Veritas NetBackup™ Appliance SNMP Trap Reference Guide

Last Published:
Product(s): Appliances (3.0)
Platform: NetBackup Appliance OS

vrtsadapterTrap

OID: 1.3.6.1.4.1.48328.3.9.1.14

Note:

The vrtsadapterTrap applies only to the NetBackup 52xx Appliance.

Description

The vrtsadapterTrap monitors the status of the NetBackup Appliance adapters (RAID controllers). If you receive an alert, it means that one of adapters is not in an optimal state.

Resolution

Check the SNMP trap or the email alert that you received for additional information to help you determine the exact issue that occurred. You can also check the Monitor > Hardware page of the web console.

Based on the information from the SNMP trap, the email alert, or the Monitor > Hardware page, take one of the following actions:

Table: Next steps for the vrtsadapterTrap

What happened

What to do now

The Adapter Status is NOT OK, the adapter has failed.

Contact Veritas Support to replace the adapter.

The BBU Status is NOT OK, and the current Charge is NULL, the firmware was unable to report the current charge.

Wait 15 minutes for the next Call Home interval and re-check the status. If the issue is resolved, you can ignore the failure.

If the issue is not resolved, contact Veritas Support for assistance.

5200/5220 only: The BBU Status is NOT OK, and the current Charge is less than 67 or greater than 130, the adapter battery backup unit (BBU) is about to fail.

Contact Veritas Support to replace the adapter BBU.