Upgrading Veritas Access Appliances to version 8.2.002

Article: 100067543
Last Published: 2024-06-14
Ratings: 1 0
Product(s): Appliances

Description

Veritas Access Appliance 8.2.002 is a security patch that includes critical security updates for Veritas Access 3340, 3350, and 3360 Appliance version 8.2. Use these instructions to download the patch and upgrade the Veritas Access 3340, 3350, and 3360 Appliances. This patch can only be installed on Veritas Access 3340, 3350, and 3360 Appliance version 8.2 and 8.2.001.

For details about the issues that are fixed in this release, see the Release Update (https://www.veritas.com/support/en_US/doc/Release_Update_8.2.002)

About the Veritas Access Appliance upgrade

Veritas Access 3340, 3350, and 3360 Appliances support the following upgrade methods:

  • Rolling upgrade: Use this method if the Veritas Access Appliance is configured and the appliance nodes are part of the Veritas Access cluster. During a rolling upgrade, each node in the Access cluster is upgraded successively without stopping the Access cluster. Rolling upgrade minimizes service downtime.
  • Parallel upgrade: Use this method if the Veritas Access Appliance is configured and the appliance nodes are part of the Veritas Access cluster. During a parallel upgrade, both nodes in the cluster are upgraded and restarted simultaneously. The cluster services are down while the nodes are restarting.
  • Node-by-node upgrade: Use this method if the appliance nodes are in a factory state.

Note the following points before you install the 8.2.002 security patch:

* If the appliance was upgraded from 8.2 to 8.2.001 and Veritas Data Deduplication (VDD) version 16.0 or 17.1 was configured on the 8.2 appliance, contact Veritas Support and ask them to refer to article 100067315 .Install the 8.2.002 patch only after you identify and fix the issues described in the article.

* If the appliance was upgraded from 8.2 to 8.2.001 and either VDD was not configured or VDD version 19.0.1 was configured on the 8.2 appliance, you can upgrade to 8.2.002 directly.

* If you are on version 8.2, you can upgrade to 8.2.002 patch directly.

Downloading the appliance software release updates

Appliance software updates can be downloaded by using the Access Appliance shell menu or manually through a share. Updates must be downloaded to the appliance before the upgrade is started.

  • For a rolling or a parallel upgrade, download the software upgrade package to one of the nodes in the cluster and upgrade the node where the upgrade package is downloaded. The upgrade process copies and installs the upgrade package to other nodes in the cluster.
  • For a node-by-node upgrade, download the software upgrade package to each node that requires an upgrade.

Downloading software updates directly to an Access Appliance node using the Access Appliance shell menu

Use the following procedure to download the VRTSaccess-app-update-8.2.002-1.x86_64.rpm to the appliance node:

  1. If not already done, open an SSH session and log on to the appliance as an Administrator using the Access Appliance shell menu.

  2. To determine if a software update is available from the Veritas Support website, enter the following command:
    system software available-patch
    The software release update that is available for installation is displayed. Note the name of the software release update package. For example, VRTSaccess-app-update-8.2.002-1.x86_64.rpm

  3. To download the available software update, enter the following command:
    system software download-update update-name=<update-name> 
    where update-name is the name of the software release update package.
    For example:
    system software download-update  update-name=VRTSaccess-app-update-8.2.002-1.x86_64.rpm

  4. To verify that the software update has been downloaded successfully, enter the following command:
    system software downloaded
    The downloaded software update is validated and details such as the patch name, size, and version are displayed.

Downloading software updates to an Access Appliance node using a client share 

Use this procedure to download the software release update to an appliance node using an NFS share.The software update can be downloaded from the Veritas Support website (https://www.veritas.com/support/en_US).

On the Veritas Support website, click Downloads, which redirects to the Download Center. Sign in with the Veritas account credentials to download the release update. See Download link for Access Appliance software updates

Use the following procedure to download the VRTSaccess-app-update-8.2.002-1.x86_64.rpm:

  1. If not already done, open an SSH session and log on to the appliance as an Administrator using the Access Appliance Shell Menu.

  2. To open an NFS share, enter the following command:
    system software share open

  3. Mount the appliance share directory as follows.
    For a Linux NFS share:
    mkdir -p /mount/<Node_management_IP>
    mount <Node_management_IP>:/inst/patch/appliance/available  /mount/<Node_management_IP>
    where Node_management_IP is the IP address that is assigned to eth1 of each node.

  4. On any one of the nodes, download the release update (VRTSaccess-app-update-8.2.002-1.x86_64.rpm) and the SHA256 checksum from the Veritas Support website.
    Release update: Refer to the link in the Download link for Access Appliance software updates section to download the release update (VRTSaccess-app-update-8.2.002-1.x86_64.rpm) from the Veritas Support website.
    SHA256 checksum: Copy the text file that contains the SHA256 checksum. The checksum is displayed when you click the VRTSaccess-app-update-8.2.002-1.x86_64.rpm release update under the Update files section.

  5. Run the following command to compute the checksum of the rpm file:
    sha256sum VRTSaccess-app-update-8.2.002-1.x86_64.rpm
    Verify that the SHA256 checksum matches the checksum that you downloaded from the Veritas Support website.

  6. Copy this release update to the mounted share.
    Note: To avoid any issues, ensure not to run commands on the appliance nodes when copying the update.

  7. Unmount the shared directory after copying the update.

  8. Close the NFS share by using the command:
    system software share close

  9. List the downloaded files by using the command:
    system software downloaded
    The downloaded update is validated and details such as the patch name, size, and version are displayed.

Upgrading the Access Appliance to 8.2.002

  • For a rolling or a parallel upgrade, install the software update on the node where the upgrade package is downloaded..
  • For a node-by-node upgrade, install the software update on each node that requires the upgrade.

To install the downloaded software release update, complete the following steps:

  1. Use any one of the following options to log into the appliance:
    - Open an SSH session and log on to the appliance as an Administrator.
    - Connect to the Intelligent Platform Management Interface (IPMI) console of the node where the software update package is downloaded.
    Note: The IPMI console is also known as the Veritas Remote Management Console. For details about how to access and use the Veritas Remote Management Console, refer to the Veritas Access Appliance Initial Configuration Guide.

  2. Log in to the Access Appliance Shell Menu.

  3. Verify if the system is healthy and ready for upgrade by running the following command:  
    start appliance preupgrade-check patch=<update-name>  
    where update-name is the name of the software release update that you want to install.

  4. Monitor the pre-upgrade check and ensure that all the pre-upgrade checks are passed. If a pre-upgrade check fails, the upgrade cannot continue and the reported failures must be resolved. For information about how to resolve the reported issues, refer to the technical articles corresponding to the displayed UMI codes (V-409-xxx-xxxx).

  5. To install the software release update, run the following command:
    system software install-update update-name=<update-name> 
    where update-name is the name of the software release update.
    A summary of the upgrade changes is displayed and prompted for confirmation. Review the details and type yes to continue.

  6. When the following message is displayed and prompted for confirmation, type yes to continue: 
    This software update requires a reboot of the appliance after the installation process completes. Do you want to continue? (yes/no)

  7. Specify the type of upgrade when the following message is displayed: 
    You can upgrade the cluster by performing a rolling upgrade or a parallel upgrade. In a rolling upgrade, each node in the cluster is upgraded successively and restarted without shutting down the cluster. In a parallel upgrade, both the nodes in the cluster are upgraded and restarted simultaneously.  
    Enter the upgrade method to use when installing the software update [rolling, parallel] (rolling)

  8. To check the upgrade status, run the following command: 
    system software upgrade-status 
    The details about the completed tasks and the completion status are displayed. 
    If the upgrade fails at any point in time, error messages and the details about possible solutions are displayed and a rollback operation is initiated automatically. After the rollback is completed successfully, the Completed the rollback operation message is displayed. 
    If the software update is installed successfully, the following message is displayed: 
    Upgrade completed successfully. 
    To ensure that the appliance is upgraded successfully, run the show appliance status command and verify the Access version and the appliance version.


Download link for Access Appliance software updates

Click the following link to download the Access Appliance software version 8.2.002 update:

https://www.veritas.com/support/en_US/downloads/update.UPD263702

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