.  
        Downloading software updates to a NetBackup appliance using a client share
    5.  
      Installing a NetBackup Virtual Appliance software update using the NetBackup Virtual Appliance Shell Menu
    6.  
      Troubleshooting upgrade issues
  14. NetBackup client upgrades with VxUpdate
    1.  
      About VxUpdate
    2.  
      VxUpdate repository management
    3.  
      Deployment policy management
    4.  
      Manually initiating upgrades from the primary server using VxUpdate
    5.  
      Manually initiating upgrades from the client using VxUpdate
    6.  
      Deployment job status
  15. Appliance restore
    1.  
      About appliance restore
    2.  
      Creating an appliance checkpoint from the appliance shell menu
    3.  
      Rollback to an appliance checkpoint from the appliance shell menu
    4.  
      About NetBackup Virtual Appliance factory reset
    5.  
      Factory reset best practices
    6.  
      How to factory reset the NetBackup Virtual Appliance
  16. Decommissioning and Reconfiguring
    1.  
      About decommissioning a NetBackup Virtual Appliance
    2.  
      Decommissioning a NetBackup Virtual Appliance with the media server role
    3.  
      Migrating from NetBackup Cloud Catalyst Appliance to MSDP direct cloud tiering
  17. Troubleshooting
    1.  
      About troubleshooting the NetBackup Virtual Appliance
    2.  
      About contacting Technical Support
    3.  
      Determining the NetBackup Virtual Appliance serial number
    4. About disaster recovery
      1.  
        Recovering a NetBackup appliance primary server using NetBackup catalog restore
    5. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
    6.  
      Troubleshooting NetBackup Virtual Appliance deployment or initial configuration issues
    7.  
      Error messages displayed on the NetBackup Virtual Appliance Shell Menu
    8.  
      NetBackup status codes applicable for NetBackup Virtual Appliance
    9.  
      Installing an EEB
    10.  
      Rolling back an EEB using the NetBackup Virtual Appliance Shell Menu
  18. Appliance logging
    1.  
      About NetBackup Virtual Appliance log files
    2.  
      Viewing log files using the Support command
    3.  
      Where to find NetBackup Virtual Appliance log files using the Browse command
    4.  
      Enabling and disabling VxMS logging
    5.  
      Gathering device logs on a NetBackup virtual appliance
    6.  
      Moving the log data
    7. About forwarding logs to an external server
      1.  
        Uploading certificates for TLS
      2.  
        Enabling log forwarding
      3.  
        Changing the log forwarding interval
      4.  
        Viewing the log forwarding configuration
      5.  
        Disabling log forwarding
  19. Commands overview
    1.  
      About the NetBackup Virtual Appliance Shell Menu
    2.  
      Logging in to the NetBackup Virtual Appliance Shell Menu
    3.  
      Using the NetBackup Virtual Appliance Shell Menu
    4.  
      About the NetBackup Virtual Appliance Shell Menu command views
  20. Appendix A. Appliance commands
    1.  
      Appliance > Primary
    2.  
      Appliance > Media
    3.  
      Appliance > ShowDedupPassword
    4.  
      Appliance > Status
    5.  
      Appliance > Configure
  21. Appendix B. Manage commands
    1.  
      Manage > Software > Delete
    2.  
      Manage > Software > Download
    3.  
      Manage > Software > List
    4.  
      Manage > Software > Install
    5.  
      Manage > Software > Share
    6.  
      Manage > Software > Readme
    7.  
      Manage > Software > Rollback
    8.  
      Manage > Software > Cancel
    9.  
      Manage > Software > DownloadAnalyzer
    10.  
      Manage > Software > DownloadProgress
    11.  
      Manage > Software > UpgradeStatus
    12.  
      Manage > Software > VxUpdate
    13.  
      Manage > Storage > Show
    14.  
      Manage > Storage > Add
    15.  
      Manage > Storage > Create
    16.  
      Manage > Storage > Delete
    17.  
      Manage > Storage > Edit
    18.  
      Manage > Storage > Monitor
    19.  
      Manage > Storage > Move
    20.  
      Manage > Storage > Remove
    21.  
      Manage > Storage > Resize
    22.  
      Manage > Storage > Scan
    23.  
      Manage > OpenStorage > Install
    24.  
      Manage > OpenStorage > List
    25.  
      Manage > OpenStorage > Readme
    26.  
      Manage > OpenStorage > Share
    27.  
      Manage > OpenStorage > Uninstall
    28.  
      Manage > MountPoints > List
    29.  
      Manage > MountPoints > Mount
    30.  
      Manage > MountPoints > Unmount
    31.  
      Manage > License
    32.  
      Manage > Certificates > Generate
    33.  
      Manage > Certificates > Delete
    34.  
      Manage > NetBackupCLI > Create
    35.  
      Manage > NetBackupCLI > Delete
    36.  
      Manage > NetBackupCLI > List
  22. Appendix C. Monitor commands
    1.  
      Monitor > Uptime
    2.  
      Monitor > Who
    3.  
      Monitor > NetworkStatus
    4.  
      Monitor > Top
    5.  
      Monitor > MemoryStatus
    6.  
      Monitor > SDCS
    7.  
      Monitor > NetBackup
    8.  
      Monitor > Hardware
  23. Appendix D. Network commands
    1.  
      Network > Configure
    2.  
      Network > Date
    3.  
      Network > DNS
    4.  
      Network > Gateway
    5.  
      Network > Hostname
    6.  
      Network > Hosts
    7.  
      Network > IPv4
    8.  
      Network > IPv6
    9.  
      Network > LinkAggregation
    10.  
      Network > NetStat
    11.  
      Network > NTPServer
    12.  
      Network > Ping
    13.  
      Network > SetProperty
    14.  
      Network > Show
    15.  
      Network > TimeZone
    16.  
      Network > TraceRoute
    17.  
      Network > Unconfigure
    18.  
      Network > WANOptimization
  24. Appendix E. Reports commands
    1.  
      Reports > Deduplication
    2.  
      Reports > Process
  25. Appendix F. Settings commands
    1.  
      Settings > Deduplication
    2.  
      Settings > LifeCycle
    3.  
      Settings > LogForwarding
    4.  
      Settings > NetBackup
    5.  
      Settings > NetBackup DNAT
    6.  
      Settings > NetBackup NATServers
    7.  
      Settings > Password
    8.  
      Settings > SystemLocale
    9.  
      Settings > Share
    10.  
      Settings > Sysctl
    11.  
      Settings > Notifications > LoginBanner
    12.  
      Settings > Security > Authentication > AccountStatus
    13.  
      Settings > Security > Authentication > LDAP
    14.  
      Settings > Security > Authentication > ActiveDirectory
    15.  
      Settings > Security > Authentication > LocalUser
    16.  
      Main > Settings > Security > Authentication > CIFSShare
    17.  
      Settings > Security > Authorization
    18.  
      Main > Settings > Security > Certificate
    19.  
      Main > Settings > Security > Certificate > CertificateSigningRequest
    20.  
      Main > Settings > Security > STIG
    21.  
      Main > Settings > Security > FIPS
    22.  
      Main > Settings > Security > SecurityLevel
    23.  
      Main > Settings > Security > Sessions
    24.  
      Settings > Alerts > CallHome
    25.  
      Settings > Alerts > SNMP
    26.  
      Settings > Alerts > Email
    27.  
      Settings > Alerts > Hardware
  26. Appendix G. Support commands
    1.  
      Support > Checkpoint
    2.  
      Support > Cleanup > CleanMonInvData
    3.  
      Support > DataCollect
    4.  
      Support > Disk
    5.  
      Support > Errors
    6.  
      Support > FactoryReset
    7.  
      Support > InfraServices
    8.  
      Support > InstantAccess
    9.  
      Support > iostat
    10.  
      Support > LogBrowser
    11.  
      Support > Logs
    12.  
      Support > Maintenance
    13.  
      Support > Messages
    14.  
      Support > NBDNA
    15.  
      Support > Nbperfchk
    16.  
      Support > NBSU
    17.  
      Support > Processes
    18.  
      Support > Reboot
    19.  
      Support > Service
    20.  
      Support > Shutdown
    21.  
      Support > Storage Create LogPartition
    22.  
      Support > Storage Create NDMPLogPartition
    23.  
      Support > Storage SanityCheck
    24.  
      Support > Storage Reset
    25.  
      Support > System
    26.  
      Support > Test
  27. Appendix H. Available commands for a NetBackupCLI user
    1.  
      Command
    2.  
      Password

About troubleshooting the NetBackup Virtual Appliance

If you experience any issues with your NetBackup Virtual Appliance, use the following steps as a guide to help you resolve the problem. You can also find troubleshooting information for specific issues from the Appliances page on the Technical Support website. Use the search function to look for articles relating to your particular issue.

If you cannot resolve the problem on your own, it is important that you can define the problem and collect any supporting information. When you reach this point, you should contact Technical Support. A technical support representative works with you to diagnose the problem and produce a satisfactory resolution.

Table: Steps for troubleshooting NetBackup Virtual Appliance problems

Step

Action

Description

Step 1

Note the error message

To note what has gone wrong with the appliance you can use the following options:

Step 2

Identify what you were doing when the problem occurred

Ask the following questions:

  • What operation was tried?

  • What method did you use?

    For example, more than one way exists to install software on a client. Also more than one possible interface exists to use for many operations. Some operations can be performed with a script.

  • If a client was involved, what type of client was it?

  • Have you performed the operation successfully in the past? If so, what is different now?

  • What is the software version level?

  • Do you use operating system software with the latest fixes supplied?

Step 3

Record all information

Capture potentially valuable information:

  • Progress logs

  • Reports

  • Utility Reports

  • Debug logs

  • Check for error or status messages in the system log and Event Viewer application in case of a Windows computer.

    Note:

    To start the Event Viewer, from the Start menu, click All Programs > Administrative Tools > Event Viewer.

  • Error or status messages in dialog boxes

See About NetBackup Virtual Appliance log files.

Step 4

Correct the problem

If you define the issue as a NetBackup Virtual Appliance issue, you can find additional troubleshooting information from the Appliances page on the Technical Support website. Use the search bar at the top of the page to look for articles relating to specific issues.

If you define the issue as a NetBackup issue, you can use the following information to correct it:

  • Take the corrective action as recommended by the status code or message.

    See NetBackup status codes applicable for NetBackup Virtual Appliance.

    For more information, refer to the NetBackup Status Code Reference Guide.

  • If no status code or message exists, or the actions for the status code do not solve the problem, use additional troubleshooting procedures to isolate common problems.

    See About NetBackup support utilities.

    See the NetBackup Troubleshooting Guide for additional information specific to NetBackup.

Step 5

Complete a problem report for Technical Support

If you can identify the logs that can help resolve the issue, collect the appropriate logs. If you cannot identify the required logs for resolving the problem, contact Technical Support to get advice on which logs to collect. If your troubleshooting is unsuccessful, prepare to contact Technical Support by filling out a problem report.

See About NetBackup Virtual Appliance log files.

Step 6

Contact Technical Support

The Veritas Technical Support website has a wealth of information that can help you solve NetBackup Virtual Appliance problems.

Access Technical Support at the following URL:

www.veritas.com/support

More Information

About contacting Technical Support

About contacting Technical Support

About disaster recovery

Enabling and disabling VxMS logging